DFS Furniture - Sunderland Reviews 

Excellent service

Prompt service. V. polite assistant. Listened and pointed us in the right direction. Showed us what we had asked for. Great coffee!

Really helpful, sorted what we wanted and premium leather. Went above and beyond to provide best service and advice

Well looked after and very approachable staff

Excellent experience, our salesperson was very friendly, helpful, patient and helped us make the ideal purchase without any pressure. Very happy with the service.

Product quality and availability excellent. Staff were welcoming and helpful, never pushy. The buying process was clearly explained by Emma. Can't wait for Sofa to arrive.

From entering the shop to leaving the shop we were no way pressurised into making a decision on our product. Lauren who seen to us was very helpful and had plenty of knowledge about the product we were buying.

Customer service was really good

Very Professional and polite. Helped determine which shape/size sofa needed for room. No salesman pressure, just professional advice from start to finish. 15 stars out of 5 from me!

We visited the store with a view to purchasing a sofa and two armchairs. We found a large selection of styles and fabrics, the staff were friendly and attentive without being pushy, so it was a positive experience. Lauren was super helpful and very patient when working out the best options for us.

Very friendly and informative meeting with lee

Good service plenty of choice friendly staff given plenty of time to look around close to home staff well informed about the products had many sofas from them all of good quality

Excellent customer service was both pleasant and attentive.

Last week Me & my partner visited the Sunderland store to view the corner sofas. We were undecided on which one we wanted, so the next day when I decided I rang up to place an order. A few days later I decided to call back over to the showroom & get a bit advice from someone as I thought I'd ordered too many scatter cushions . When the man put my details in the I-pad & he realised I'd ordered over the phone he said sorry I can't help you. If you need any help you'll have to ring Rebecca who you placed the order with & he just walked away from me . I was disgusted at the bad customer service. It's all the same company so regardless of who I'd ordered with , someone in the store should have helped me considering I was spending £4300 with them . I cancelled the order & I'll spend my money in s shop where they have better customer service .

i'm a repeat customer and the staff recognised me from two years ago,very polite staff,and they helped us come to the right decision for our needs once we explained what we were looking for.

On arrival we were met in the store by Lindsay who made us feel very welcome. We bought a king size mattress, 4 dining chairs and recliner with footstool. Lindsay knew her products well and she answered all our questions to our satisfaction. I believe, that to have knowledgeable and friendly staff is a definite asset for DFS.

Lauren was lovely. Explained everything to us. Very pleasant, polite and courteous. We are extremely happy with our choice. We would definitely recommend DFS to friends and family.

Lovely friendly staff, didn’t chase you round the store but very helpful when needed.