We have been to your Watford store a few times, every visit we were offered help and information but never followed around or made to feel uncomfortable. At other store (not DFS) we were almost stalke... See more
Company replied
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See what reviewers are saying
Today we met Edmond who unlike other shops simply said hello and allowed us time before we requested assistance. We hate having sales people hound you so our experience was relaxed and not... See more
Company replied
The service was excellent! We were helped by Ed who was fantastic; approachable, friendly, he listened to what we needed and really helped us pick the right furniture. He really valued us as people an... See more
Company replied
All in all a great experience at DFS Watford, my partner and I arrived at the site and had a look around for around 30 minutes, there was no pressure from any of the staff while we were looking. When... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Lower High Street, Unit B, WD17 2JZ, Watford, United Kingdom
- 0333 999 9806
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Review
The salesman was fine professional and helpful throughout the process on the day
Await further contacts removal clearance etc and updates on orders - sofas etc the carpet-rug delivered was left outside by the way yesterday!
19 May 2026
Reply from DFS Furniture - Watford
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Very good experience everything was…
Very good experience everything was explained clearly
26 May 2026
Reply from DFS Furniture - Watford
Hello Liz,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
George was excellent
George was excellent. Really friendly, very knowledgeable and made everything very simple for us to order exactly what we needed. Highly recommend going to see him!
25 May 2026
Reply from DFS Furniture - Watford
Hello Steve,
Thanks for your lovely feedback, we’re glad to hear George met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Very helpful & informative
23 May 2026
Reply from DFS Furniture - Watford
Hello Heather,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
Dfs experience
My wife and I went to buy a bed and the guy that served us couldn’t have been more helpful from start to finish explaining everything as he went along. First Class top-notch would highly recommend it well done People.
24 May 2026
Reply from DFS Furniture - Watford
Hello Mark,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
I went to DFS in Watford and had great…
I went to DFS in Watford and had great service whilst selecting my sofa. The sales lady (embarrassingly I forgot her name starting with N) was very informative and gave me confidence the sofa I ordered is modular and will fit in my house. 5 to 6 week delivery is great too and a factor in selecting DFS who make my sofa in the UK Finance option is a bonus when selecting a sofa. I would certainly recommend DFS.
23 May 2026
Reply from DFS Furniture - Watford
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Great service from Ed!
23 May 2026
Reply from DFS Furniture - Watford
Hello,
Thank you for your lovely review.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Watford
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
Amazing customer service from Moez
Sofa has only just been ordered, so can't comment on that yet. But incredible customer service from Moez, he really went above and beyond. Explained all the options clearly, the pros and cons, and he knew the range incredibly well. Also a very honest guy.
14 May 2026
Reply from DFS Furniture - Watford
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Staff were so friendly and helpful
Staff were so friendly and helpful. George explained everything I needed to know clearly and full.
Couldn't have asked for more.
Great experience
22 May 2026
Reply from DFS Furniture - Watford
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Great staff all round
Friendly team and great service. I’ve been in there to buy 3’ different sofas in under a year.
19 May 2026
Reply from DFS Furniture - Watford
Hello,
Thank you for sharing your great review with us.
Kind Regards,
Holly M
DFS Customer Support
Samir was Friendly and professional.It…
Samir was Friendly and professional.It was a pleasure dealing with him.I only ever buy sofas from DFS.Thanks Guys Kind Regards Adam.
18 May 2026
Reply from DFS Furniture - Watford
Good morning Adam,
Thanks for your lovely feedback, we’re glad to hear Samir met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Wonderful service, happy customers!
George greeted us with kind words, and a cheery sense of music. We had come in with intentions of a quality sofa, and left with a wonderful service on top of that! Answered all our queries, set our mind to focus on what we were looking for, and left us with a smile and a happy customer. Thanks for your your service George!
17 May 2026
Reply from DFS Furniture - Watford
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
Great customer service
17 May 2026
Reply from DFS Furniture - Watford
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
anessa
DFS Customer Support
The staff was very helpful and made me…
The staff was very helpful and made me understand the order clean . The customer service is safe
6 March 2026
Reply from DFS Furniture - Watford
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Watford
Good Morning,
Amazing review, thanks for sharing!
Kind Regards,
Jordan
DFS Customer Support
Very knowledgeable ales assistant with…
Very knowledgeable ales assistant with a ftiendly manner.
Promised delivery of sofas the following week andvthey arrived with very nice delivery men eho unpacked and fitted the cusiond and took all the wtapping away as promided.
9 May 2026
Reply from DFS Furniture - Watford
Good morning Susan,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Watford
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
HAPPY PURCHASE
George was my salesman.
He was very patient and took time to explain into details all offers on board.
He made me make the right choices and I’m very happy for my purchase.
I recommend Dfs to everyone looking for quality yet affordable sofas.
14 May 2026
Reply from DFS Furniture - Watford
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
I Had a lovely experience in D F S…
I Had a lovely experience in D F S Watford today I bought two different lovely new sofas from a really wonderful sales person George, he spent ages with me measuring up to make sure what I was purchasing was the correct measurements as I’m moving to a bungalow from a house.
14 May 2026
Reply from DFS Furniture - Watford
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
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