DiamondsByMe Reviews 

I'm more than satisfied with the ring I bought. Just as advertised and true to the design choices I selected while purchasing the ring. My only cautionary advice for those looking to purchase from DBM from Latin America is to be aware of the import taxation, it's brutal.

Fast shipping. Had to contact them for more info about the process, they do not send you further info from the payment until the piece is made and ready to ship. Taxes higher than expected

Simply amazing!

We’ve purchased three rings from DBM-an engagement ring in 2024 and two wedding rings now-and all of them are wonderful. The sizing was perfect, the rings are beautiful, and the delivery was precise and reliable.

Highly recommended!

As the company’s public response to my previous review directly contradicts their own written emails to me, I feel compelled to leave a further review including direct quotes.

My engagement ring bent to the point of snapping within the first six months. I was confident I had not done anything to cause this level of damage, but despite this I still accepted responsibility and paid for a repair.

After receiving the ring back, I was genuinely afraid to wear it. Often going days without wearing it at all and became extremely cautious in daily life. Despite this, less than a few months later the ring began to bend again.

In emails, the company repeatedly attributed the problem to the material itself. For example, I was told:

“Platinum is harder than gold when it comes to scratches and dents, but it is actually softer than gold when it comes to bending or deforming the ring.”

and

“Platinum is naturally more flexible than white gold. Because of this, a platinum ring can bend more easily when pressure is applied. This is a characteristic of the material itself and not a manufacturing defect.”

I was also asked whether I wore the ring while sleeping, which was suggested as a possible cause of the damage. As I do not sleep with my ring on , or sleep under a concrete block for that matter, I didnt accept that this would cause “significant pressure or force”, as they implied. I did not consider this a reasonable explanation for a platinum engagement ring bending and failing in this way.

However, when I later pointed out that this explanation directly contradicts what is stated on the company’s own website about platinum being suitable for everyday wear, the company immediately reversed their approach. In their public response, they claimed they had not attributed the issue to the material at all and denied saying this, despite the above statements being in writing.

Throughout this process, I provided extensive evidence that the ring was worn normally. Including explaining my daily activities, medical limitations that rule out heavy lifting or force, and the fact that I wear other rings daily made from much softer metals which have never bent or deformed. This evidence was never addressed, and they continued to imply the bending was my fault.

They also claimed they had never seen a ring with this level of deformation, yet multiple other reviews show similar experiences. At one point, I was offered a partial refund only if the company kept the ring, leaving me without the ring and without a full refund, a completely unreasonable solution.

Most concerningly, after I left a negative review, I was told:

“It becomes difficult for us to continue offering goodwill solutions if negative information keeps being shared…”

This made it clear that continued assistance was being made conditional on me not speaking publicly about my experience.

Due to this pressure, and concerns about getting my ring back at all, I felt forced to accept a so called “goodwill” repair, despite being clear that I did not believe it addressed the root cause.

I genuinely feel bullied and manipulated by this company and the whole situation has caused significant stress and anxiety and has completely overshadowed what should have been a happy engagement experience.

I am sharing this so others can make an informed decision about what kind of company they want to associate with.

I had a great experience with my purchase and am thrilled with my new gold & pearl drop earrings. They are the perfect size for me. Received quickly….thanks DiamondsByMe 🤗

I could follow my order all the way.
In the end I received a perfect pendant.

Had a very straightforward and good experience
Everything worked out as it should! Ring looks beautiful and he said yes <3

The team was very helpful and answered my requests in a timely manner. They helped me customize an existing setting, a little detail that led to the most beautiful ring. I had an amazing experience and am forever thankful to the diamondsbyme team.

Got my husband a ring! A signet ring.. fully gold with a lapis lazuli. Iris from CS recommended the stone… He loves it! Thanx for the great service.

I had to do a second order and was very pleased by the support of Celine. Price & quality of the engagement rings are top notch.

I would highly recommend this company! Customers service was really high class! I would send my thanks and kind regards on Celine! She did a great job, and it was a pleasure to talk to her and get help! The prduct -aquamarine earrings, is so beautiful and very nicely done! The delivery with DHL Express was very fast. Thank you very much!

Ordered two diamond rings, delivered to Poland, all good with the rings and diamonds, well sized and looking beautiful. I was happy with them and price is great. The lead time is the only remark I can make, as It takes a few weeks to receive it, but it would be the same probably if you order from a traditional jeweller. I would order again.

We’re extremely happy with our order and the overall experience. Great customer service, amazing quality, and the presentation was perfect — certificate included, beautiful box, and everything clearly prepared with care and love. Thank you, DiamondByMe!

I would highly recommend Diamonds By Me to anyone.
I purchased a ring from them a few months back to propose to my girlfriend (now fiancée).
It was very well priced and easy to customise and purchase on the website. The delivery was also extremely quick and when it arrived it looked stunning.
My fiancée is incredibly happy with her ring and thinks it's prefect!!

Thank you so much. I got exactly what I want. My engagement ring was perfect and she said "YES"

Very helpful staff, they made a high quality, beautiful ring to my taste. I highly recommend them.

I'm very disappointed with my experience. The company engraved the wrong name on my diamond ring, which completely ruined what was meant to be a special purchase.

To make matters worse, shortly after my purchase, the price of the exact same ring dropped by around €170. When contacted Customer service to ask for an explanation or a partial refund, they refused and claimed it was due to fluctuating gold prices. This explanation makes no sense, as the ring only weighs about 2-3 grams such a smal amount of gold could never cause such a large price difference.

The ring is beautiful, and the process was okay as well. I received it after 3 weeks, which was to be expected, so no surprises there. I deducted 2 out of 5 stars because of the after-sales service.
We wanted to adjust the ring one size down, so I contacted customer service. I then received an email stating that the shipping costs would be 35 euros, even though I live in Germany. On the website, it said 15 euros. I don’t know where the 35 came from. The funny thing is that 35 euros is listed as the shipping cost for the USA and China.
Also, the adjustment costs start from 30 euros, but no exact price was given. I even sent them my order number, so they should have known exactly what kind of ring I ordered.

So basically, within the 30-day period after I received it, the after-sales service would already cost me a minimum of 65 euros. That’s not a bargain.
It’s actually cheaper to have it adjusted locally here in Berlin.
I just expected better customer service, especially considering the ring is expensive.
In the end, it seems much better to simply return it, get a full refund, and order a new one now that I know the correct size.