Great experience in the store today! Duncan was so incredibly helpful and knowledgeable (as well as very patient!) Defo recommend anyone looking for help on a new sofa to head down and chat with the l... See more
Company replied
Location
Switch locationBrowns Bridge Road, Unit 2, The Willows Retail Park, TQ2 7TG Torquay, GB
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Darren in the Torquay Store was outstanding. He demonstrated the sofa and organised the everything with real professionalism. Store was spotless and all other staff we interacted with were polite and... See more
Company replied
Ordered my sofa today with manager Lilly who is fantastic and funny which topped the experience and helped making the choices easier - great employee for the business need more of her
Company replied
Alison was extremely helpful. Even though we had really decided on the sofa we liked, she suggestd that we still looked at all there was to view to confirm our choice. We only wanted the two seater so... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Browns Bridge Road, Unit 2, The Willows Retail Park, TQ2 7TG, Torquay, United Kingdom
- 0333 999 9848
4.9
Excellent
4K reviews
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very good staff is your greatest…
very good staff is your greatest attribute in your Torquay Store on all my visits.
6 July 2026
Reply from DFS Furniture - Torquay
Hello,
Thank you for sharing your kind review with us.
Kind regards
Holly M
DFS Customer Support
Excited about the new sofas
We were taken very good care by Lily. She explained how to look after our furniture to keep it in a good condition for a very long time. She also introduced us and recommended the 5-year care plan which we think is really good value. She was lovely and helpful along the whole sale process.
14 July 2026
Reply from DFS Furniture - Torquay
Hello Éva,
We are really grateful for your kind words and for sharing your experience in our store with Lily. Thank you very much and we look forward to seeing you again!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Torquay
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
In for a browse, out wirh a suite and 2 tables ordered
Came in today to look for a new suite. Wasnt feeling great as have a shoulder injury so wanted to come in look around and show partner some ideas i had seen and go home. Lily asked if we were ok and we wandered around tried lots of furniture. Then Lily appeared to ask if we needed help on anything, and we did. She was amazing. Not forceful just very friendly smiley and informative. She got us both a much needed coffee. We ended up leaving really happy having chosen a new suite and two tables. Great experience. Thanks Lily
12 July 2026
Reply from DFS Furniture - Torquay
Good Morning,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind Regards,
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - Torquay
Hello Joanna,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
Helpful staff who made the whole…
Helpful staff who made the whole process really straightforward. Would highly recommend!
5 July 2026
Reply from DFS Furniture - Torquay
Hello Ash,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Mike was extremely helpful and was able…
Mike was extremely helpful and was able to explain every question we ask. He was very charming and made us feel extremely at ease and did not try to push us into anything.
Also he never once try to rush us.
1 July 2026
Reply from DFS Furniture - Torquay
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Mike.
Kind Regards,
Jordan
DFS Customer Support
Very friendly staff
Very friendly staff. I was in the store for nearly 2 hours and no forced sale pitch. Once I decided what I wanted, they were very brilliant.
6 July 2026
Reply from DFS Furniture - Torquay
Good Afternoon,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Buying the furniture at DFS Torquay was…
Buying the furniture at DFS Torquay was a pleasant experience. Mike was very patient and friendly as we slowly made our choice of sofa and colour. He was helpful without being intrusive. Altogether a successful purchase. Thank you!
6 July 2026
Reply from DFS Furniture - Torquay
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
Plesent and very helpfull assisyat a…
Plesent and very helpfull assisyat a plesent experince
5 July 2026
Reply from DFS Furniture - Torquay
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
No pressure to buy!
4 July 2026
Reply from DFS Furniture - Torquay
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
Ordering was quick and easy- Rachel was…
Ordering was quick and easy- Rachel was helpful and polite
4 July 2026
Reply from DFS Furniture - Torquay
Hello,
Thank you for your positive feedback.
Kind regards,
Holly M
DFS Customer Support
Great staff and we're very helpful
Great staff and we're very helpful, everything was explained 👏 ⁰
1 July 2026
Reply from DFS Furniture - Torquay
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Torquay
Hello Joe,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
Lily at dfs was really helpful and…
Lily at dfs was really helpful and helped us choose our first sofa we are very excited
30 June 2026
Reply from DFS Furniture - Torquay
Hello Chantelle,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Very helpful and polite
28 June 2026
Reply from DFS Furniture - Torquay
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Great customer service
Great customer service. Left us to look round the store at our leisure.
27 June 2026
Reply from DFS Furniture - Torquay
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Torquay
Hello Ashlie,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Very helpful and knowledgeable…
Very helpful and knowledgeable assistant, once we located her following a very meandering wander around the store for ages,
until we finally located someone, to help. Very pleasant airy store but would have been even more impressed with my shopping experience if the staff that we did see were smartly dressed rather than jean type trousers and casual top. I’m old school and still expect retail stores to maintain a smart dress code which fosters the belief in customers that management expect a high standard of service from their sales staff.
23 June 2026
Reply from DFS Furniture - Torquay
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Good helpful service
22 June 2026
Reply from DFS Furniture - Torquay
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
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