Des Kelly Interiors Reviews 5,284

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, friendly, and professional, offering valuable advice and making the selection process enjoyable. Many highlight the excellent service received, noting the staff's extensive product knowledge and their ability to guide customers without pressure. The quality of the products, including flooring, carpets, and mattresses, is frequently commended, with many people expressing delight with their purchases. Consumers also appreciate the reliable delivery service and the professional, tidy work of the fitting teams. The overall experience is often described as easy, smooth, and enjoyable, with many reviewers stating they would happily return for future needs.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise individual staff members,... See more

Service

People report positive experiences with service. Customers consistently praise the helpfulness and... See more

Product

Consumers express high satisfaction with the product selection and quality. Many reviewers highlight the... See more

Quality

Reviewers mention positive feedback about quality. Customers consistently praise the high quality of... See more

Delivery service

Users describe positive interactions with delivery service. Customers consistently report reliable and quick... See more

Based on these reviews

Rated 5 out of 5 stars

We had a great experience in Des Kelly interiors Coolock. Katharina looked after us so well and gave us so much professional help and advice on our carpets and furniture. It tooks us weeks to make up... See more

Company replied

Rated 5 out of 5 stars

was in the Sandyford branch on Friday with my partner looking for flooring for our new home, and we had such a great experience thanks to Aaron. From the moment we spoke to him, he was extremely helpf... See more

Company replied

Rated 5 out of 5 stars

I recently visited Des Kelly Flooring and had the pleasure of being assisted by John. From the moment I walked in, he was welcoming, attentive, and genuinely knowledgeable about their flooring opt... See more

Company replied

Rated 5 out of 5 stars

Visited store in Coolock yesterday and was greeted by Katharina. I wanted to purchase a large rug and she gave me so much time measuring offering advice on colour and eventually I choose and left... See more

Company replied


Company details

  1. Carpet Store
  2. Bedding Store
  3. Carpet Installer
  4. Flooring Store
  5. Furniture Store
  6. Wood Floor Installation Service

About Des Kelly Interiors

Written by the company

Des Kelly Interiors are an Irish, family run business, with over fifty years experience in the industry. We are dedicated to providing top-quality products and expert advice in the areas of beds, carpets, flooring, and home furnishings. Our reputation for excellence continues to grow. We have ten stores located throughout Leinster. We offer both online shopping and in-store shopping experiences. We pride ourselves off the fact that we look after our customer's from start to finish, with our hassle - free supply and fit service.

If you are starting a new interior project, Des Kelly Interiors is here to help. We specialize in creating stylish and functional spaces with our luxurious carpets, comfortable beds, beautiful flooring, and essential home items. Visit our stores or shop online for a seamless experience.

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Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

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Rated 5 out of 5 stars

Professional, precise and highly recommend.

Luca was very helpful in the Navan branch. He was very detailed and knowledgeable about different flooring and did not miss a single thing! He helped us with calculating the measurements and priced everything very clearly. It was easy to make a final decision and didn't feel pressured at all to make such a big decision for our new home!

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Rachel the best!!!

I have 0 experience with flooring, so went in clueless. A girl named Rachel, helped me and my sister out. Explained everything from process, measuring to the specification to each floor. Whatever question we had she had the answers ready. She's been amazing, helped out picking some amazing and quality laminated floor and explained what goes well with what. I highly recommend to go ask for her when you go in. I specifically came back because of how her customer service skills. Let's go Rachel

11 April 2026
Unprompted review
Rated 5 out of 5 stars

5 stars plus for Derek

Myself and my wife visited the furniture department in Des Kelly’s Coolock today and we were assisted by a salesman called Derek. He gave us invaluable advice on colours and fabrics for our sofas. He was extremely knowledgeable and not one bit pushy, a total professional. The selection of sofas bedding and dining was exceptional we were more than happy with our purchase and the very short lead times on products we purchased.
Well done Des Kelly’s and thank you Derek!

15 April 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Matthew

Thank you so much for sharing your review and your feedback. We really appreciate you choosing us for your new furniture. We are thrilled Derek was able to assist you in store and we look forward to completing your delivery.

DKI Team

Rated 5 out of 5 stars

We met with Derek in Coolock

We met with Derek in Coolock, who helped us decide what suited us. Couldn’t have asked for better.

15 April 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi there

Thank you so much for taking the time to share your review. We really appreciate it.

DKI Team

Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish. The sales person in Cross Guns was very personable, with lots of knowledge about carpets.

The delivery was flawless with a 1 hour time slot allocated, so unusual these days! The fitter was very pleasant. I wasn't aware my old carpet had to be removed,but he took it up for me and did a great job. Excellent service!

9 April 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Christine

Thank you for taking the time to write this review and for sharing your feedback. We are thrilled to see you are happy with all aspects of your shopping experience with you. We really appreciate it.

DKI Team

Rated 5 out of 5 stars

Great Service

Philip was very helpful when we were choosing flooring and carpet for our new build. He was knowledgeable, patient, and gave great advice, making the whole process easy and stress-free. We’d highly recommend him and Des Kelly Interiors to anyone looking for new floors.

14 April 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Ailise

Thank you so much for sharing your review,we really appreciate you choosing us for your flooring. We are thrilled to see Philip was so helpful in store and we look forward to finalizing your installation.

DKI Team

Rated 4 out of 5 stars

Great sevice from Katrina

Great sevice from Katrina! Very helpful and polite.

12 April 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi there

Thank you very much for taking the time to leave a review,we really appreciate it.

DKI Team

Rated 1 out of 5 stars

Bad service

I bought a carpet and was told that I needed to contact the fitter and not the other way around. I paid for the service including removal and fitting, yet I had to contact your fitter. It doesn't work that way, and I won't recommend your store to anyone because of this.

If I ring a takeaway for delivery, am I expected to collect it myself?

5 February 2026
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Reply from Des Kelly Interiors

Hi Dean

Thank you for your feedback. We’re sorry to hear that you feel this way about your experience with us. Having looked back on your order, we can see that your carpet was fitted on the agreed date at the time of purchase, which was over a year ago now, and no issues were raised with us at the time of installation. We also just want to gently clarify that it is not our usual process to ask customers to contact fitters directly, as all scheduling and coordination is handled by our team. We understand how frustrating it can be if something didn’t feel right from your perspective, and we’re sorry if there was any confusion at the time. As we weren’t made aware of any concerns when the work was completed, we unfortunately didn’t have the opportunity to look into this for you sooner. We’d be more than happy to discuss this further and better understand your experience if you’d like to get in touch with us directly.

DKI Team

Rated 5 out of 5 stars

Great service from Katherina

13 April 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi there

Thank you so much for taking the time to share your review. We are so happy Katharina was able to help you in store.

DKI Team

Rated 5 out of 5 stars

Niamh was very helpful and we t through…

Niamh was very helpful and went through all the details so I fully understood of what was going to happen.

13 April 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi there

Thank you very much for taking the time to leave your review. We will be sure to share on your kind words with Niamh.

DKI Team

Rated 5 out of 5 stars

I dealt with Ananda

I dealt with Ananda, in Des Kelly's Coolock , very helpful and went the extra mile to get what I wanted

13 April 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Desmond

Thank you for your lovely review for Amanda. We really appreciate you taking the time to share this.

DKI Team

Rated 5 out of 5 stars

I had a great experience at Coolock Des…

I had a great experience at Coolock Des Kelly. Ciaran took care of us. He was very professional, attentive and patient with our questions and requests. He helped us pick the carpet we wanted and we are very happy with the service.

13 April 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Mali

Thank you so much for this lovely review. We really appreciate you choosing us for your new carpets and that Ciaran was able to help you with your selection.

DKI Team

Rated 5 out of 5 stars

Very professional assistant- get the necessary knowledge about the whole procedures ,in a very kind and understandable manner explained me all the necessities

Very professional assistant- get the necessary knowledge about the whole procedures ,in a very kind and understandable manner explained me all the necessities around the subject. Smiley ,approachable and well behaved shop assistant- made my visit successfully accomplished)) thank you Luca. That was a pleasure to cooperate with you.

13 April 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi Bozena

Thank you so much for this wonderful review. We really appreciate you taking the time to share this feedback. We are thrilled to see Luca was able to assist you in store.

DKI Team

Rated 5 out of 5 stars

Great Service

Popped into the Coolock store to purchase a mattress. Katharina was extremely welcoming and very helpful. My mattress was ordered, paid for and delivery arranged without any fuss. I would definitely recommend this lovely, well laid out store.

11 April 2026
Unprompted review
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Reply from Des Kelly Interiors

Hi LC

Thank you for taking the time to share your review. We are truly grateful you chose us for your new mattress and look forward to completing your delivery. We really appreciate you taking the time to share your feedback.

DKI Team

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