Customer service was 2nd to none. We couldn't make our mind up on 2 x 2 seater leather recliners in tan. Advisors were very patient, helpful and gave us excellent advice. We were thrilled to purch... See more
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See what reviewers are saying
Neil at the Sunderland sales office could not have been any more brilliant. He took the time to identify our exact requirements in order to construct a perfect package for us on 2 sofas. He was clear... See more
Company replied
From the moment we walked into the Sunderland store all the staff were friendly, however I must mention how amazing Emma was. From start to finish she was patient, attentive, very knowledgeable and... See more
Company replied
We have bought many items from DFS over the years. It remains our favourite furniture store. Staff at the Sunderland store are friendly and accommodating. We have been served by Diallo a couple of... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
3 Hylton Grange, SR5 3HR, Sunderland, United Kingdom
- 0333 999 9762
4.9
Excellent
8K reviews
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The lady who served me
The lady who served me, Lauren was very kind,helpful and very informative. She was extremely easy to chat to and a credit to DFS. On first arriving with my family a gentleman also spoke to us and helped me to what was available for what I wanted. Sorry I didn’t get his name but he was nice.
19 August 2026
Reply from DFS Furniture - Sunderland
Hello Margaret,
Thank you for leaving us a 5* review. We’re happy that our fabulous store team met your expectations and that you had a lovely experience when placing your order. We appreciate you sharing this review with others.
Kind regards,
Lia
DFS Customer Support
Great Experience
Neil who got everything sorted explained everything clearly and sofa is exactly what we wanted
19 August 2026
Reply from DFS Furniture - Sunderland
Hello,
Thank you for sharing your lovely review with us.
Kind regards,
Holly M
DFS Customer Support
I was made to feel very comfortable and…
I was made to feel very comfortable and it was very pleasant
18 August 2026
Reply from DFS Furniture - Sunderland
Hello Keith,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Knowledgeable staff without being…
Knowledgeable staff without being overbearing. Helpful when ordering and very helpful when I got home and needed to change the order slightly. Would definitely recommend.
9 August 2026
Reply from DFS Furniture - Sunderland
Hello,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Staff all very helpful and attentive…
Staff all very helpful and attentive without being annoying. Well laid out store. Nice environment.
18 August 2026
Reply from DFS Furniture - Sunderland
Hello Paul,
We really appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Lia
DFS Customer Support
New furniture
Went in to buy a single two seater for conservatory. But seen a new settee and bought complete suite. Salesman Neil was extremely helpful explaining every aspect of furniture. So helpful this is our sixth purchase from DFS.
17 August 2026
Reply from DFS Furniture - Sunderland
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
I just wanted to send a quick note to…
I just wanted to send a quick note to say thank you for the excellent service I received today. Adiallo was incredibly helpful and polite.Keep up the fantastic work!
17 August 2026
Reply from DFS Furniture - Sunderland
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Sunderland
Good Morning,
Amazing review, thanks for sharing!
Kind Regards,
Jordan
DFS Customer Support
Exceptional customer service and…
Exceptional customer service and friendly faces all around, was super happy shopping and the Staff were always happy to help, I was delighted at their service and felt welcome during my first purchase!
16 August 2026
Reply from DFS Furniture - Sunderland
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
The Advisor Lee at sunderland branch…
The Advisor Lee at sunderland branch was very helpful and made us feel very welcome, and made me a cup of coffee while chatting
17 August 2026
Reply from DFS Furniture - Sunderland
Hello,
Thank you so much for your kind review, we’re happy to hear you had a lovely experience when visiting our store and received refreshments. We look forward to welcoming you again next time!
Kind regards,
Lia
DFS Customer Support
Staff service 5 star
17 August 2026
Reply from DFS Furniture - Sunderland
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
Beautiful new furniture.
I needed to buy a new 2 seater sofa along with 2 single chairs to replace an old 3 seater sofa etc. I decided to visit DFS in Sunderland to make enquiries where I was attended to by a pleasant assistant called Neil who gave me lots of ideas what I could buy. I went for a second time with a friend on the 16th August and, as Neil was busy, was attended to by a nice lady called Lauren who was also very approachable. Both Neil and Lauren were very friendly, informative and professional. They are a credit to DFS. I ended up buying some lovely new furniture which is due to be delivered in November. Thank you to all the staff involved and your customer service.
16 August 2026
Reply from DFS Furniture - Sunderland
Hello,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Sunderland
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Sunderland
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Great service
Great service, supportive while allowing you to view sofas at your own leisure.
Extremely helpful staff!
16 August 2026
Reply from DFS Furniture - Sunderland
Hello,
Thank you for your lovely review.
Kind regards,
Holly M
DFS Customer Support
Very nice lady good rapport
Very nice lady good rapport
No pushy sales
Very clear and gave all relevant details
16 August 2026
Reply from DFS Furniture - Sunderland
Hello,
Thank you for your positive review.
Kind regards,
Holly M
DFS Customer Support
Linsey was absolutely brilliant from…
Linsey was absolutely brilliant from start to finish! She spent time to demonstrate the features on several different reclining sofas and helped us choose our perfect sofa.
16 August 2026
Reply from DFS Furniture - Sunderland
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Holly M
DFS Customer Support
Brilliant customer service
The man who served us today was absolutely brilliant, informed us very well of how to care for our sofa 100% recommend
16 August 2026
Reply from DFS Furniture - Sunderland
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Sunderland
Hello Joe,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Very pleased with Neil who was very…
Very pleased with Neil who was very professional and made it an enjoyable visit and comfortable experience.
16 August 2026
Reply from DFS Furniture - Sunderland
Hello,
Thanks for your lovely feedback, we’re glad to hear Neil met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
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