The product hasn’t been delivered yet, so I’m unable to comment on it at this stage. However, I’d like to highlight the excellent customer service we received from John (Stevenage store). He was extre... See more
Location
Switch locationBroadhall Way, Unit 18, Roaring Meg Retail Park, SG1 1XN Stevenage, GB
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See what reviewers are saying
I had a fantastic experience buying my sofas guided through it all with Margaret who couldn’t have been more helpful. The whole process was double checked by the store manager. Well done to DFS Steven... See more
We had an excellent experience with Caroline during our visit. She was extremely helpful and very knowledgeable about the range of sofa options available. Caroline provided clear, useful advice an... See more
Company replied
we asked to see all the sofas that were sofa beds, we were shown them all and with the one we were interested in we were show how easy it was to pull the bed out and got to lay on the bed to check how... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Broadhall Way, Unit 18, Roaring Meg Retail Park, SG1 1XN, Stevenage, United Kingdom
- 0333 999 9805
4.9
Excellent
6K reviews
Asks customers to review
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Happy shopping experience
We were greeted by a smiley, cheerful young lady, who was helpful but not intrusive. Hergood knowledge of furniture helped us to decide on our choice, and we were given all the points that we needed to know.
11 August 2026
Reply from DFS Furniture - Stevenage
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
The sales person was very knowledgeable…
The sales person was very knowledgeable and went through all the care options if livi
11 August 2026
Reply from DFS Furniture - Stevenage
Hello Emmanuel,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
Your Michelle was an absolute pleasure…
Your Michelle was an absolute pleasure to deal with - all relevant matters were well explained ! As I’ve only recently moved into the area I will certainly return for further purchases
11 August 2026
Reply from DFS Furniture - Stevenage
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Great service and so nice to us oldies
The lady in the store sorry I don't know her name gave my husband and I great service and advice and then ordered the 2 matressess that we needed.
We also bought 2 cushions that she showed us which were perfect for our family room who knew that they were just sitting on a shelf waiting to be pointed out.
4 August 2026
Reply from DFS Furniture - Stevenage
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
Lovely staff.
Great customer service, knew what I wanted and the sale was done quickly answering all the questions I needed.
10 August 2026
Reply from DFS Furniture - Stevenage
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Stevenage
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Stevenage
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Very professional and most helpful
Very professional and most helpful in every way.
Did not put us under any pressure to buy and was very helpful in every way to help us make our decision
of what to buy, a real pleasure to deal with.
Many thanks.
Paul Turner
10 August 2026
Reply from DFS Furniture - Stevenage
Hello Paul,
We’re really grateful you took the time to share your 5* rating with us and others. It's lovely to hear that the team gave you all the information you needed and met all of your expectations.
Kind regards,
Lia
DFS Customer Support
We had a great experience
We had a great experience, the sales team were amazing, especially Michelle.
9 August 2026
Reply from DFS Furniture - Stevenage
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
The gentleman who served us was very…
The gentleman who served us was very good in making sure all details were correct and very friendly
9 August 2026
Reply from DFS Furniture - Stevenage
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Reply from DFS Furniture - Stevenage
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Sales man was very good no pressure…
Sales man was very good no pressure guided us through everything so we understood and the manager was helpfull to
8 August 2026
Reply from DFS Furniture - Stevenage
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - Stevenage
Hello,
Thank you for your lovely review.
Kind regards,
Holly M
DFS Customer Support
Staff friendly knowledgable and…
Staff friendly knowledgable and confident in their products felt very comfortable as they did not pressurise us just helped in every way possible thank you
8 August 2026
Reply from DFS Furniture - Stevenage
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Easy in store ordering
Thank you for explaining everything so clearly and helping us order easily in store
8 August 2026
Reply from DFS Furniture - Stevenage
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
The staff is this store are lovely
The staff is this store are lovely. I was served by Ellie who was approachable, patient and helpful.
8 August 2026
Reply from DFS Furniture - Stevenage
Hello,
Thank you for sharing your great feedback with us.
Kind regards
Holly M
DFS Customer Support
Painless shopping
Polite, helpful staff. Did not pester us and were really helpful when we asked questions. Ordering process was quick and easy. A pleasant shopping experience.
7 August 2026
Reply from DFS Furniture - Stevenage
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - Stevenage
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Very helpful and great customer…
Very helpful and great customer service. Felt very welcome and not pressured to purchase or to add on to the order.
7 August 2026
Reply from DFS Furniture - Stevenage
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Excellent in-store help.
We visited the shop about an hour before closing time on 5th August. The you man who helped us was excellent. Lots of friendly, honest, caring advice which helped us choose the right sofa for us.
5⭐⭐⭐⭐⭐
5 August 2026
Reply from DFS Furniture - Stevenage
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
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