Blick Art Materials, LLC Reviews 284

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the wide selection of products and art materials, often highlighting the competitive prices. Many people find the ordering process to be simple and user-friendly, appreciating the ease of finding items and selecting based on quality and price. The company is frequently noted for its good customer service, with some reviewers mentioning quick and effective problem resolution, even for issues like defective products or delivery problems. However, some customers have experienced issues with shipping, describing it as slow or costly, especially for smaller orders. There are also occasional concerns about packaging, with some finding it wasteful or inadequate, leading to damaged items. A minority of people have reported problems with backordered items, sometimes without notification, and a few have encountered difficulties with order fulfillment, including incorrect shipments or charges.

What people talk about most

Product

Consumers find product quality and descriptions to be ambiguous. While many praise the wide selection, good... See more

Order

Customers had ambiguous experiences with order. Many reviewers found ordering simple and received their items... See more

Price

Reviewers mention ambiguous feedback about price. Many customers praise the competitive and good prices, with... See more

Quality

People report ambiguous experiences with quality. While some customers praise the good quality of products,... See more

Delivery service

Users describe ambiguous interactions with delivery services. While some customers report smooth, prompt, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great selection of products. Free shipping is offered but only if a person spends $79 or more. Shipping is rather slow. While the products that I've received are in good condition, I feel the packagin... See more

Rated 5 out of 5 stars

I order online which is simple and user friendly. Additionally the order was received quickly. Thanks! PS There is a HUGE artist community out here in Palm Springs and Coachella Valley in genera... See more

Company replied


Company details

  1. Art Supply Store

Information provided by various external sources

Dick Blick Art Materials has served artists with discount art supplies since 1911. Blick is well known for our enormous selection, dependable savings, and fine customer service on thousands of in-stock art supplies.


Contact info

4.0

Great

TrustScore 4 out of 5

284 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

We went into the Kenmore store in…

We went into the Kenmore store in Boston to look at easels. The sales associate spent time with us going over pros and cons which was very helpful. I ended up buying the one on sale which was perfect for me!

16 April 2023
Unprompted review
Rated 5 out of 5 stars

Love ordering from Black!

The ease of using the website is just great, Very easy to find all the options and more. Checkout was easy as well. Even though there is a brick and mortar close by, (and I do love spending a few hours browsing there) I most frequently order online.

16 April 2023
Unprompted review
Rated 5 out of 5 stars

Good variety!

I appreciate the variety of markers they have, and that even with shortages, they let you know when they should have certain products back and recommend others in the meantime.

28 April 2023
Unprompted review
Rated 5 out of 5 stars

I love the Blick art materials site

I love the Blick art materials site! And today a price decreased on the wood panels I use. That was exciting! I had a question and got a very pleasant person on the phone who could look up my past order in seconds and give me an answer.

28 April 2023
Unprompted review
Rated 4 out of 5 stars

Unique products and excellent customer service

Unique products and excellent customer service. The package arrived in astonishing condition and was well handled. affordable, but I paid more for shipping than the products. I think it's because I live in Canada. This is quite sad because, as mentioned earlier, their products are affordable. Please work to make international shipping more affordable.

20 February 2023
Unprompted review
Rated 5 out of 5 stars

Correction on "Disappointed on a business practice"

As promised, I am changing my previous rating from one to 5 stars for Blick Art Materials. Soon after I wrote the negative review "disappointed by a business practice", I was contacted by Annette McClay from Blick's customer service. She made up for my disenchantment & explained the reason for the misunderstanding. I appreciate the positive communication. I have not mentioned yet that I really enjoyed the large selection of watercolor paints classified by brands and in alphabetical order, easy to find when you want to order a product. I am happy to say that I will be ordering again from Blick in the future.

24 March 2023
Unprompted review

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