DHL Reviews 

Worst delivery company. Nobody is answering to the email or claims. Even after o week and 3 emails, no answer. I dont now where is my package and was expensive, ceramic hab.
Their tracking platform is a bullshit, not user friendly, not working properly.
They font have phone number. Maybe because they have a lot claims and dont care.
If i could give 0 stars.
I hope i never have to receive something with them.

It's a complete rip-off... they send you a message saying it's out for delivery, which never arrives at the delivery point, and to make matters worse, they say they came by and nobody was there... it's a lie and a lousy service

My problem is the same as many others here. I paid 25 Euros to have an order shipped to my house (the order was sent in 4 separate shipments). The DHL driver lied about me not being home, didn't even try to deliver the packages, and sent them to 3 different pickup points around town. This happened for all 4 packages. Of course, the biggest and heaviest one was delivered to the pickup point that's completely on the other side of town.

I'm strongly considering contacting the store I ordered from and telling them to have everything sent back and to give me a full refund. This isn't what I paid for. I don't have a car and I don't have the time to go chasing my packages all over town. DHL shouldn't be allowed to deliver a pizza, let alone a package.

My parcel JJD00026866034287738001 was supposed to come yesterday, but the driver never arrived. It says on the website that I was unavailable. I was at home all day. Same thing today - never show up, but I am unavailable again. Shame on you!

DHL must be the worst courier service ever in Spain. I have been waiting for the delivery of an item ordered through Amazon on 4th February. DHL have reported that delivery failed on two occasions. Nobody made any attempt to contact me and I was at home all day on both occasions. I don't beleive they even tried to deliver. I am still waiting. Maybe they kept the item for themselves! Disgraceful behaviour!

This has to be the worst courier in Spain. Incompetent and dishonest. Customer service is useless

To the attention of the DHL Claims Department,

I am writing to file a formal and final claim regarding the negligent handling of my shipment, which has resulted in a partial loss of items that remains unresolved to this day.

I would like to place on record the following critical points that aggravate this situation:

Breach of Deadlines: More than a month and a half has passed since the shipment date. This is an entirely excessive amount of time for an international transport service.

Failure to Locate: Despite multiple contact attempts, DHL's response has been non-existent or insufficient. The company claims to be unaware of the current whereabouts of the three missing parcels (which represent more than 50% of the original shipment's total weight).

High-Value Content: The three missing items contain high-value goods, including specialized technology (professional speakers and microphones, monitor stands, and high-capacity SSD hard drives), as well as branded personal luggage and clothing, with a total estimated value of €10k.

Lack of Compensation: As of the date of this letter, DHL has not only failed to recover my belongings but has also failed to process the payment of the corresponding penalty or the indemnity for loss and delay, as established in the transport contract conditions and current regulations.

I look forward to a response providing concrete solutions, rather than automated messages.

Sincerely,

DHL claimed that they attempted delivery (no phone call, no message); I work from home. I paid for the product to be delivered to my house not for me to spend an hour of my time to go their office and pick it up to play delivery man. Ridiculous.

Parcel not delivered. Arrived to Spain three days ago. Can not comunicate with the company. Horrible.

DHL claim we were 'not in' or the 'address was wrong' when they tried to deliver. I then had to drive 110km to/from the nearest DHL depot to collect the item. Based on Spanish fuel costs, tolls and vehicle use (as calculated by DGT) I have claimed a refund of €27.56

DHL takes our packages to a collection point 70km away for us to collect. The strategy is for them to claim that they have “attempted delivery” twice. Not only were we here on both occasions but we have a security camera to show that no delivery has been attempted. Contacted sender to request a refund. This has happened twice in 2026.

I ordered a Watercooling Part (260 Euro) for my pc from Germany. Sending as such went smooth but the delivery was a nightmare, My Landlord knocked my Door having my shipping in his hand, Box soaking wet, telling me it was in the front door of our Property in the middle of rainy weather, and after checking my Delivery receipt i saw the driver, misspelled my name and just placed a random signature on my behalf, contacting DHL Support, a lot of "lamentamos lo ocurrido" but no solution, just hoping i give up on it, didnt know its common now for the drivers to comit fraud...

Worst company I ever dealt with. They lost my package. Tried to call them multiple times, no one picks up the phone after 45 minutes on the line.

No other way of contacting them.

Terrible delivery in Barcelona. My "home delivery" did not find me home where I was the whole day. Now I have to spend 1.5 hours to pick up the package from a location that´s not managed by DHL and only open during working hours. It´s been 4 days since I wrote to them and so far no reply.

Like many delivery companies in Spain, DHL has been really disappointing. They keep sending my parcels to a pickup point miles away instead of delivering to my address. This happens almost every time a seller uses DHL. I genuinely don’t understand how this level of service is acceptable—there’s no accountability. Companies pay them to deliver, but the parcels aren’t actually being delivered!

Big face!
They called at 2 p.m. and hung up; they didn’t even come to my home.
The best part is that they sent an email at 2:10 p.m. saying the package was already waiting for me at the DHL point, which closes at 1:30 p.m.

Excellent, I’m very excited to send my first batch of parcels to India. I’ve been researching the cost Weights available, and destination delivery timeline.
I satisfied that DHL will be able to deliver to Children’s Orphanage that the parcels will be delivered to .
Thank you DHL for the best quotes and packaging information.

Although I have had problems previously with DHL, today I received my parcel on the correct date before midday. They followed the delivery instructions which helped me a lot. Thanks.

Since I moved to Spain a few years back I NEVER got a parcel delivered at home, not once, they have not tried once to deliver. I always got the message that I wasn't home.

Although my item arrived early, the delivery driver was rude and dropped my item ( a compact tumble dryer) through my doorway. When I asked him to be careful his reply was " it was heavy so I dropped it" 🤯