We visited DFS store in Warrington to shop for new sofas. We were greeted nicely and was advised where the recliners were situated. We were left to browse at our leisure. Dan was on hand to answer ou... See more
Company replied
Location
Switch locationMersey Street, Riverside Retail Park,Vernon Street, WA1 2HG Warrington, GB
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See what reviewers are saying
My wife and I were attended to by Mike at the Warrington store, very knowledgeable chap who didn't pressure us into anything and let us walk around the store before approaching as we'd settled on a so... See more
Company replied
We’d like to say a huge thank you to Sam at the Warrington store for helping us choose the perfect sofa. From start to finish, he was friendly, knowledgeable, and went above and beyond to make the... See more
Company replied
Michael in the Warrington store was helpful, identifying the ranges that might suit my needs. Julia on the telephone was very helpful, explaining the various insurance options and delivery timescale... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Mersey Street, Riverside Retail Park,Vernon Street, WA1 2HG, Warrington, United Kingdom
- 0333 999 9778
4.9
Excellent
4K reviews
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Warm and friendly service
13 June 2026
Reply from DFS Furniture - Warrington
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Extremely helpful and knowledgeable…
Extremely helpful and knowledgeable staff. Very pleasant visit.
13 June 2026
Reply from DFS Furniture - Warrington
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
No pressure. Great staff.
Lots of choice, no pressure. Helpful staff, given the space to try out without being followed. Sales staff knowledgeable and helpful. Some upsell of products if you require it with information on what they provide, but no pressure to purchase. Manager confirmed the details and double checked requirements triple times to check everything was correct. Manufacture lead time was 11 weeks which was fine by me. No issues. They can't 'store' furniture so the date you agree (nearer the time) will be the date.
30 May 2026
Reply from DFS Furniture - Warrington
Good Morning,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind Regards,
Lorraine A
DFS Central Customer Support
We had the lovely Sam she was very…
We had the lovely Sam she was very informative and gave us as much information as possible very kind and polite
10 June 2026
Reply from DFS Furniture - Warrington
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Purchased exactly what I was looking…
Purchased exactly what I was looking for at the right price with good customer service
8 June 2026
Reply from DFS Furniture - Warrington
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Wonderful customer service
Wonderful customer service, made me feel at ease and described everything to me regarding the process from picking my furniture to the delivery.
9 June 2026
Reply from DFS Furniture - Warrington
Hello Wendy,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Very comfortable sales man excuse the…
Very comfortable sales man excuse the pun. Made it a easy job . And helpful
8 June 2026
Reply from DFS Furniture - Warrington
Hello Ryan,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
A massive thank you to Sam
A massive thank you to Sam. Sam was approachable, helpful and had amazing knowledge.
31 May 2026
Reply from DFS Furniture - Warrington
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Very friendly service.
Spoilt for choice with designs. Cath spoke to and advised us yesterday, without pestering us whilst looking. We returned today to choose our furniture. We spoke to Cath again who was very polite and friendly, explained everything and advised us accordingly.
7 June 2026
Reply from DFS Furniture - Warrington
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Very knowledgeable very polite
7 June 2026
Reply from DFS Furniture - Warrington
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
Kathy was just amazing with my autistic…
Kathy was just amazing with my autistic and ADHD grandson harry and he doesn't normally talk to people he's just met. She looked after us and our order of the sofa brilliantly she is a huge credit and asset to your company thank you so much for your help
7 June 2026
Reply from DFS Furniture - Warrington
Hello Paul,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Kathy.
Kind regards,
Lia
DFS Customer Support
Great experience in store and great customer service
Great experience in store. Served by Sam (I think) who was very helpful, very pleasant. I didn’t check my email confirmation until later and realised the order was incorrect. Popped back to the store and they have immediately amended the order and arranged a refund for the difference between the correct & incorrect item. All in all, very good experience and customer service.
6 June 2026
Reply from DFS Furniture - Warrington
Hello Kim,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Absolutely faultless
Absolutely faultless , table and chair ordered , the process was smooth and explained with no fuss
6 June 2026
Reply from DFS Furniture - Warrington
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
we called in at your warrington store
we called in at your warrington store, and i have to say, the store was really nice. the warm and friendly greeting we received was really nice, everyone was so helpful.
we would like to thank -sue- who sat with us, no rush
and told us every thing we needed to know, and no pressure excellent.
looking forward to delivery.
15 May 2026
Reply from DFS Furniture - Warrington
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Warrington
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Warrington
Hello Mrs Dilorenzo,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
I am very pleased with dfs they made it…
I am very pleased with dfs they made it nice and easy to just look around and to decide what I wood like and sorting out all the details
1 June 2026
Reply from DFS Furniture - Warrington
Hello Susan,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Warrington
Hi there, thank you for taking the time to leave a 5-star review. It's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
Transaction with quick
Transaction with quick, thorough and Cathy was extremely attentive and helpful
31 May 2026
Reply from DFS Furniture - Warrington
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Mike at DFS was very helpful
Mike at DFS was very helpful and explained everything professionally and so we could make our decision to purchase our new sofa with ease
31 May 2026
Reply from DFS Furniture - Warrington
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
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