Customer service was 2nd to none. We couldn't make our mind up on 2 x 2 seater leather recliners in tan. Advisors were very patient, helpful and gave us excellent advice. We were thrilled to purch... See more
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See what reviewers are saying
Neil at the Sunderland sales office could not have been any more brilliant. He took the time to identify our exact requirements in order to construct a perfect package for us on 2 sofas. He was clear... See more
Company replied
Daniel Bell helped us throughout our purchase. He advised on dimensions, fabrics as we have a dog, different foot stools that could work with the settee, rugs (with a discount), and the aftercare th... See more
Company replied
From the moment we walked into the Sunderland store all the staff were friendly, however I must mention how amazing Emma was. From start to finish she was patient, attentive, very knowledgeable and... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
3 Hylton Grange, SR5 3HR, Sunderland, United Kingdom
- 0333 999 9762
4.9
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Great service & helped alot
3 August 2026
Reply from DFS Furniture - Sunderland
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
Neil was amazing from start to finish…
Neil was amazing from start to finish nothing he couldn’t answer he was very professional friendly and clear with every query we had gave us lots of option re choice fabric delivery care could not of asked for any more would definitely recommend Neil at DFS for any future purchases or anyone else looking for a great experience
3 August 2026
Reply from DFS Furniture - Sunderland
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Bought 3 seater sofa with 2 seater and…
Bought 3 seater sofa with 2 seater and footstool delivered in Aug/ Sept 2024. Told creases would eventually drop out in cushions , but never did. What you see in Store is not what you get. Anyway complained and eventually in January, someone came out and we were told they would replace the interiors of the sofas and the exteriors. But the order would not be delivered until May 7th. Then that day passed and they then said they couldn't find the exterior covers, so they would have to order them again. Anyway interiors delivered and guess what someone came out to fit them today but only parts for one sofa here and the guy says its best to fit interior and exterior together? But they haven't sent both sets. What a complete Farce. I have numerous texts etc from them, So now we are still waiting for our sofas to be sorted even after they said they ordered the parts in January? I suggest what ever you get done, get it in writing as these lot are totally untrustworthy. I am raging, you can't change one set without the other set as they won't match. These people say one thing but do something else. Absolutely disgusted with them. And still waiting an outcome? So today the guy who came to fit parts says they are not all here and you do need the exteriors with them. He seems to know a lot more than them. So we still waiting to be sorted.It will be the last time we purchase from DFS for sure. The order number i gave you was the one on the complete order from 2024. I still have the emails and the texts and I have already contacted your customer service a few times. And i have spoken to your manager Lewis previously.
3 August 2026
Unprompted review
Reply from DFS Furniture - Sunderland
Good Afternoon,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
We are very sorry to see that you've rated DFS 1 star, this is very disappointing and we apologise for any inconvenience caused.
Unfortunately, the order reference number that has been provided seems incorrect, we are unable to locate your order. However, if you would like to discuss this matter further please do not hesitate to contact our Customer Service Team on 0333 9999 777.
Kind Regards,
Jordan
DFS Customer Support
Great experience
The sales team were excellent giving us all the information we needed but were never pushy or giving the hard sell. We were always given time to breath and consider our options. We particularly liked the fact another colleague would read back everything we had decided on and what we had being told so nothing was missed. Overall an excellent experience and we are confident we have purchased the right sofa.
26 July 2026
Reply from DFS Furniture - Sunderland
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
The staff was so friendly and explained…
The staff was so friendly and explained everything well
2 August 2026
Unprompted review
Reply from DFS Furniture - Sunderland
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Excellent service
Excellent service, friendly and understood what we wanted.
Very professional.
2 August 2026
Reply from DFS Furniture - Sunderland
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
Great customer service
Great customer service, everything explained about sofa care & payment, lovely lady who served us .
2 August 2026
Reply from DFS Furniture - Sunderland
Hello,
Thank you for sharing your positive feedback with us.
Kind regards,
Holly M
DFS Customer Support
Brilliant service and advice
Brilliant service and advice, quick and easy no hard selling but completely sold!
1 August 2026
Reply from DFS Furniture - Sunderland
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
We were really impressed by the…
We were really impressed by the friendly staff and the no pressure sales experience. Everything was fully explained and we left feeling very satisfied with our purchase.
1 August 2026
Reply from DFS Furniture - Sunderland
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Super helpful and knowledgeable
Super helpful and knowledgeable. Helped us chose the perfect sofa and dining set for our room. Highly recommended.
1 August 2026
Reply from DFS Furniture - Sunderland
Good Morning,
Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!
Kind Regards,
Jordan
DFS Customer Support
Excellent Customer Service
Salesperson was friendly, knowledgeable on the product and explained everything in detail, ensuring the product we were purchasing was personalised.
To ensure order was correct they requested the assistance of another salesperson.
1 August 2026
Reply from DFS Furniture - Sunderland
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
New couch
Great service from the member of staff who I delt with, he also had a very good product knowledge.
The whole experience was very professional from start to finish.
1 August 2026
Reply from DFS Furniture - Sunderland
Good Morning,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Good customer service
Sales consultant was very efficient and knowledgeable. Gave us full details on our purchase and answered all our questions. Would certainly recommend DFS .
1 August 2026
Reply from DFS Furniture - Sunderland
Good Morning,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Sunderland
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Great customer service very informative…
Great customer service very informative and very helpful staff. Emma was excellent member of staff
31 July 2026
Reply from DFS Furniture - Sunderland
Hello,
Thank you for sharing your kind feedback with us.
Kind regards,
Holly M
DFS Customer Support
Great service
We weren’t pressured and could look around until we had questions & wanted to order. The assistant was pleasant, not pushy, very affable & helpful & gave all the necessary information without us loosing the will to live.
31 July 2026
Reply from DFS Furniture - Sunderland
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Sunderland
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Great customer service.good selection …
Great customer service.good selection to choose from.
31 July 2026
Reply from DFS Furniture - Sunderland
Hello,
Thank you for your lovely review.
Kind regards,
Holly M
DFS Customer Support
Bright show room nicely spaced out and…
Bright show room nicely spaced out and very helpful and friendly staff
31 July 2026
Reply from DFS Furniture - Sunderland
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Really helpful and knowledgeable staff…
Really helpful and knowledgeable staff - took their time to explain all details of the settee and all products that where included - would recommend thank you
30 July 2026
Reply from DFS Furniture - Sunderland
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
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