The purchase experience and delivery were excellent. I was informed of each step of the process, and the delivery was prompt. The shoe I received was amazing in every way with the exception of the arc... See more
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Discover the Diadora Online Shop: you can find Shoes, Clothing and Accessories for sport and leisure time. Do not miss Heritage and Sportswear collections.
Contact info
Via Montello, 80, 31031, Caerano di San Marco, Italy
- +39 0423 19 45 343
- infodiadora@diadora.com
- www.diadora.com
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Good but…
The shoes were too big so Inhad to return them. Very good build quality except from squiking insole due to recycled materials
Totally satisfied
The shoes are great, comfortable, fit excellent. The combination of grey and black is amazing. Very recommended !!!
Owner is a d bag.
Owner is a d bag.
I'll never support them...
He uses what he thinks is his powers to boycott a sportman who does not share his crappy opinions...
I left an item in my checkout basket…
I left an item in my checkout basket and Diadora sent me a discount code to encourage me to turn it into a purchase. I was grateful but had my eye on a different pair of trainers by that point. I emailed customer service explaining this asking for the discount code to be transferred to the newly wished for pair which they honoured for me. I bought the trainers and love them! Thank you customer service at Diadora!
I enjoy most of the Italian product since 90'
I enjoy most of the Italian product design since 90. The quality always make me satisfied. This is one of the most enjoyable brand I own. Thank you for keep the tradition.
The Worst Customer Service I Have Ever Received
I purchased trainers in the summer, which I really liked. They were comfortable and stylish, and I did not want to part with them.
4-5 months later the inner heel had worn down. Then the plastic behind that broke, causing two painful plastic shards, that cut into my heel whenever I wore them.
I reached out to customer service to see if they do a repair or replacement service. After some initial back and forth they suggested a refund. I was really impressed with the manner in which they approached this.
After the package had arrived at their warehouse, I was instructed it would be refunded in 15 days, via an email notification.
After 15 days I reached out, they assured me it was being processed. After 25ish days I reached out, they told me they were looking in the warehouse. I chased again when it was approaching 40 days.
Today I received a reply, telling me the item does not match what I had purchased. What followed was image attachments of:
- A Top down view of an unopened box with my shipping label
- A Side angle of a pair of trainers I have never seen, let alone owned in my life.
- A Picture of a shoe box with a scanning code and product details.
Now after 40 days of waiting, 4/5 times of chasing (in which the critique had become stronger in each passing email), it doesn't seem odd to me that they would send this.
What I find most funny is the following:
- The shoe box my trainers arrived in, was thrown away shortly after I purchased the item (over 6 months ago)
- I am a size 7, whereas this box clearly states 9.5
- The shoebox has barcodes and product codes on it, a quick scan/search of that would tell them who that product belonged to.
But I digress.
To add insult to injury, I've just noticed they weren't even going to refund me the full amount.
I will explore every avenue until I receive a full refund.
For anyone interested in purchasing their products I would recommend the following Italian sports brands:
- Fila
- Kappa
- Lotto
...and that is where my google search ends.

Reply from Diadora
First Diadora trainers for 40 years!
I haven't owned a pair of Diadora trainers since the 80s. The quality is just as good now, as it was back then, great trainers and a great brand, with excellent styling.
Very lightweight and comfortable.
Excellent service as promised
The shoes fit like a glove
The shoes fit like a glove, I have been faithfull to Diadora for my whole football career as well as my sons. The soccer shoes immediately accomodate to the shape of your feet. The only thing I did not like was that I have received an e-mail with a 20% discount which should have been Applied at the checkout, but IT wasnt, so I paid the full price.
The company is making great products
The company is making great products. However, there needs to be more explanation of the differences between the tennis shoes. Why pick one over the other? But i would definitely consider buying another pair of tennis shoes from Diadora.
The shoes were as advertised the…
The shoes were as advertised the website was easy to use an my order made it to my house in a timely manner
£20 for delivery? Really???
Tried to take advantage of sale, plus extra 30% off. Cost of delivery £20????? There goes the saving.

Reply from Diadora
Top quality sneakers
Top quality sneakers. The fit is solid. Best I've ever experienced. Hence i bought a 2nd pair, to ensure having the same sneakers, once the old ones are worn out.
Very well built ecommerce.
Very well built ecommerce.
Just a note of correction, when you ask for the cell phone number you should only be able to enter the nine digits, since you already have the mobile prefix.
I'm talking about the case in Portugal, I don't know what it's like in other countries.
Grazie. 🤌🏼
Diogo Graça
Bad experience
Very happy with the product, but very unhappy with the purchase experience. I live in Norway, and VAT was said to be included in checkout. But when I recieved the package, I had to pay VAT in Norwegian customs because the package was labeled as if VAT eas not paid for. When complaining about it, Diadora customer service denies responsability saying that what i paid to norwegian customs was not VAT in one hand, and that VAT was not included in checkout when proven wrong in another. Very unprofessional.

Reply from Diadora
Love the shoes
Love the shoes. You got them to me very quickly. The aging is not obnoxious. I really loved the colorway and hoped the artificial aging wouldn't be too heavy and it really wasn't.
Great products with reasonable prices
I purchased V7000 and have been using it for almost tow weeks. Its so comfortable and light. It remains me about sketchers, but this one looks more fashionable and amazing.
Delivery taking forever to reach me
Delivery taking forever to reach me. I haven't received my worder yet!
Appalling customer service!

Reply from Diadora
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