DFS Furniture - Stevenage Reviews 

5,806
TrustScore 5 out of 5

4.9

Broadhall Way, Unit 18, Roaring Meg Retail Park, SG1 1XN Stevenage, GB


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See what reviewers are saying

Rated 5 out of 5 stars

We had an excellent experience with Caroline during our visit. She was extremely helpful and very knowledgeable about the range of sofa options available. Caroline provided clear, useful advice an... See more

Company replied

Rated 5 out of 5 stars

we asked to see all the sofas that were sofa beds, we were shown them all and with the one we were interested in we were show how easy it was to pull the bed out and got to lay on the bed to check how... See more

Company replied

Rated 5 out of 5 stars

The lady in the store sorry I don't know her name gave my husband and I great service and advice and then ordered the 2 matressess that we needed. We also bought 2 cushions that she showed us which... See more

Company replied

Rated 5 out of 5 stars

John was friendly and helpful. He was very patient and nothing was too much trouble for him. We were very indecisive and weren't sure which sofa to choose, but he was never pushy or tried to convince... See more

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Home Goods Store
  4. Living Room Furniture Store
  5. Sofa Store
  6. Upholstery Shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

  • Broadhall Way, Unit 18, Roaring Meg Retail Park, SG1 1XN, Stevenage, United Kingdom

  • 0333 999 9805

4.9

Excellent

TrustScore 5 out of 5

6K reviews

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4.9

All reviews

(5,806)

97,964 reviews in the last 12 months

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Rated 5 out of 5 stars

Great sofa shopping experience with Caroline

We had an excellent experience with Caroline during our visit. She was extremely helpful and very knowledgeable about the range of sofa options available. Caroline provided clear, useful advice and guidance throughout, and at no point did we feel under any pressure.

When we explained our requirements, she identified the most suitable options for us and ensured we had enough time to assess them thoroughly before making our decision. We were delighted with the sofa we chose.

Thank you, Caroline, for your outstanding service and support.

16 August 2026
DFS Furniture - Stevenage logo

Reply from DFS Furniture - Stevenage

Hello,

Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

thevery good service

the servce was excelant ,very clear and honest.the descripion of the product perfect

16 August 2026
DFS Furniture - Stevenage logo

Reply from DFS Furniture - Stevenage

Hello,

Thank you for your lovely feedback.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Carol in the Stevenage branch was very…

Carol in the Stevenage branch was very friendly and answered all our questions. Service was brilliant.

8 August 2026
DFS Furniture - Stevenage logo

Reply from DFS Furniture - Stevenage

Hello,

Thank you for sharing your positive feedback with us.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Profess

Simple, professional and polite. Excellent product knowledge along with clear advice regarding aftercare.

15 August 2026
DFS Furniture - Stevenage logo

Reply from DFS Furniture - Stevenage

Hello,

Thank you for sharing your positive feedback with us.

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Excellent Customer Service

very pleasant and responsive sales person. explained the process and expertly managed our order and a small change to it afterwards.

10 August 2026
DFS Furniture - Stevenage logo

Reply from DFS Furniture - Stevenage

Hello,

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Kind regards,

Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

Excellent salesperson

Excellent salesperson. Very knowledgeable and helpful. Made sure we were happy with our choices

13 August 2026
DFS Furniture - Stevenage logo

Reply from DFS Furniture - Stevenage

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

sofabeds

we asked to see all the sofas that were sofa beds, we were shown them all and with the one we were interested in we were show how easy it was to pull the bed out and got to lay on the bed to check how it felt. Michelle was great and gave us space to talk together and look around without her with us, but ensured she was on hand if we had any questions

13 August 2026
DFS Furniture - Stevenage logo

Reply from DFS Furniture - Stevenage

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Excellent service

Excellent service. Great choice and sone good advice

5 August 2026
Unprompted review
DFS Furniture - Stevenage logo

Reply from DFS Furniture - Stevenage

Hello Jayne,

Thanks for your fabulous review, we love to hear it!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Happy shopping experience

We were greeted by a smiley, cheerful young lady, who was helpful but not intrusive. Hergood knowledge of furniture helped us to decide on our choice, and we were given all the points that we needed to know.

11 August 2026
DFS Furniture - Stevenage logo

Reply from DFS Furniture - Stevenage

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards
Lorraine E DFS Customer Support

Rated 5 out of 5 stars

The sales person was very knowledgeable…

The sales person was very knowledgeable and went through all the care options if livi

11 August 2026
DFS Furniture - Stevenage logo

Reply from DFS Furniture - Stevenage

Hello Emmanuel,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Your Michelle was an absolute pleasure…

Your Michelle was an absolute pleasure to deal with - all relevant matters were well explained ! As I’ve only recently moved into the area I will certainly return for further purchases

11 August 2026
DFS Furniture - Stevenage logo

Reply from DFS Furniture - Stevenage

Hello,

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind regards,

Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

Great service and so nice to us oldies

The lady in the store sorry I don't know her name gave my husband and I great service and advice and then ordered the 2 matressess that we needed.

We also bought 2 cushions that she showed us which were perfect for our family room who knew that they were just sitting on a shelf waiting to be pointed out.

4 August 2026
DFS Furniture - Stevenage logo

Reply from DFS Furniture - Stevenage

Hello,

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Kind regards,

Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

Lovely staff.

Great customer service, knew what I wanted and the sale was done quickly answering all the questions I needed.

10 August 2026
DFS Furniture - Stevenage logo

Reply from DFS Furniture - Stevenage

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Very helpful staff at the Stevenage…

Very helpful staff at the Stevenage branch

3 August 2026
DFS Furniture - Stevenage logo

Reply from DFS Furniture - Stevenage

Good Morning,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Very professional and most helpful

Very professional and most helpful in every way.
Did not put us under any pressure to buy and was very helpful in every way to help us make our decision
of what to buy, a real pleasure to deal with.
Many thanks.
Paul Turner

10 August 2026
DFS Furniture - Stevenage logo

Reply from DFS Furniture - Stevenage

Hello Paul,

We’re really grateful you took the time to share your 5* rating with us and others. It's lovely to hear that the team gave you all the information you needed and met all of your expectations.

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

We had a great experience

We had a great experience, the sales team were amazing, especially Michelle.

9 August 2026
DFS Furniture - Stevenage logo

Reply from DFS Furniture - Stevenage

Good Morning,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards,

Jordan
DFS Customer Support

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