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Diamond Furniture Reviews 

1,502
•
TrustScore 4.5 out of 5

4.7

Furniture Store
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Review summary

Created with AI, based on recent reviews

Considering 251 reviews, reviewers overwhelmingly had a great experience with this company, often mentioning the wonderful showroom environment and gorgeous products. Customers frequently praise the exceptionally knowledgeable and friendly staff for offering helpful advice without putting any pressure on buyers. Consumers are also delighted with the superior quality and wide selection of furniture available for their homes. However, some reviewers were not happy with extended delivery delays and a complete lack of proactive communication from the team. A few other people also felt that post-purchase customer support was frustratingly unhelpful and slow when trying to resolve problems. Furthermore, a small group of consumers expressed disappointment over damaged items and below-standard quality upon finally receiving their orders.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, noting that employees are exceptionally helpful,... See more

Product

Customers consistently report positive experiences with product quality, highlighting gorgeous items and... See more

Service

Clients share positive opinions on service, highlighting helpful and efficient assistance from knowledgeable... See more

Customer service

Consumers find customer service to be positive, highlighting professional, responsive, and helpful support... See more

Delivery service

Users describe ambiguous interactions with delivery service, reflecting a wide split in consumer experiences.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very pleased with our experience at Diamond Furniture Dublin. Dylan was very helpful and efficient and spent time with us giving us advice and showed us lots of options for our Orbit Customised Counte... See more

Rated 5 out of 5 stars

Wonderful experience in Diamond furniture. All of my many questions answered accurately and patiently. there is a wide selection of superior quality furniture and other interior items, beautiful mirro... See more

Rated 5 out of 5 stars

It was a very pleasant environment and nobody pushed us into making a decision. The atmosphere was warm and welcoming. Mike was extremely helpful towards us and gave us time and space to make up our... See more

Rated 5 out of 5 stars

Ordered a sofa today, beautiful quality. The lady we dealt with today and the young man yesterday were so helpful with all our queries. Looking forward to receiving the sofa, its a few months wait but... See more

Company details

  1. Furniture Store

Written by the company

100% Irish owned, making your home everything it can be! Experts in handmade, customised furniture. Located on the Longmile Road, Dublin 12. Retail excellence Home Interiors Store of the year 2021

DIAMOND FURNITURE

Written by the company

Custom Collection
Bring your own style to life with our inspirational range of Custom Furniture. Choose your perfect piece and customise your look with our extensive selection of finishes, colours and sizes. With so many options to choose from you're sure to source beautiful pieces unique to you and your home.
Will and Co
Will and Co is our EXCLUSIVE signature collection of beautiful beds, dining tables, chairs and sofas. Designed by William Diamond with passion and purpose, to the highest standards, just for you.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(1,502)

243 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Showroom Amazing

We were greeted by very helpful staff and offered coffee which we really enjoyed. We ended up buying a table and bedroom lockers. Well worth the journey from Limerick.

25 April 2026
Unprompted review
Rated 5 out of 5 stars

The best furniture in Ireland

“Great experience overall. The product was exactly as described and arrived quickly. The staff were very friendly, helpful, and professional throughout. You can tell they really care about customer service. Highly recommend!”

27 April 2026
Rated 5 out of 5 stars

Thank you

Thank you - Derbhile has been so helpful and patient getting all the detail right. Nothing was too much trouble - a very professional experience

29 April 2026
Rated 5 out of 5 stars

I had a wonderful experience at Diamond…

I had a wonderful experience at Diamond Furniture, Dearbhaile was absolutely amazing as usual.

Thanking her for her expertise and advice whilst choosing our furniture.

She is an absolute pleasure to deal with and invaluable to your company.

Regards

Vivienne

13 April 2026
Rated 5 out of 5 stars

We had a great experience shopping in…

We had a great experience shopping in store at diamond furniture. Dylan and all the colleagues were most helpful. They were patient and gave us lots of good advice. Looking forward to our delivery and will most certainly shop here again in the future.
Claire and Philip.

7 April 2026
Rated 5 out of 5 stars

My experience in the diamond furniture…

My experience in the diamond furniture was excellent I went in to purchase a small recliner but wanted it covered in a different material the sales assistant Mike Higgins went through all the different colours and material that would suit my needs and was very patient with me while I made up my mind
I would highly recommend given this store a visit if you are looking for a sofa or beds

28 March 2026

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