DID Electrical Reviews 

50,186
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 12,563 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being extremely helpful, knowledgeable, and professional, often going above and beyond to assist. Many people found the service excellent, appreciating the friendly interactions and smooth overall experience. Reviewers are also very satisfied with their purchases, leading to a positive overall shopping experience. However, some customers also noted issues with delivery services, experiencing delays, unannounced schedule changes, and general dissatisfaction with the service provided. Additionally, a few other people felt that customer service could be improved, citing unreturned calls, lack of follow-up on inquiries, and difficulties in resolving their concerns.

What people talk about most

Staff

People report positive experiences with staff, highlighting their helpfulness, politeness, and efficiency... See more

Product

Users describe positive interactions with product, often highlighting the best prices available and a great... See more

Service

Reviewers mention positive feedback about service, highlighting the excellent care and attention received... See more

Delivery service

Consumers find delivery service to be ambiguous, with many reviewers praising quick and seamless deliveries,... See more

Customer service

Clients share positive opinions on customer service, with many reviewers describing staff as courteous, kind,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Emma (D.I.D. Clearwater) was extremely helpful in our search for a fridge/freezer appropriate to our needs. She also offered good advice replacing our current air fryer. We will definitely be back to... See more

Company replied

Rated 5 out of 5 stars

I needed to buy a double oven and from the moment we walked into the Malahide Road DID Store Danillo was extremely informative and helpful. We wanted to purchase through finance and although we had t... See more

Company replied

Rated 5 out of 5 stars

The Bandon DID Electrical store has a large range of products and really helpful staff who go the extra mile. I’m new to the area but have been in many times to buy different items from a large fridge... See more

Company replied

Rated 5 out of 5 stars

Alec and Johnny delivered my washing machine yesterday morning. They called to advise me of exact time 10 minutes before they were due to arrive and provided excellent care and attention while i... See more


Company details

  1. Appliance Store
  2. Computer and Accessories Store
  3. Electronics Store
  4. TV store
  5. Vacuum Cleaner Store
  6. Washer and Dryer Store

Written by the company

At DID Electrical we are proud of our reputation for providing superior customer service and guaranteed lowest prices. Our 24 stores located nationwide are 100% Irish-owned and we have been meeting the needs of our customers now for over 55 years. Things have changed a lot since we opened the doors of our first store back in 1968 in Dublin and ever since, we have continued to understand the needs of each and every one of our customers who have walked through our doors. We have gone from strength to strength, while always keeping our core values of exceptional customer service at the lowest prices at the forefront of our business. Our staff consistently go the extra mile to ensure our customers leave our stores with products that are best suited to their needs while striving to deliver the best in customer service, after-sales advice, help and support when needed.

DID Electrical

Written by the company

Free Click & Collect
Order online and pick up your items in your local DID Electrical store at a time that suits you.
Customer Support 01-6250250
We have a dedicated local customer support team based in Dublin standing by to take your call and help with your inquiries.
Nationwide delivery service
We offer a fast and flexible delivery service to our customers. Simply choose your delivery date when you are checking out and we will text you with a time slot for your delivery.
Free recycling
We're happy to recycle your old appliances for FREE, no purchase necessary. Simply, return any of your old appliances to your local DID store and we'll be delighted to take it off your hands.

We will not be beaten on price

Our price promise

At DID Electrical we are 100% committed to never being beaten on price. Which is why we monitor all our prices in our stores and online every day.

Contact info

4.8

Excellent

TrustScore 5 out of 5

50K reviews

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Asks customers to review

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4.8

All reviews

(50,186)

11,252 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I bought a dyson and there ‐€30 off it

I bought a dyson and there ‐€30 off it. Colm was very friendly another younger guy was not so helpful. I have bought alot of electronics from did over the years,and the staff are always very helpful.

17 July 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi Helen



We're happy to hear that you had a positive experience with us and appreciate your continued loyalty over the years. We value your feedback.

Thanks
DID Electrical

Rated 5 out of 5 stars

Excellent service from Joseph today

27 July 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience with our service. We appreciate your kind words.

Thanks
DID Electrical

Rated 5 out of 5 stars

Excellent service

Excellent service. Matthew looked after us . Very helpful and pleasant to deal with. Thank you.

27 July 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi Abe

Thank you for taking the time to leave us feedback. We're delighted to hear that you had such a great experience with our service. We appreciate your kind words.

Thanks
DID Electrical

Rated 5 out of 5 stars

Damien was helpful and made me feel…

Damien was helpful and made me feel comfortable buying the machine

27 July 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi Marian

Thank you for taking the time to leave us feedback. We're delighted to hear that you had such a positive experience and felt comfortable with your purchase. We appreciate you choosing us, and we look forward to assisting you again in the future.

Thanks
DID Electrical

Rated 5 out of 5 stars

Great service and very happy with new…

Great service and very happy with new TV.

11 July 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Great service

Great service, staff are knowledgeable, welcoming and will do everything to help you get what you need.

27 July 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Paul had Excellent knowledge of the…

Paul had Excellent knowledge of the stock and he was so helpful with all my queriesbabout hoovers, phones and memory sticks. Highly recommend

27 July 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Mandy in Tullamore was a great help and…

Mandy in Tullamore was a great help and answered all my questions

27 July 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

The Bandon DID Electrical store has a…

The Bandon DID Electrical store has a large range of products and really helpful staff who go the extra mile. I’m new to the area but have been in many times to buy different items from a large fridge/freezer, TV mount, phone charger and recently, a kettle. Alan, the manager, has been fantastic and runs a great team.

24 July 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

We had a really good experience at DID…

We had a really good experience at DID limerick. Aoife showed and explained the products well, which helped us with our decision and purchase !!

26 July 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Delivery and installation flawless

Delivery and installation flawless
Total professionals

25 July 2026
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Everything was working perfect.I am so…

Everything was working perfect.I am so happy about the product what I bought .

26 July 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Emma (D.I.D

Emma (D.I.D. Clearwater) was extremely helpful in our search for a fridge/freezer appropriate to our needs. She also offered good advice replacing our current air fryer. We will definitely be back to purchase our choice when current house repairs are completed.

26 July 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Called in to get a cable for a mobile…

Called in to get a cable for a mobile and Ollie helped to choose the right type. He was patient as we were unsure and he suggested checking it was the correct one for use in our car. Thanks Ollie

14 July 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Vinay in Briarhill store discussed a…

Vinay in Briarhill store discussed a range of dishwashers with me, very happy with his knowledge & contact re quotes. I placed order & looking forward to delivery of new dishwasher.

26 July 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Joseph had excellent salesman and…

Joseph had excellent salesman and friendliness skills

26 July 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Great customer service from Colm

Great customer service from Colm. He went above and beyond to find the air fryer I was looking for.

24 July 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

Rated 5 out of 5 stars

Joseph was very helpful and couldn’t…

Joseph was very helpful and couldn’t have been more obliging in searching for the product I needed.

25 July 2026
Unprompted review
DID Electrical logo

Reply from DID Electrical

Hi there,

Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.

Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.

Kind regards,

DID Electrical

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