DFS Furniture - Torquay Reviews 

3,648
TrustScore 5 out of 5

4.9

Browns Bridge Road, Unit 2, The Willows Retail Park, TQ2 7TG Torquay, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Great experience in the store today! Duncan was so incredibly helpful and knowledgeable (as well as very patient!) Defo recommend anyone looking for help on a new sofa to head down and chat with the l... See more

Company replied

Rated 5 out of 5 stars

Darren in the Torquay Store was outstanding. He demonstrated the sofa and organised the everything with real professionalism. Store was spotless and all other staff we interacted with were polite and... See more

Company replied

Rated 5 out of 5 stars

Alison was extremely helpful. Even though we had really decided on the sofa we liked, she suggestd that we still looked at all there was to view to confirm our choice. We only wanted the two seater so... See more

Company replied

Rated 5 out of 5 stars

I had a really good experience with DFS. The whole process was explained clearly from start to finish, and the staff were very patient, friendly, and happy to answer all of my questions. They took the... See more

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Home Goods Store
  4. Living Room Furniture Store
  5. Sofa Store
  6. Upholstery Shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

  • Browns Bridge Road, Unit 2, The Willows Retail Park, TQ2 7TG, Torquay, United Kingdom

  • 0333 999 9848

4.9

Excellent

TrustScore 5 out of 5

4K reviews

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4.9

All reviews

(3,648)

97,875 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Pleasantly surprised and no Hard-Sell

We were very pleasantly surprised to find that there was no "hard-Sell" in store with the colleague simply asking what we were looking for and guiding us towards just what we wanted. He even warned us regarding the dimensions in the shop looking much smaller than they may in our home.
The salesperson was polite, friendly and helpful throughout and should be commended for his manner and expertise in making this a worthwhile and enjoyable experience. .

4 August 2026
DFS Furniture - Torquay logo

Reply from DFS Furniture - Torquay

Hello,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

Helpful staff

The sales woman was very helpful. No matter what my concern was, she made sure I had everything I needed and answered every question with knowledge and professionalism.

4 August 2026
DFS Furniture - Torquay logo

Reply from DFS Furniture - Torquay

Hello,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

I had a really good experience with…

I had a really good experience with DFS. The whole process was explained clearly from start to finish, and the staff were very patient, friendly, and happy to answer all of my questions. They took the time to make sure I understood everything, which made the experience smooth and stress-free. Overall, I’m very happy with the service I received and would definitely recommend DFS to others.

28 July 2026
DFS Furniture - Torquay logo

Reply from DFS Furniture - Torquay

Hello,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

The assistant Lily was very friendly…

The assistant Lily was very friendly and helpful and enormously helped us with our choice of sofa

28 July 2026
DFS Furniture - Torquay logo

Reply from DFS Furniture - Torquay

Hello,

Thank you for sharing your kind review with us.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

The staff were extremely helpful in…

The staff were extremely helpful in giving me all the information needed to make my purchase. Thank you

28 July 2026
DFS Furniture - Torquay logo

Reply from DFS Furniture - Torquay

Good Afternoon,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Alison was very informative on what we…

Alison was very informative on what we wanted to purchase. Lovely and polite and nothing was too much trouble. Not our first purchase at DFS and won’t be the last!

24 July 2026
DFS Furniture - Torquay logo

Reply from DFS Furniture - Torquay

Good Morning,

Thank you for leaving us a 5* review. We are really happy that Alison met your expectations in store and you had a lovely experience when placing your order!

Kind Regards,
Jordan
DFS Customer Support

Rated 5 out of 5 stars

The lady who served us was friendly and…

The lady who served us was friendly and helpful. She made us feel valued as customers and was clear and professional about the product.
She gave us all the information needed quickly and effectively, as we were then off to buy curtains.

23 July 2026
DFS Furniture - Torquay logo

Reply from DFS Furniture - Torquay

Hello,

Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Alison is highly professional

The sales assistant Alison was very helpful and informative. Her
knowledge and advice was second to none, very professional .

23 July 2026
DFS Furniture - Torquay logo

Reply from DFS Furniture - Torquay

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Received a warm welcome and help when…

Received a warm welcome and help when we asked. No pressure. Received good product information, care and insurance which helped give us confidence buying the sofa.
Alison was very personable and professional

22 July 2026
DFS Furniture - Torquay logo

Reply from DFS Furniture - Torquay

Hello,

Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

There were staff about willing to help…

There were staff about willing to help but not being pushy at all! The lady who helped us answered all our questions quickly and efficiently! And the did all the paperwork very quickly! We’re excited to get our new sofa!!

21 July 2026
DFS Furniture - Torquay logo

Reply from DFS Furniture - Torquay

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Bought a footstool the gentleman very…

Bought a footstool the gentleman very helpful an when out of his way to help me get it home thank you very much

13 July 2026
DFS Furniture - Torquay logo

Reply from DFS Furniture - Torquay

Good Afternoon,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Very friendly staff

Very friendly staff, very knowledgeable and helpful, great service. Highly recommend.

18 July 2026
DFS Furniture - Torquay logo

Reply from DFS Furniture - Torquay

Hello,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

We visited the store a few time while…

We visited the store a few time while we were making our mind up on which sofas to buy.
Each time we visited the staff were incredibly helpful and very friendly and professional.
The overall experience was excellent.

16 July 2026
DFS Furniture - Torquay logo

Reply from DFS Furniture - Torquay

Hello,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Clear and helpful…

Clear and helpful communication/guidance. Pleasant atmosphere.

17 July 2026
DFS Furniture - Torquay logo

Reply from DFS Furniture - Torquay

Hello,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Excited about the new sofas

We were taken very good care by Lily. She explained how to look after our furniture to keep it in a good condition for a very long time. She also introduced us and recommended the 5-year care plan which we think is really good value. She was lovely and helpful along the whole sale process.

14 July 2026
DFS Furniture - Torquay logo

Reply from DFS Furniture - Torquay

Hello Éva,

We are really grateful for your kind words and for sharing your experience in our store with Lily. Thank you very much and we look forward to seeing you again!

Kind regards,

Lia
DFS Customer Support

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