Diadora Reviews 

613
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 48 reviews, reviewers had a great experience with this company. Customers consistently praise the high quality of the products, often highlighting the durability and comfortable fit of the shoes. Many people appreciate the stylish designs and the overall excellent craftsmanship. The delivery service is frequently mentioned as fast and efficient, with many reviewers receiving their orders promptly and well-packaged. The website is also noted for its ease of use and clear display of products, contributing to a smooth purchasing process. However, some customers experienced significant delays in shipping and a lack of communication regarding order status and tracking information. A few people also reported receiving damaged products or items with defects, and some were dissatisfied with the return process or delivery charges.

What people talk about most

Product

Clients share positive opinions on product quality, with many reviewers loving the shoes and finding them... See more

Quality

Customers consistently note positive experiences with quality, often describing products as high-quality,... See more

Delivery service

People report positive experiences with delivery service, often highlighting fast shipping and prompt... See more

Website

Consumers find the website to be positive, with many praising the ease of ordering and clear product... See more

Service

Users describe positive interactions with service, with many customers praising the outstanding and fantastic... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The shoes were great but there was zero communication about expected shipping date, or when the item had shipped and no tracking information offered.

Rated 5 out of 5 stars

The purchase experience and delivery were excellent. I was informed of each step of the process, and the delivery was prompt. The shoe I received was amazing in every way with the exception of the arc... See more

Rated 5 out of 5 stars

Im very satisfied with the quality of the shoes I ordered. The shipping took a while about 10 days or so. Although I'm pretty impatient. I liked all the update that were given for shipping. Lastly the... See more

Rated 5 out of 5 stars

Don't let the 'lower-tier' label fool you; these are stylish and built to last. I loved the look and feel so much that I grabbed three different colorways.


Company details

  1. Sportwear Manufacturer

Written by the company

Discover the Diadora Online Shop: you can find Shoes, Clothing and Accessories for sport and leisure time. Do not miss Heritage and Sportswear collections.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

613 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.3

All reviews

(613)

145 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

Not a user friendly company trying to…

Not a user friendly company trying to do a return not easy customer service didn’t help
Website not correct great shoe company needs
To fix some issues not a happy customer

3 April 2024
Unprompted review
Diadora logo

Reply from Diadora

Dear Greg,

thank you for taking the time to leave a review. We apologize for any inconvenience you've experienced.

Regarding your recent order, we regret to inform you that we couldn't cancel it, as the parcels had already been shipped.

At the moment, we haven't received any email regarding a return from you. However, our customer service team will promptly reach out to provide you with the necessary assistance for the return process.

Thank you for your understanding and patience.

Best regards,

Rated 5 out of 5 stars

Great Experience

The electronic ordering process was easy and user friendly. I have been a customer for some time and find the product quality and shipment to be excellent.
The only change I would recommend is if you could provide your customers an exchange program versus return and then repurchase.

8 April 2024
Unprompted review
Rated 5 out of 5 stars

Our son loves them and all of his…

Our son loves them and all of his Diadora shoes/cleats!! He has VERY wide, flat, feet and this is the only brand that accommodates his foot width. He says they are comfortable and stylish. So pleased with our purchase!!

24 March 2024
Unprompted review
Rated 3 out of 5 stars

Not the best experience

If I had to base my opinion of your company on this experience, I would never order from your company again.
However, because I can buy your shoes other places, I will more than likely continue to buy your shoes.
I would think the same style of shoe, from the same company would have the same sizes. However the blue pair that I just received seem to be a half size bigger and loose on my feet compared to the white ones I got from the same group of shoes.
Last thing is that when Free shipping and overnight or 2 day shipping is common place, when you charged $20. shipping I expected it to be here quickly. Instead it took 10 days for my shoes to arrive.

19 March 2024
Unprompted review
Diadora logo

Reply from Diadora

Dear Tim,

thank you for taking the time to share your feedback with us. We apologize for any inconvenience you experienced.

In general, our items are designed to fit true to size with a Standard wide fit. However, it's important to note that there may be slight variations in fit between different models and collections. Your feedback helps us continually improve and ensure consistency in our sizing.

In terms of delivery, we confirm that your order was delivered as scheduled. However, our customer service team will reach out to you directly to provide further information and offer assistance with any inquiries you may have.

Once again, thank you for your review and for bringing these matters to our attention. We look forward to serving you again in the future.

Best regards,

Rated 5 out of 5 stars

Very Comfortable, Well Made

I just bought 2 pairs of Equipe Sestriere XT, Unfortunately they only had 2 pair in my size. They were different color so I bought both. I would have duplicated the order and bought 4 pair. They are very comfortable and well made. I had always bought New Balance but I like the way these are made. They seem more durable.

23 February 2024
Unprompted review
Rated 5 out of 5 stars

Customer Service 10/10

Diadora always takes care of their customers. My Original Atomos V7000 had a very unique and identical tear in both shoes which after the quality department examined they refunded my original purchase. I went on to buy the V7000 2nd Gen (So that i didn't have the same problem) and am excited to put them to the test!

1 February 2024
Unprompted review
Rated 5 out of 5 stars

Product arrived

Product arrived, just as described on the website, I played with the shoes, very comfortable and the studs are just the right size, makes it easy to play on turf too.

The only thing I didn't like was the shipping cost of $19 , that was too expensive.

16 February 2024
Unprompted review
Rated 1 out of 5 stars

So poor

So poor. Sizing charts states the inside leg measurement on the mens XL joggers was 86-87cm when in reality, it us closer to 78... I'm not sure you know what an inside leg measurement is. It stops at the ankle bone NOT the floor! Will be returned.

9 February 2024
Unprompted review
Diadora logo

Reply from Diadora

Dear Graeme,

Thank you for taking the time to leave a review, and we apologize that the item didn't fit as expected.

Please be aware that our size measurements are standardized to provide a general idea of the overall fit, and they may not be exact. To ensure your satisfaction, our customer service team will reach out to you shortly to provide further assistance and explore potential solutions.

We appreciate your feedback and your choice to shop with us.

Kind Regards,

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