Diamondsource Reviews 

I book the engineer with my fault my printer is working properly but not connecting the cable to the pc, when i connect showing the usb cable is not recognised printer port no problem and my printer is not connected with network cable and explain the situation and booked the engineer , and he came check that issue and he open his pc and check from the issues how solve and he couldn't fix and he told me the windows problem not the printer issues , same thing i informed them before the engineer booked , after that he gone with internet issues pages not fixed i ask them i told you before my issues with the printer if not find yourself you need to refund the money , but he saying they can't with out knowledge they are cheating money for call out from the customers i inform them i will put the review for this don't go threw them you will loose the money

Thank you very much for sorting out my scanning and taking the patience over this.

Very helpfull and professional work would recommend

My scanner to my email address wasn’t functioning. The problem could not be solved directly. A workaround was found which has allowed me to continue using the printer and scanner. It’s the best that could be done. If the problem could have been completely solved I’d have given 5 stars. Friendly and very helpful service. I’d recommend them.

Poor service, I wouldn't not recommend. Charged me £90 including Vat, did not fix the scanner or printer, and when I asked for a report of what was wrong with the scanner and printer, and what the engineer did to try and fix it, absolutely nothing was said about the scanner, the report just said this: "Checked for paper and removed pieces of paper. Hard reset the printer'. The printer was printing with only minor toner streaks, I would have thought cleaning it would fix the problem, but the engineer barely looked inside the machine and mostly sat on the sofa looking at an iPad and wasn't present for long. I think I've been conned.

Not the best service I have ever received. The engineer turned up late without an apology and never even texted or call
Me to tell me he was going to be late. Never left me a job sheet, was unfriendly. Lots of room for improvement.

Could not provide same / next day appointment as advertised. Engineer seemed to be in a rush and not really prepared for this particular printer model. Expensive for the end result: "replace main board and keep diagnosing". No estimate of the cost(s) to actually fix the machine were offered resulting in an open ended expense. Would not use again.