DFS Furniture - Watford Reviews 

3,799
TrustScore 5 out of 5

4.9

Lower High Street, Unit B, WD17 2JZ Watford, GB


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See what reviewers are saying

Rated 5 out of 5 stars

We have been to your Watford store a few times, every visit we were offered help and information but never followed around or made to feel uncomfortable. At other store (not DFS) we were almost stalke... See more

Company replied

Rated 5 out of 5 stars

Today we met Edmond who unlike other shops simply said hello and allowed us time before we requested assistance. We hate having sales people hound you so our experience was relaxed and not... See more

Company replied

Rated 5 out of 5 stars

The service was excellent! We were helped by Ed who was fantastic; approachable, friendly, he listened to what we needed and really helped us pick the right furniture. He really valued us as people an... See more

Company replied

Rated 5 out of 5 stars

All in all a great experience at DFS Watford, my partner and I arrived at the site and had a look around for around 30 minutes, there was no pressure from any of the staff while we were looking. When... See more

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Home Goods Store
  4. Living Room Furniture Store
  5. Sofa Store
  6. Upholstery Shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

  • Lower High Street, Unit B, WD17 2JZ, Watford, United Kingdom

  • 0333 999 9806

4.9

Excellent

TrustScore 5 out of 5

4K reviews

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4.9

All reviews

(3,799)

93,032 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service, everything explained well and extras offered that may be wanted. Friendly, cheerful and a pleasure to deal with

31 August 2026
DFS Furniture - Watford logo

Reply from DFS Furniture - Watford

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Good and efficient service

Good and efficient service, smooth processing of the sale.

30 August 2026
DFS Furniture - Watford logo

Reply from DFS Furniture - Watford

Good Morning,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Daniel was so helpful

Daniel was so helpful, spent time with us sorting everything out and was patient with all of our questions and was a lovely person to talk to. Thank you so much for your help Daniel!

27 August 2026
DFS Furniture - Watford logo

Reply from DFS Furniture - Watford

Hello,

Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Daniel was brillant he covered every…

Daniel was brillant he covered every angel helped us with everything 5 star thank you Daniel

29 August 2026
DFS Furniture - Watford logo

Reply from DFS Furniture - Watford

Hello,

Thank you for your positive feedback.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Great customer service

Great customer service, great enthusiasm from Mo
Lovely staff and nice atmosphere
Great sales pitch and very helpful guidance

29 August 2026
DFS Furniture - Watford logo

Reply from DFS Furniture - Watford

Good Morning,

Thank you for your feedback. We are happy to hear that you had a great experience placing your order with Mo.

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Excellent customer service!

The service was excellent! We were helped by Ed who was fantastic; approachable, friendly, he listened to what we needed and really helped us pick the right furniture. He really valued us as people and customers. We ordered our furniture and set up the finance very smoothly and everything was explained clearly.

27 August 2026
DFS Furniture - Watford logo

Reply from DFS Furniture - Watford

Hello,

Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Ed.

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service. Left to browse and take in all the lovely sofas that you offer. George was fantastic. Got all the information I need and very happy with my experience. 🙂

26 August 2026
DFS Furniture - Watford logo

Reply from DFS Furniture - Watford

Good Morning,

Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with George.

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

DFS Watford store

We have been to your Watford store a few times, every visit we were offered help and information but never followed around or made to feel uncomfortable. At other store (not DFS) we were almost stalked to the point of leaving. All questions were answered and explained, overall a really pleasant experience. Would highly recommend.

25 August 2026
DFS Furniture - Watford logo

Reply from DFS Furniture - Watford

Hello,

Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Great experience

All in all a great experience at DFS Watford, my partner and I arrived at the site and had a look around for around 30 minutes, there was no pressure from any of the staff while we were looking. When we were approached by a staff member he gave us all of the help and advice we needed. An overall pleasant experience. Well done DFS.

25 August 2026
DFS Furniture - Watford logo

Reply from DFS Furniture - Watford

Hello Martin,

Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

A pleasure with no pressure.

Today we met Edmond who unlike other shops simply said hello and allowed us time before we requested assistance.

We hate having sales people hound you so our experience was relaxed and not frustrating in any way.

His knowledge and friendly manner meant we could feel comfortable and confident in our choices with all options explained.

If every establishment had characters like Edmond we believe so many more purchases would be made as never were we put under pressure.

So thank you Edmond for your time support and patience and wish you the best in your career as we have no doubt your only way is up within the ranks.

Thank you so much our pleasure entirely .

24 August 2026
DFS Furniture - Watford logo

Reply from DFS Furniture - Watford

Hello,

Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Ed was so helpful

Ed was so helpful, and we got exactly the sofa we were looking for

23 August 2026
DFS Furniture - Watford logo

Reply from DFS Furniture - Watford

Hello,

Thank you for your positive feedback.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Very friendly staff member Sirhan at…

Very friendly staff member Sirhan at Watford branch helped us through the process and explained everything very clearly. Had asked us initially when we first in the shop and we said we were just looking. He left us alone and then we were ready, we approached him and he dealt with us very professionally and in a very friendly manner. We liked the fact that there was no hard sell from him the moment we walked in the shop and he left us to make our decision.

19 August 2026
DFS Furniture - Watford logo

Reply from DFS Furniture - Watford

Hello Mark,

Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Great salesman DelBoy

Great salesman DelBoy, made the experience seamless

18 August 2026
DFS Furniture - Watford logo

Reply from DFS Furniture - Watford

Hello Danielle,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Great customer service

Very pleased with the service I received. The salesman listened to what I wanted and showed me what I had found on line. He then let me browse the store and left me alone until I was ready. When I made a decision he took my order explained it all and let me decide what I wanted to do. I didnt get the sofa I went in for (but found one, that was to me, more comfortable). So glad I actually went into the store and took his advice to look around. Delivery note has come through for a weeks time so happy with turn around time as well.

17 August 2026
DFS Furniture - Watford logo

Reply from DFS Furniture - Watford

Hello Roger,

Thank you so much for taking your time to write us a 5* review. We are really happy to hear that you had a great experience in store and that you were able to choose the right furniture to suit you and your home!

Kind regards,

Lia
DFS Customer Support

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