Blick Art Materials, LLC Reviews 284

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Reviewers had a great experience with this company. Customers consistently praise the wide selection of products and art materials, often highlighting the competitive prices. Many people find the ordering process to be simple and user-friendly, appreciating the ease of finding items and selecting based on quality and price. The company is frequently noted for its good customer service, with some reviewers mentioning quick and effective problem resolution, even for issues like defective products or delivery problems. However, some customers have experienced issues with shipping, describing it as slow or costly, especially for smaller orders. There are also occasional concerns about packaging, with some finding it wasteful or inadequate, leading to damaged items. A minority of people have reported problems with backordered items, sometimes without notification, and a few have encountered difficulties with order fulfillment, including incorrect shipments or charges.

What people talk about most

Product

Consumers find product quality and descriptions to be ambiguous. While many praise the wide selection, good... See more

Order

Customers had ambiguous experiences with order. Many reviewers found ordering simple and received their items... See more

Price

Reviewers mention ambiguous feedback about price. Many customers praise the competitive and good prices, with... See more

Quality

People report ambiguous experiences with quality. While some customers praise the good quality of products,... See more

Delivery service

Users describe ambiguous interactions with delivery services. While some customers report smooth, prompt, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Great selection of products. Free shipping is offered but only if a person spends $79 or more. Shipping is rather slow. While the products that I've received are in good condition, I feel the packagin... See more

Rated 5 out of 5 stars

I order online which is simple and user friendly. Additionally the order was received quickly. Thanks! PS There is a HUGE artist community out here in Palm Springs and Coachella Valley in genera... See more

Company replied


Company details

  1. Art Supply Store

Information provided by various external sources

Dick Blick Art Materials has served artists with discount art supplies since 1911. Blick is well known for our enormous selection, dependable savings, and fine customer service on thousands of in-stock art supplies.


Contact info

4.0

Great

TrustScore 4 out of 5

284 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

I love Blick

Blick always delivers everything in great shape and on time!

16 October 2024
Unprompted review
Blick Art Materials, LLC logo

Reply from Blick Art Materials, LLC

Thank you for putting your trust and confidence in our company. We truly appreciate your business!

Rated 5 out of 5 stars

good stuff!!

easy to order exactly what i needed shipped fast and reasonable

3 October 2024
Unprompted review
Blick Art Materials, LLC logo

Reply from Blick Art Materials, LLC

We are very happy to hear that! We look forward to doing business with you again!

Rated 5 out of 5 stars

Blick’s online is a Lifesaver!

I live out in a rural farm area, so I frequently order supplies online. Blick’s website is excellent and the prices are great. Their delivery is always prompt and reliable. They have a terrific selection so they make my life my easier.

1 October 2024
Unprompted review
Blick Art Materials, LLC logo

Reply from Blick Art Materials, LLC

Thank you for being our loyal customer. We value your trust and confidence in us and sincerely appreciate you!

Rated 5 out of 5 stars

It's Always Like Christmas When My Blick Order Arrives

Thank you Blick for the careful packaging, everything arrived and in good condition! Thank you for also sending me samples of the Bio-based Liquitex acrylic paint. I can't wait to try that out.

14 October 2024
Unprompted review
Blick Art Materials, LLC logo

Reply from Blick Art Materials, LLC

Thank you for your business, your trust, and your confidence. It is always a pleasure to work with you.

Rated 5 out of 5 stars

Great Service

Received one of my packages in 3 days, and the second, which had to be shipped separately, in a week.When I called after receiving only a part of the order. It was tracked and explained clearly. I received it 3 days later as they said I would. Great service.

15 October 2024
Unprompted review
Blick Art Materials, LLC logo

Reply from Blick Art Materials, LLC

Thank you for your business. We truly appreciate it and look forward to serving you again.

Rated 4 out of 5 stars

I am always pleased with the products…

I am always pleased with the products however it seems like shipping is very slow.

2 October 2024
Unprompted review
Blick Art Materials, LLC logo

Reply from Blick Art Materials, LLC

Thank you for your feedback! We appreciate your time and valuable feedback in helping us improve our service.

Rated 5 out of 5 stars

Quality material delivered in a timely…

Quality material delivered in a timely fashion. I would have appreciated the items arriving in an unmarked box though. This was gift for someone in my house and they were able to tell right away.

7 October 2024
Unprompted review
Blick Art Materials, LLC logo

Reply from Blick Art Materials, LLC

Thank you for taking the time to provide us with your feedback. We strive to provide our customer with excellent service and we take your comments to heart.

Rated 5 out of 5 stars

I enjoy the ads as they let me know…

I enjoy the ads as they let me know what is going on in the art world.

17 October 2024
Unprompted review
Blick Art Materials, LLC logo

Reply from Blick Art Materials, LLC

Thank you for sharing your feedback with us. Your feedback is extremely valuable to us - it helps us understand which features and functionality are most important to you.

Rated 4 out of 5 stars

Overall is OK

Overall is OK. Shipping not very fast. Some items where not secured and where rolling in the large box. For pencils it is NOT GOOD

12 October 2024
Unprompted review
Blick Art Materials, LLC logo

Reply from Blick Art Materials, LLC

Thank you for taking the time to bring this to our attention. Your comments will be shared appropriately so that we can improve our service.

Rated 5 out of 5 stars

I was really happy to find these hard…

I was really happy to find these hard to find “paint crayons” as I call them. I should have known to check Blick out first! I love you stores! Thank you so much!

30 September 2024
Unprompted review
Blick Art Materials, LLC logo

Reply from Blick Art Materials, LLC

We hope you are happy with your purchase! Thank you for being a valued Blick Art Materials customer.

Rated 5 out of 5 stars

Customer service at the stores is…

Customer service at the stores is well-trained, and the associates are very friendly, too. I had to call several stores for paint that I needed for a project and they made sure to tell me exactly the quantity they had in stock before I drove all over LA. I then had a return of excess paint and they were more than helpful getting that taken care of. I will always come to Blick for my personal and professional needs.

11 October 2024
Unprompted review
Blick Art Materials, LLC logo

Reply from Blick Art Materials, LLC

Thank you for putting your trust and confidence in our company. It has been our pleasure to serve you, and we hope we see you again soon.

Rated 1 out of 5 stars

Blick uses FedEx and their website is full of false comeons

FedEx

need I say more?

My 'current' order sitting someplace for days not moving...

Not sure why when I order from other places using good ol' USPS it gets here in days...

FedEx? Weeks...literally weeks

There no appears to be no major art supply mail order businesses that use USPS at all...

Also; the $5 off coupon code failed at checkout

repeatedly

Also; got to the stated amount to 'earn' free shipping and yet website did not calculate said 'free' shipping

SO DAMN FRUStRAtaED

As of today, 10-14-24...my latest order has sat at a FEDEX distro hub in WI...hasn't moved since the 8th.

Why is this OK, Blick?

Your failed codes and specific bs instructions for fulfilling the dangled 'discount' smells to high heavens...and all I get is a 'there there...you must jump thru hoops one and two in sequence while looking backwards into a pool of water...'

Will refuse package if it ever shows up.

This is what collapse looks like...and guess who loses?

You've lost me and (from the looks of it) many others.

update; 10/22/24

FedEx literally has had my package at the Stockton hub for ? 5 days now...not moving.

Still no package.

FEDEX SUCKs and I will not order from companies that use them again.

9 October 2024
Unprompted review
Blick Art Materials, LLC logo

Reply from Blick Art Materials, LLC

Thank you for your order, we truly appreciate your business. We are sorry to hear of the frustration you've experienced with your order. We strive to make the ordering process as smooth as possible and provide information about our shipping, e-gift coupons, promotional codes, and terms and conditions on our website and in related emails to help with that.

Regarding the $5 e-gift coupon, it should be entered in the payment step at checkout, not in the promo code box in the cart. This was mentioned in the email or popup that provided the code, and there is also a message in the cart to guide you if it’s entered incorrectly.

For the promo code you used for discounted shipping, please note it requires an order total of $59 or more for free shipping. Since your order total was $52.08, it did not meet this threshold for free shipping, but we are happy to say that it did qualify for the discounted shipping rate of $2.95.

Shipping to post office boxes in remote locations can limit available options and may lead to additional delivery time, regardless of the carrier. We provide estimated delivery dates during checkout, which are generally accurate, but unforeseen events like wildfires or severe weather can occasionally cause delays.

Thank you for your understanding. If you have any further questions, please feel free to reach out. You can reach us by phone, email or chat. https://www.dickblick.com/customer-service/contact-us/
We are always happy to help!

Rated 5 out of 5 stars

I will not use anyone else for framing

I have used "Cat" the framer for at least 7 projects. The work is impeccable. Easy, helpful, and she brought up issues I never would have thought about. This is so much better than Michael's. I won't go anywhere else!

12 August 2024
Unprompted review
Blick Art Materials, LLC logo

Reply from Blick Art Materials, LLC

Thank you for your business, your trust, and your confidence. It is our pleasure to work with you. We’re so lucky to have customers like you!

Rated 2 out of 5 stars

Sunday-bad experience with cashier

Sunday, I visited the Omaha store and was looking for a canvas and was not finding the size I was looking for. When I asked for help in finding an alternate size I was told "Art is a very personal thing". OK, I get it but are there optional canvas sizes that could meet my need? We are talking an art supply to create art not art. When I tried to explain why I was looking for help and that I had driven al long way, the cashier evidently didn't like my tone of voice and became defensive and I was told by her that I shouldn't talk to her that way (what way?) and I should leave. I had a purchase I had bought the previous day with me and I didn't think would work for me, so I said I soon as I got the credit I would leave the store. I was then told by the cashier that the staff was just minimum wage earners paid to cash out customers and had no knowledge of art or art supplies. (salesperson 71700). She handled my return expediently and I left.

Unfortunately, given my treatment, I doubt I will ever return to the store and its going to be tough to continue to refer other people there.

I had been to this store several times before and was able to get assistance and had referred others there. Unfortunately, one bad experience takes away three good experiences.

28 April 2024
Unprompted review
Blick Art Materials, LLC logo

Reply from Blick Art Materials, LLC

We are very sorry to hear of this. Here at Blick Art Materials, we pride ourselves on delivering excellent customer service so this is definitely not the experience our customers should expect to have at any of our stores and we sincerely apologize. I’ve shared your feedback the Omaha store’s manager for further review.
We do understand the impact that a negative experience like this can have, so we hope that in light of your past good experiences, you will consider giving us another try in the future.

Rated 1 out of 5 stars

This company is beyond real!

This company is beyond real, I order 2 items that listed available, and I had a big order and mostly were gifts for Xmas and I was traveling so dates are imp. They ship all the items except for 2 And they fail to mention that these 2 items were on back order.
I receive an email a week later saying sorry these items didn't ship. I complain, they said they made a mistake Ans didn't update their system, buy dont worry we will ship one of the items soon. Today they shipped it and charged me 15.75 $ shipping for one tube of paint that fosted 14$?! And I had free shipping with the initial order, so noni got screwed with it. I have been using this shop for a long time, but this was beyond anything I experienced with an open shop! Ill never be using their shop again! Be aware!

30 December 2023
Unprompted review
Blick Art Materials, LLC logo

Reply from Blick Art Materials, LLC

We are very sorry for the unexpected backorder on the tube of paint. At the time your order was placed, our inventory indicated that we had enough stock to complete the order however we only had one tube instead of two. This happens very rarely, and we apologize for the inconvenience this caused. We were happy to ship the tube of paint to you as soon as it came back in stock.

Our policy is that we bill you only when your order ships, and that includes backorders. Backordered items are not billed until they actually ship, and there is no additional shipping charged for those backorders. As the copy of your receipt shows, the charge was for the tube of paint itself, plus the sales tax, and the shipping was still free. The summary shows $14.74(paint) + $1.03 (sales tax) = $15.77 and shipping =$0.00.

We hope this explanation will alleviate your concerns with the charges on your recent order, and again, we apologize for the unexpected backorder. If you have any further questions or concerns, please let us know. We are always happy to help!

Rated 1 out of 5 stars

Send junk products without authorization, then demand payment

Ordered a large frame for $70, it arrived broken and was of very poor quality. I wrote a review stating this, did not request or initiate a replacement. The company sent me one anyway, also terrible, also broken. I told them this one also arrived broken but made it clear I was only giving feedback. They sent a THIRD anyway and are now threatening to charge me for the extra frames they decided to send and now want back. I just want them to leave me alone, but they're ignoring that part.

29 November 2023
Unprompted review
Blick Art Materials, LLC logo

Reply from Blick Art Materials, LLC

Laura,
Our apologies the frame arrived damaged and was unacceptable for your art work. In cases like this, we do normally replace the item, unfortunately, we did not actually work with you to arrange this.

Please dispose of the frames. The replacements were never billed to you, and we will issue credit for the original shipment. Again we apologize for the lack of communication on this order. This is not typical of the service we endeavor to provide.

Rated 5 out of 5 stars

Great store with great prices, but be a smart shopper!

Great place to find paint brands that other competitors do not carry. Make sure to shop around when you are looking at brushes/brush cleaning supplies however. On several instances I have found that Cheap Joe's (even Amazon) offers hefty discounts for the same product.

26 August 2023
Unprompted review
Rated 5 out of 5 stars

Smart Clip-on Lamp

I just bought an easel light from them, a Smart clip-on lamp. It's the best thing since sliced bread. I love it!!! Now I can paint at night.

1 August 2023
Unprompted review

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