Diamond Furniture Reviews 

1,502
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 255 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, friendly, and knowledgeable, making the shopping process very pleasant without any sales pressure. Shoppers also deeply appreciate the gorgeous, superior quality furniture and the beautiful layout of the well-designed showrooms. Conversely, a small portion of people felt that delivery times were significantly delayed, leaving buyers frustrated by a lack of proactive communication and empty promises regarding arrival dates. Some reviewers were not happy with extended waiting periods, poor customer support responses, and receiving products that failed to meet their initial expectations.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing them as extremely polite, helpful, and... See more

Product

Users describe positive interactions with product, highlighting the gorgeous designs and high quality of the... See more

Service

Reviewers mention positive feedback about service, highlighting polite, attentive, and efficient staff in the... See more

Customer service

Clients share positive opinions on customer service, highlighting professional, helpful, and efficient... See more

Delivery service

Consumers find delivery service to be positive, highlighting fast, timely arrivals and polite staff. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Loved the shop too many fabulous pieces, and Dylan was so helpful and very knowledgeable and friendly. All staff were very attentive and a lovely cup of complimentary tea/coffee while there. Great ex... See more

Rated 5 out of 5 stars

It was a very pleasant environment and nobody pushed us into making a decision. The atmosphere was warm and welcoming. Mike was extremely helpful towards us and gave us time and space to make up our... See more

Rated 5 out of 5 stars

Wonderful experience in Diamond furniture. All of my many questions answered accurately and patiently. there is a wide selection of superior quality furniture and other interior items, beautiful mirro... See more

Rated 5 out of 5 stars

Ordered a sofa today, beautiful quality. The lady we dealt with today and the young man yesterday were so helpful with all our queries. Looking forward to receiving the sofa, its a few months wait but... See more


Company details

  1. Furniture Store

Written by the company

100% Irish owned, making your home everything it can be! Experts in handmade, customised furniture. Located on the Longmile Road, Dublin 12. Retail excellence Home Interiors Store of the year 2021

DIAMOND FURNITURE

Written by the company

Custom Collection
Bring your own style to life with our inspirational range of Custom Furniture. Choose your perfect piece and customise your look with our extensive selection of finishes, colours and sizes. With so many options to choose from you're sure to source beautiful pieces unique to you and your home.
Will and Co
Will and Co is our EXCLUSIVE signature collection of beautiful beds, dining tables, chairs and sofas. Designed by William Diamond with passion and purpose, to the highest standards, just for you.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

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Replied to 92% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(1,502)

244 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Diamond

Easy parking, busy but very helpful staff, lots of choice, quality furniture

23 February 2026
Rated 5 out of 5 stars

Good prices and service, highly recommend.

We viewed a sofa that was perfect for what we wanted and at a very good price compared to others we had considered. We dealt with Dylan who was very helpful and prevented a potential issue with delivering the sofa and provided an alternative solution. Delivery was quick and the people delivering were polite and set up the sofa as requested so there was zero hassle.

1 February 2026
Rated 5 out of 5 stars

Brilliant to deal with

Brilliant to deal with. I’ve taken delivery of sofas , bed , lockers and lovely armchair. Delivery on time. Lovely delivery staff. I would highly recommend

13 February 2026
Unprompted review
Rated 5 out of 5 stars

We recently bought a sideboard at…

We recently bought a sideboard at Diamond Furniture- I really feel the staff are excellent at what they are trained to do, very helpful and the delivery was on time. We were extremely well looked after. We also bought a table a chairs 3 years ago which we love. We can highly recommend Diamond furniture.

2 February 2026
Rated 5 out of 5 stars

It was a very pleasant environment and…

It was a very pleasant environment and nobody pushed us into making a decision. The atmosphere was warm and welcoming.
Mike was extremely helpful towards us and gave us time and space to make up our minds. He was very professional and gave us all our options. Lovely to chat with him as he was very personable.
We bought two sofas so successful day all round.

2 February 2026
Rated 5 out of 5 stars

Excellent Quality and Service

Great quality furniture, excellent service, and fast delivery. Everything arrived in perfect condition. Very happy with my purchase — highly recommend Diamond Furniture.

15 February 2025
Rated 5 out of 5 stars

Another great experience at Diamond Furniture!

We popped into Diamond Furniture during the final days of their Winter Sale and, despite the place being absolutely packed, the team were brilliant. They took the time to walk us through everything we were interested in and to show us their fantastic range of fabric options (so many high-quality choices!). The whole order process was quick and painless, too. Yet again, their experienced and friendly staff made the entire experience a pleasure. Highly recommend.

25 January 2026
Rated 4 out of 5 stars

Overall

Overall, we had a very positive experience in the showroom. The store itself is excellent, the selection is strong, and the sales assistant was knowledgeable and helpful throughout the viewing and decision process.

However, the part of the experience that detracted from an otherwise good visit was the negotiation at the point of sale. Given that we were committing to a purchase of approximately €4,000, we asked for a very modest additional discount. Even when this was reduced to €50, it felt like we had to push quite hard and that the concession was being framed as a significant favour rather than a normal part of a high-value purchase.

While we did go ahead with the purchase, the tone of that interaction didn’t sit comfortably with us. The amount itself was small, but the process made it feel unnecessarily difficult and slightly transactional at a moment where we were already ready to buy.

With a purchase of this size, a more flexible or relaxed approach would have left us feeling more positive about the overall experience.

25 January 2026
Diamond Furniture logo

Reply from Diamond Furniture

Hi Aidan,

We’re delighted to hear that you enjoyed the showroom experience, our range, and the support provided by our sales team.

We’re sorry to learn that the discussion at the point of sale detracted from an otherwise positive visit. During our sale periods, all items are already priced at their maximum discount, and we don’t apply further reductions beyond the advertised sale pricing. This was explained at the time.

In this instance, the sofa you selected had been displayed with an incorrect lower price, which we honoured in full. This represented a reduction of €155, and we also included complimentary delivery. As a result, there genuinely wasn’t any scope for further discounting, even a small amount.

That said, we understand that the tone of a conversation at such an important moment can significantly affect how the experience feels to our customers, and we appreciate you highlighting this. Your feedback is valuable and will be shared internally as we continue to refine how we communicate our policies.

We truly appreciate your business and hope you enjoy your new sofa for many years to come.

Kind regards,

Diamond Furniture

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