Great customer service. Staff steffy, manager on duty Andy and the whole team were extremely helpful. Great price, and very clever way of setting techniques by connecting things like, cctv to TV to... See more
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Review summary
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Reviews shaping this summary
I needed to buy a new television and after a very dissapointing customer experience with 2 retailers in limerick, I then made my way to DID electrical. What a breath of fresh air! I met Joseph, he... See more
Company replied
The young salesperson in the Clonmel was extremely helpful and very knowledgeable. I made a follow up call on Friday just to check delivery and again he was so helpful on the phone and delivery arrive... See more
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We visited the Finglas store today for a power Bank charger. Our server was Emma who was very helpful, friendly and kind to us. She gave great advice and recommended various products that we enquired... See more
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Company details
- Appliance Store
- Computer and Accessories Store
- Electronics Store
- TV store
- Vacuum Cleaner Store
- Washer and Dryer Store
Written by the company
At DID Electrical we are proud of our reputation for providing superior customer service and guaranteed lowest prices. Our 24 stores located nationwide are 100% Irish-owned and we have been meeting the needs of our customers now for over 55 years. Things have changed a lot since we opened the doors of our first store back in 1968 in Dublin and ever since, we have continued to understand the needs of each and every one of our customers who have walked through our doors. We have gone from strength to strength, while always keeping our core values of exceptional customer service at the lowest prices at the forefront of our business. Our staff consistently go the extra mile to ensure our customers leave our stores with products that are best suited to their needs while striving to deliver the best in customer service, after-sales advice, help and support when needed.
DID Electrical
Written by the company
- Free Click & Collect
- Order online and pick up your items in your local DID Electrical store at a time that suits you.
- Customer Support 01-6250250
- We have a dedicated local customer support team based in Dublin standing by to take your call and help with your inquiries.
- Nationwide delivery service
- We offer a fast and flexible delivery service to our customers. Simply choose your delivery date when you are checking out and we will text you with a time slot for your delivery.
- Free recycling
- We're happy to recycle your old appliances for FREE, no purchase necessary. Simply, return any of your old appliances to your local DID store and we'll be delighted to take it off your hands.
We will not be beaten on price
Our price promise
At DID Electrical we are 100% committed to never being beaten on price. Which is why we monitor all our prices in our stores and online every day.
Contact info
4.8
Excellent
50K reviews
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Item never delivered, terrible communication
On July 16th I ordered an item for delivery on the 22nd of July. I called customer service on the morning of the 17th to confirm the date as I needed to take the day off work. They confirmed the delivery date and said I would receive a message on the morning to confirm a time slot. I heard nothing from them that morning so I called them to check, and was simply told the delivery wasn’t coming. They said it was being transferred from another store in Bray to my local store before it can be delivered (the Bray store is only about half an hour from my house as is). They said they would let me know “at some point” over the next few days when it will be delivered. The woman on the phone was very nice and it’s not her fault I was given the wrong information but still very frustrating.
I contacted them via email on the 23rd, as I wanted to deal with this in writing. I was told then that the item was going from Bray to the warehouse in Fonthill, but they couldn’t give me any information on when it will be delivered. The email said: “At the moment it is in transfer from our bray store to our warehouse. We are hoping to have it in shortly and can confirm delivery then”. Fonthill is 10 minutes from my area, so I fail to understand how it would take a week for it to arrive there and them not be able to provide me with any information on a possible delivery date. I advised them that I would need the item delivered by the end of the week or I would have to cancel and go elsewhere. I explained clearly I could not keep taking days off work, and I was also without a working fridge.
They ended up cancelling the order as they were clearly unable to provide any idea of when the item may be delivered.
It is unlikely an item would take 10+ days to be transferred 30km, and no information at all be an available for the item. I spoke with someone in the store in my area and they confirmed this item had not been available in the Bray store so I must assume that the item was not available at all and they were waiting for it to arrive from elsewhere. It’s just not good enough when you pay for delivery and ensure you have done it in advance. They should not offer delivery dates if they cannot provide the item by then. If there is a delay this should be communicated quickly and clearly, the customer shouldn’t have to chase up when something simply doesn’t arrive.
24 July 2026
Unprompted review
Reply from DID Electrical
Hi there,
We appreciate you taking the time to share your detailed feedback regarding your recent order and the challenges you encountered with its delivery. We do apologise for the delay with the delivery and the overall experience. It is not the standard we expect.
Thanks
DID Electrical
Bought a shark vacuum Conor was super…
Bought a shark vacuum Conor was super helpful!
22 July 2026
Unprompted review
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
Very helpful staff in clonmel store
Very helpful staff in clonmel store. Donal was a gent and very pleasant to deal with . Didn't have item in store and he made sure to source it for me. 10/10
23 July 2026
Unprompted review
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
Chris from DID had Spectacular customer…
Chris from DID had Spectacular customer service. Very helpful and friendly. Wonderful altogether 🙏
23 July 2026
Unprompted review
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
Customer Service at DID
I wanted to buy a camera and Denil from the Swords Branch provided customer service with excellency and urgency.
23 July 2026
Unprompted review
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
The shop assistant danillo was so…
The shop assistant danillo was so helpful and calm with my 90 year old father and made the shopping very enjoyable
23 July 2026
Unprompted review
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
Excellent service from Eoin
23 July 2026
Unprompted review
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
Great value for money and excellent…
Great value for money and excellent delivery service. Would highly recommend.
22 July 2026
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
Reply from DID Electrical
Hi Catriona,
We understand your frustration about the delay. We are reviewing our collection process to prevent this from happening again.
Thanks
DID Electrical
I had rang ahead and checked the phone…
I had rang ahead and checked the phone was in stock . As I live 45 mins away . This was very helpful. Staff member Ziaul was extremely friendly and helpful. Delighted overall
17 July 2026
Unprompted review
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
WIFI Plug - Got the right one !
I wanted to purchase a WiFi connected plug . Conor was very helpful , he took me through the options which enabled me to get what I wanted !
I will be back in DID Limerick soon ..
18 July 2026
Unprompted review
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
Great store
Great store. Was easy to find what I was looking for, features and pricing clearly displayed. Danillo, staff member, was very knowledgeable providing additional information and was also very helpful with packing and carrying my purchase to my nearby car.
23 July 2026
Unprompted review
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
Kaytln was so helpful.We needed a lot…
Kaytln was so helpful.We needed a lot of help as its our first home . Thank you for the help and guidance !
23 July 2026
Unprompted review
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
Well done amazing staff
23 July 2026
Unprompted review
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
Emma made it easy for me to get a…
Emma made it easy for me to get a microwave. She went above and beyond to give me the right size.
23 July 2026
Unprompted review
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
I deal with DID finglas for most of my…
I deal with DID finglas for most of my electrical needs. I asked for advice on a soundbar and was advised of the quality and set up process. EMMA was very helpful in additional cable that i needed. I purchased the soundbar and i am very satisfied with the item, overall it was a very friendly and positive experience.
22 July 2026
Unprompted review
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
Bought an air fryer and printer from…
Bought an air fryer and printer from your Bandon store. Ana was very helpful and friendly. Will definitely go there again for any future purchases.
16 July 2026
Unprompted review
Reply from DID Electrical
Hi there,
Thank you for taking the time to leave us feedback. We're delighted to hear that you had a great experience.
Thank you for choosing DID Electrical, and we look forward to assisting you again in the future.
Kind regards,
DID Electrical
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