Diamondsource Reviews 

170
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 71 reviews, reviewers overwhelmingly had a great experience with this company. People frequently praise the knowledgeable and friendly staff for delivering prompt communication, excellent support, and expert maintenance on office equipment. Consumers consistently highlight the exceptional service quality, noting that appointments are scheduled smoothly and technical issues are resolved quickly. Buyers express high satisfaction with reliable products and immediate attention received when requesting assistance. Some reviewers were not happy with occasional faulty items received and disappointing repair experiences on certain office machines. Customers noted difficulties regarding product quality, such as unexpected color issues and persistent machine errors during daily office use.

What people talk about most

Service

Reviewers mention positive feedback about service, noting that staff and engineers are consistently... See more

Staff

People report positive experiences with staff, highlighting that team members are consistently helpful,... See more

Product

Reviewers highlight positive aspects of product quality, noting that items are great value for money and... See more

Response time

Customers had positive experiences with response time, frequently expressing satisfaction with the fast... See more

Customer service

Consumers find customer service to be positive, highlighting prompt turnaround times, great advice, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mr Saif Ramzan was extremely helpful in advising that my 10 year old printer a HP Color Laser Jet Pro M252dw could still be used connecting via a pcl driver to Windows 11 on a new desktop computer.... See more

Rated 5 out of 5 stars

Saif has always been helpful and communicative and made us feel valued as a customer. He has been in touch throughout any printer problems, making sure that we have been given full services to a happ... See more

Rated 5 out of 5 stars

My printer was jamming on printing the second side when set to print both sides of the paper. The engineer repaired it without the requirement of any new parts. He also gave me useful advice on what... See more

Rated 5 out of 5 stars

I have been using Diamond Source for several years for my office’s printer maintenance, repairs, and ink purchases. The service has always been quick and flawless, without any issues. The company... See more


Company details

  1. Printer Repair Service

Written by the company

Diamondsource Ltd is an independent Printer and photocopier service company supporting most models of printer throughout the UK


Contact info

4.8

Excellent

TrustScore 5 out of 5

170 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.8

All reviews

(170)

69 reviews in the last 12 months

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Rated 5 out of 5 stars

Top work would recommend

We called Chris out to look at our printer which had stopped working. He phoned before he came letting us know a time he would arrive. Very fast and reliable service would certainly recommend to others. Thanks.

19 October 2022
Unprompted review
Rated 5 out of 5 stars

Excellent Service From Chris!

Chris provided a great, speedy, and efficient service. He was extremely friendly and his extensive knowledge on our printer was impressive. If we were to have any more issues we would not hesitate to contact Diamond Source Limited.

13 October 2022
Unprompted review
Rated 5 out of 5 stars

I wanted to record my appreciation for…

I wanted to record my appreciation for the service I have received from Diamondsource Ltd. From my original enquiiry to the setting up of the machine nothing has been too much trouble. I am not a young person and find technology difficult but the Engineer made the operation of the machine very easy to use and was very sympathic to my situation

I wish this company much success in the future and whener possible I will recommend them to others as I already have..

7 October 2022
Unprompted review
Rated 5 out of 5 stars

Chris is very helpful

Chris is very helpful , quick to respond we were very happy with his service. An all around very pleasant man. Thank you

4 October 2022
Unprompted review
Rated 5 out of 5 stars

A* Service

We have had Chris come to our office multiple times now. Always very friendly and knowledgable. I can tell he has a real passion for printing. We have had a tray cassette error and an error with our print head. Both fixed with out the needs for parts. Thanks Chris would recommend.

3 October 2022
Unprompted review
Rated 5 out of 5 stars

Great service. Very friendly.

We had Chris come to our hotel this afternoon to look at a printer which we couldn’t get to print. We had looked everywhere ourselves for any obstruction or loose paper with no success. Chris came and reset something on the printer and we can now print. He also cleaned the machine all over which was very good and not expected.

29 August 2022
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

Great service and very reasonable prices.
Had a slight problem with a cartridge and Bob sorted it within minutes amazing service and great company to do business with..... Thank you

11 August 2022
Unprompted review
Rated 5 out of 5 stars

Brilliant service

Great service by Chris. Friendly demeanour, very warm. Extremely helpful and has saved us the hassle of buying a new printer with his great service. Offered to stay to make sure printer worked on every setting and paper type. Could not recommend him enough.

9 August 2022
Unprompted review
Rated 5 out of 5 stars

We can finally print again

We can finally print again!

We had Chris come to our office today to install some parts for our printer. Very professional, knowledgeable and even better we can now print again! Thanks Chris. Would certainly recommend.

28 July 2022
Unprompted review
Rated 5 out of 5 stars

Chris Bateman was running late on a…

Chris Bateman was running late on a VERY hot day, but phoned to inform me. He clearly has a lot of knowledge about his work and fixed my Epsom Ecotank promptly. He was professional and friendly.
I would recommend him and his firm to others needing a printer repair.

19 July 2022
Unprompted review
Rated 5 out of 5 stars

He did an excellent job

Just had Chris to my Home office to get my Brother printer going again. He did an excellent job and I'm up and printing again. Friendly, polite and professional. Thanks Chris@Diamondsource. Would definitely recommend. Robert M

13 July 2022
Unprompted review
Rated 5 out of 5 stars

Friendly and professional, definitely recommend

Chris arrived within the time slot and phoned ahead to let me know he was on his way. He managed to fix my printer which had been showing a permanent paper jam error but I couldn't see any paper in it. He gave the printer a good clean too. He was friendly and professional, definitely recommend!

5 July 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic service will use again

Called this company with a request to come service my printer. The engineer was very knowledgeable and gave me lots of information regarding the general up keep of the printer. Would recommend and will use again.

3 July 2022
Unprompted review
Rated 4 out of 5 stars

Repeat customer and happy again

I was very happy with the service and this is the second time i have used diamond source (last time was 3 years ago). The engineer was polite and respectful to some of the issues which were clearly user error but also talked me through the problem and how it was fixed. The problem was solved quickly and with minimum fuss.

11 March 2022
Unprompted review

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