While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 49 reviews, reviewers overwhelmingly had a great experience with this company. Many customers are highly satisfied with the products, frequently describing them as high-quality, stylish, and comfortable, with some even calling them masterpieces. The purchasing process on the website is often highlighted as easy, and the delivery service receives widespread praise for being fast and efficient, with customers appreciating the consistent updates provided. However, some people were dissatisfied with the delivery times, noting that shipping could take a while, especially for international orders, and that delivery charges were occasionally considered excessive. A few other people also felt that some products had quality issues, such as defects or impractical designs, and expressed concerns about the quality of zippers and large internal tags on garments.

What people talk about most

Product

Reviewers mention positive feedback about product, praising the high quality, comfort, and stylish design of... See more

Quality

Consumers find quality to be positive, with many reviewers describing products as high-quality, beautifully... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the speed and efficiency of the... See more

Service

Users describe positive interactions with service, with many reviewers highlighting outstanding service and... See more

Website

People report positive experiences with the website, finding it easy to order and products well displayed,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The purchase experience and delivery were excellent. I was informed of each step of the process, and the delivery was prompt. The shoe I received was amazing in every way with the exception of the arc... See more

Rated 5 out of 5 stars

Im very satisfied with the quality of the shoes I ordered. The shipping took a while about 10 days or so. Although I'm pretty impatient. I liked all the update that were given for shipping. Lastly the... See more

Rated 5 out of 5 stars

Don't let the 'lower-tier' label fool you; these are stylish and built to last. I loved the look and feel so much that I grabbed three different colorways.

Rated 5 out of 5 stars

I purchased two shoes and been wearing them for 3 months now. With all honesty, the best tennis/pickleball shoes I’ve ever had. No regret purchasing them and already planning to get more.


Company details

  1. Sportwear Manufacturer

Written by the company

Discover the Diadora Online Shop: you can find Shoes, Clothing and Accessories for sport and leisure time. Do not miss Heritage and Sportswear collections.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

599 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Happy customer here

Fast delivery, had ordered one size too big, was handled quickly and without a problem. Now I know which size I exactly need, I'll order all my Diadora sneakers from the site

2 July 2025
Unprompted review
Rated 4 out of 5 stars

Diadora has a great selection and…

Diadora has a great selection and styles. The products "Made in Italy" usually have much better feeling materials and quality than those that are not. I just wish they would use better quality zippers like YKK, and not have such large tags inside all of the garments. The plastic zippers they use are bad, and I always have to cut the massive tags out and it is a nuisance.

28 June 2025
Unprompted review
Rated 1 out of 5 stars

Poor quality item, horrible returns experience

No idea what the question asks as I cannot speak Italian, but the reason for the low score is:

1. The item (shorts) are completely see-through making them impractical to wear unless I want to show off my underwear to everyone

2. The return process is horrible, no information provided what to do with the parcel, had to phone customer services to find out, why is this info not provided during the return process?

1 July 2025
Unprompted review
Rated 1 out of 5 stars

DiaRUDEa

issue wasn’t that the shoes arrived damaged and that can happen. The real problem was the poor customer service and the frustrating process that followed. When I contacted customer service, I was met with rudeness and very little helpful information. Attempting to resolve the issue through the website was equally unproductive and unnecessarily time-consuming. I was instructed to place a new order, which I did, only to have it canceled a week later without any explanation. When I followed up again, I was told the sneakers were out of stock, despite them still appearing available. Once again, the customer service response was dismissive and unprofessional, essentially telling me that it wasn’t their problem. I like the sneakers and the brand, but after this experience, I will be looking elsewhere in the future. I expect to be treated with basic respect as a paying customer, not as an inconvenience simply for trying to make a purchase.

5 June 2025
Unprompted review
Rated 2 out of 5 stars

BEWARE OF DUTY TAX

I HAVE THIS SHOES BEFORE, they are Excellent, but my overall expiration shopping 🛒 🛍️ directly from the page, was awful. I try to take advantage of 1st buy discount, instead was a nightmare. $80 bucks on shipping. On top of a Duty TAX of $100 bucks. And the discount was just 17$… This complete disaster made me feel bad for the finish product. Especially after I look at eBay and find the exact same product for $150 bucks less. Awful

20 May 2025
Unprompted review
Rated 5 out of 5 stars

Very good service department

The heel counter of my 1 year old mercury sneakers was cracked. I complained and had to sent photos. I must say a very good follow up from the Diadora Service Department. They refunded the sneakers quickly. Nowadays you do not see this good service very often. Very happy with their service department.

14 May 2025
Unprompted review
Rated 1 out of 5 stars

The shoe nucleus 2 I purchased has a…

The shoe nucleus 2 I purchased has a seam on the inside across the pinky toe. It rubs so much that the shoe is too painful to wear. The toe box is extremely narrow and tight and the heel is too wide so my foot slip out when I walk. I’ve tried to contact customer service and they have stopped replying. I do not recommend ordering directly from them again. Poor customer service.

2 April 2025
Unprompted review
Rated 5 out of 5 stars

I love Diadora's shoes and their service

I love Diadora’s shoes, but this was my first time ordering directly from the company. I'm really into classic sneakers—basketball and tennis styles—so the Heritage collection is right up my alley. I especially love the Winner model! I actually ordered six pairs in one go—it was during a sale, and I don’t mind having my own little stock of Diadora sneakers! :)
The website works smoothly, the ordering process was flawless, and delivery arrived within a few days, just as promised.

8 April 2025
Unprompted review
Rated 5 out of 5 stars

Super Easy Navigation

easy navigation, easy to locate items, consistent UI across site and time(totally sucks when the site changes every visit). Checkout experience is quick, easy and accurate with all of the payment options needed.

12 March 2025
Unprompted review
Rated 1 out of 5 stars

My shoes have not shown up and I do not…

My shoes have not shown up and I do not have tracking information.

3 March 2025
Unprompted review
Diadora logo

Reply from Diadora

Dear Jared,
We sincerely apologize for any inconvenience caused.
Our Customer Service team will contact you shortly, in order to provide you with further more detailed information.

Best regards,

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look