Diamond Furniture Reviews 

1,503
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 255 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, friendly, and knowledgeable, making the shopping process very pleasant without any sales pressure. Shoppers also deeply appreciate the gorgeous, superior quality furniture and the beautiful layout of the well-designed showrooms. Conversely, a small portion of people felt that delivery times were significantly delayed, leaving buyers frustrated by a lack of proactive communication and empty promises regarding arrival dates. Some reviewers were not happy with extended waiting periods, poor customer support responses, and receiving products that failed to meet their initial expectations.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, describing them as extremely polite, helpful, and... See more

Product

Users describe positive interactions with product, highlighting the gorgeous designs and high quality of the... See more

Service

Reviewers mention positive feedback about service, highlighting polite, attentive, and efficient staff in the... See more

Customer service

Clients share positive opinions on customer service, highlighting professional, helpful, and efficient... See more

Delivery service

Consumers find delivery service to be positive, highlighting fast, timely arrivals and polite staff. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Loved the shop too many fabulous pieces, and Dylan was so helpful and very knowledgeable and friendly. All staff were very attentive and a lovely cup of complimentary tea/coffee while there. Great ex... See more

Rated 5 out of 5 stars

It was a very pleasant environment and nobody pushed us into making a decision. The atmosphere was warm and welcoming. Mike was extremely helpful towards us and gave us time and space to make up our... See more

Rated 5 out of 5 stars

Wonderful experience in Diamond furniture. All of my many questions answered accurately and patiently. there is a wide selection of superior quality furniture and other interior items, beautiful mirro... See more

Rated 5 out of 5 stars

Ordered a sofa today, beautiful quality. The lady we dealt with today and the young man yesterday were so helpful with all our queries. Looking forward to receiving the sofa, its a few months wait but... See more


Company details

  1. Furniture Store

Written by the company

100% Irish owned, making your home everything it can be! Experts in handmade, customised furniture. Located on the Longmile Road, Dublin 12. Retail excellence Home Interiors Store of the year 2021

DIAMOND FURNITURE

Written by the company

Custom Collection
Bring your own style to life with our inspirational range of Custom Furniture. Choose your perfect piece and customise your look with our extensive selection of finishes, colours and sizes. With so many options to choose from you're sure to source beautiful pieces unique to you and your home.
Will and Co
Will and Co is our EXCLUSIVE signature collection of beautiful beds, dining tables, chairs and sofas. Designed by William Diamond with passion and purpose, to the highest standards, just for you.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 92% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.7

All reviews

(1,503)

244 reviews in the last 12 months

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Rated 5 out of 5 stars

All the staff were very helpful and…

All the staff were very helpful and accommodating. Anita was especially fantastic.She took the time to go over every detail of the furniture we were considering, explaining the pros and cons of each piece. Her guidance made it so much easier for us to decide, and the entire purchase process was smooth and enjoyable!

30 November 2025
Rated 5 out of 5 stars

Diamond Service

We got professional top notch service from Diamond Furniture. Deirbhile, their Design & Sales Manager, was superb in every way. Her knowledge and advice while respecting our views made our choices seamless. Highly recommend.

28 November 2025
Rated 3 out of 5 stars

Delivery dates are way out

Delivery dates are way out. I ordered a piece on the 2nd November for pre Xmas delivery. Got a message to say, delivery would now be January 2026. I absolutely love their furniture but waiting two/three months is excessive. Last time I bought a couch, I waited 6 months. What a pity. I hope they sort these big problem

12 November 2025
Rated 1 out of 5 stars

Not good still waiting for my sofa …

Not good still waiting for my sofa since I paid in February 😡

22 July 2025
Diamond Furniture logo

Reply from Diamond Furniture

Hi Michael,

Firstly, we are so very sorry it’s taken so long to get this resolved for you. We note that your sofa did arrive back in July but unfortunately was ordered in 1 part and wouldn’t fit in your house. This was reordered straight away for you and the lead time advised for this was December. This is still on track, it will be into us next week and our team have updated you on this. We will prioritise your delivery as soon as it arrives to get this to you as quickly as possible.

Apologies again,

Diamond Furniture

Rated 5 out of 5 stars

great shopping experience…

We had a great shopping experience with Dylan in Diamond Living today. His customer service was second to none, he gave us all the time and advice we needed to help us finalise our choices, and was so professional. He was brilliant and such a pleasant member of your team!

10 November 2025
Rated 5 out of 5 stars

Keith

Keith helped us with the purchase of a dining table and chairs today for our new house and made it very easy to go through with it. Organised a delivery date that suits us. Giving us a lend of some chairs while we await the ones we purchased to come into stock in January so we'll be able sit down for Christmas dinner. Great service and we're very happy with the purchase.

9 November 2025

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