Diadora Reviews 

613
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often highlighting the excellent craftsmanship and comfortable fit of the shoes. Many people also appreciate the efficient delivery service, with items arriving promptly and well-packaged. The website is frequently mentioned for its ease of use and clear display of products, making the purchasing process straightforward. However, some customers also noted issues with delivery times, experiencing delays beyond the advertised 3-5 days and a lack of communication regarding shipping status. A few other people also felt that the delivery charges were excessive, and there were instances of incorrect items being sent or products arriving damaged.

What people talk about most

Product

Customers generally express high satisfaction with the product quality, often describing items as... See more

Quality

Customers consistently note positive experiences with quality, praising products as high-quality, beautifully... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast and punctual... See more

Website

Consumers find the website to be positive, with many noting that ordering is extremely easy and products are... See more

Service

Clients share positive opinions on service, with many reviewers consistently praising the outstanding and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The purchase experience and delivery were excellent. I was informed of each step of the process, and the delivery was prompt. The shoe I received was amazing in every way with the exception of the arc... See more

Rated 5 out of 5 stars

Im very satisfied with the quality of the shoes I ordered. The shipping took a while about 10 days or so. Although I'm pretty impatient. I liked all the update that were given for shipping. Lastly the... See more

Rated 5 out of 5 stars

Don't let the 'lower-tier' label fool you; these are stylish and built to last. I loved the look and feel so much that I grabbed three different colorways.

Rated 5 out of 5 stars

I purchased two shoes and been wearing them for 3 months now. With all honesty, the best tennis/pickleball shoes I’ve ever had. No regret purchasing them and already planning to get more.


Company details

  1. Sportwear Manufacturer

Written by the company

Discover the Diadora Online Shop: you can find Shoes, Clothing and Accessories for sport and leisure time. Do not miss Heritage and Sportswear collections.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

613 reviews

5-star
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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.3

All reviews

(613)

145 reviews in the last 12 months

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Rated 4 out of 5 stars

Good but…

The shoes were too big so Inhad to return them. Very good build quality except from squiking insole due to recycled materials

19 January 2024
Unprompted review
Rated 1 out of 5 stars

Owner is a d bag.

Owner is a d bag.
I'll never support them...
He uses what he thinks is his powers to boycott a sportman who does not share his crappy opinions...

18 January 2024
Unprompted review
Rated 5 out of 5 stars

I left an item in my checkout basket…

I left an item in my checkout basket and Diadora sent me a discount code to encourage me to turn it into a purchase. I was grateful but had my eye on a different pair of trainers by that point. I emailed customer service explaining this asking for the discount code to be transferred to the newly wished for pair which they honoured for me. I bought the trainers and love them! Thank you customer service at Diadora!

11 January 2024
Unprompted review
Rated 1 out of 5 stars

The Worst Customer Service I Have Ever Received

I purchased trainers in the summer, which I really liked. They were comfortable and stylish, and I did not want to part with them.

4-5 months later the inner heel had worn down. Then the plastic behind that broke, causing two painful plastic shards, that cut into my heel whenever I wore them.

I reached out to customer service to see if they do a repair or replacement service. After some initial back and forth they suggested a refund. I was really impressed with the manner in which they approached this.

After the package had arrived at their warehouse, I was instructed it would be refunded in 15 days, via an email notification.

After 15 days I reached out, they assured me it was being processed. After 25ish days I reached out, they told me they were looking in the warehouse. I chased again when it was approaching 40 days.

Today I received a reply, telling me the item does not match what I had purchased. What followed was image attachments of:
- A Top down view of an unopened box with my shipping label
- A Side angle of a pair of trainers I have never seen, let alone owned in my life.
- A Picture of a shoe box with a scanning code and product details.

Now after 40 days of waiting, 4/5 times of chasing (in which the critique had become stronger in each passing email), it doesn't seem odd to me that they would send this.

What I find most funny is the following:
- The shoe box my trainers arrived in, was thrown away shortly after I purchased the item (over 6 months ago)
- I am a size 7, whereas this box clearly states 9.5
- The shoebox has barcodes and product codes on it, a quick scan/search of that would tell them who that product belonged to.

But I digress.

To add insult to injury, I've just noticed they weren't even going to refund me the full amount.

I will explore every avenue until I receive a full refund.

For anyone interested in purchasing their products I would recommend the following Italian sports brands:
- Fila
- Kappa
- Lotto
...and that is where my google search ends.

9 January 2024
Unprompted review
Diadora logo

Reply from Diadora

Dear Jamie,

thank you for sharing your feedback. We apologize for any inconvenience you may have experienced.

As per our recent email communication, we have received in the warehouse a different item from what we were expecting from your return and our dedicated team is currently investigating the matter.

However, to demonstrate our commitment to customer satisfaction and provide a timely resolution, we have initiated a full refund of the amount paid for your order. For more detailed information and to address any further questions or concerns you may have, our customer service team will reach out to you directly.

We appreciate your cooperation and understanding and look forward to seeing you again in our online store.

Best regards,

Rated 5 out of 5 stars

The shoes fit like a glove

The shoes fit like a glove, I have been faithfull to Diadora for my whole football career as well as my sons. The soccer shoes immediately accomodate to the shape of your feet. The only thing I did not like was that I have received an e-mail with a 20% discount which should have been Applied at the checkout, but IT wasnt, so I paid the full price.

14 November 2023
Unprompted review
Rated 4 out of 5 stars

The company is making great products

The company is making great products. However, there needs to be more explanation of the differences between the tennis shoes. Why pick one over the other? But i would definitely consider buying another pair of tennis shoes from Diadora.

12 October 2023
Unprompted review
Rated 2 out of 5 stars

£20 for delivery? Really???

Tried to take advantage of sale, plus extra 30% off. Cost of delivery £20????? There goes the saving.

14 October 2023
Unprompted review
Diadora logo

Reply from Diadora

Dear Andrew,

we appreciate your feedback regarding our delivery costs. We sincerely apologize for any inconvenience this may have caused.

We'd like to clarify that the delivery fee depends on several factors, such as the destination, the service provided by the courier, and the order total. We do strive to keep our shipping fees as low as possible while ensuring that your package is delivered safely and on time. Please note that we do offer free shipping on orders to the UK over £99, making your shopping experience even more convenient.

We are continuously working to enhance our shipping options and ensure that they align with our customer's expectations. Thank you for taking the time to bring this matter to our attention.

If you have any further questions or concerns, please feel free to reach out to our customer support team.

We hope to have the opportunity to serve you again in the future.

Warm regards,

Rated 5 out of 5 stars

Top quality sneakers

Top quality sneakers. The fit is solid. Best I've ever experienced. Hence i bought a 2nd pair, to ensure having the same sneakers, once the old ones are worn out.

27 September 2023
Unprompted review
Rated 4 out of 5 stars

Very well built ecommerce.

Very well built ecommerce.

Just a note of correction, when you ask for the cell phone number you should only be able to enter the nine digits, since you already have the mobile prefix.
I'm talking about the case in Portugal, I don't know what it's like in other countries.

Grazie. 🤌🏼

Diogo Graça

14 September 2023
Unprompted review
Rated 1 out of 5 stars

Bad experience

Very happy with the product, but very unhappy with the purchase experience. I live in Norway, and VAT was said to be included in checkout. But when I recieved the package, I had to pay VAT in Norwegian customs because the package was labeled as if VAT eas not paid for. When complaining about it, Diadora customer service denies responsability saying that what i paid to norwegian customs was not VAT in one hand, and that VAT was not included in checkout when proven wrong in another. Very unprofessional.

31 August 2023
Unprompted review
Diadora logo

Reply from Diadora

Dear Espen,

We appreciate your feedback and apologize for any inconvenience you may have experienced.

We'd like to clarify that the VAT for some countries outside the EU is collected by the destination country and is not charged at the time of purchase. Additionally, parcels may be subject to customs duties depending on the destination country legislation.

However, our dedicated customer service team will be in touch with you shortly to provide further details and address any concerns you may have.

Thank you for bringing this to our attention, and we look forward to assisting you further.

Best regards,

Rated 5 out of 5 stars

Love the shoes

Love the shoes. You got them to me very quickly. The aging is not obnoxious. I really loved the colorway and hoped the artificial aging wouldn't be too heavy and it really wasn't.

22 July 2023
Unprompted review
Rated 1 out of 5 stars

Delivery taking forever to reach me

Delivery taking forever to reach me. I haven't received my worder yet!
Appalling customer service!

21 July 2023
Unprompted review
Diadora logo

Reply from Diadora

Dear Petrit,

we apologize for the delay in delivering your order and any inconvenience caused.

Our courier attempted delivery at the provided address, but unfortunately, they couldn't find you. However, we are actively working to complete the delivery as soon as possible.

To offer more detailed information about your shipment, we will be reaching out to you via email shortly.

Once again, we apologize for any frustration this has caused and appreciate your understanding.

Best regards,

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