DFS Furniture - Sunderland Reviews 

The sales woman talked us through the process, was friendly and courteous. Offered us a coffee while we talked. Made the whole process relaxed and easy.

My experience was so beautiful the customer service with staffs Lawrence and dearo are very Amazing
I was attended very well

We made our purchase at the Sunderland store and were helped by a staff member called Emma. She helped us finalise our choice and provided guidance on long term care of the sofa, taking into account any potential wear or damage that could be caused by our cats. Emma was very pleasant and helpful. The sofa has since arrived and we're very happy with it.

Easy to explain what was needed, Easily ordered and great communication and friendly representative.

I had a really good experience with Lee who helped through the whole process with patience and grace .
He was so helpful in my choices of furniture and really represented the company DFS which influenced my final choice of which company would get my investment 🥰 so thank you for the great store and staff that you have in Sunderland 👍

Staff member Emma was great.
She really helped us when we were not sure of the options available, after a couple of visits she really nailed down our options and we were able to make a choice.
We are really happy with our choice.

Good experience, didn’t feel pressured but very attentive colleagues who understood and addressed my specific needs.

I hate shopping for anything especially
Furniture but Sophy and her colleagues made it a pleasant and helpful experience

Neil from the Sunderland store was very friendly, helpful and made my purchase a really pleasant experience

Exceptional customer experience from start to finish. I was able to walk around the showroom without being bombarded by sales advisers, which I hate, but they were on hand if needed to answer questions. The adviser who assisted me (Cadence) was very polite, friendly and professional. She was very knowledgeable about the products and surprised me when she told me she had not been with the company for long. A credit to the company in my opinion. She covered all of the topics that I had questions on before I needed to ask them. I wasn't rushed to make any decisions and given advice when struggling. I have used DFS Sunderland on more than one occasion to buy products and time and again they come up trumps. Well done all!

I went into the store just to view the sofa I had my eye on with plans to buy online. Cadence was so helpful and friendly giving me lots of useful info and options about the sofa material. I ended up ordering with her In store as she’d made it so easy. Thankyou to Cadence - customer service just how I like it, friendly and informative but not pushy

The sales person Dawn was very helpful and patient to help us

My sales associate Candance was really friendly, approachable and helpful with the whole process. She talked me through my options and made the experience overall very streamline and I would return again in the future for any other furniture fittings I needed.

Staff very professional and helpful

Great service as usual , everything explained and no hard sell for protection or products .

Overall experience excellent. The young lady who served us was extremely helpful, knowledgeable and did not try to give us the hard sell. She explained everything clearly and professionally and made us feel at ease and gave us time and space to discuss in private our thoughts.Also a nice touch was the lovely cup of coffee. Would definitely recommend.

Polite and friendly staff who are there to answer all your queries and give advice when needed.
Placed order and everything sorted with 20 minutes
Could not fail experience and recommend

Large variety of sofas and suites. Sales people were very helpful

Dial was great , friendly and very competent, also rest of the staff were really nice to us

Very good Customer Service relationship. Staff was very helpful and friendly.