DFS Furniture - South Ruislip Reviews 

3,854
TrustScore 5 out of 5

4.8

Stonefield Way, Victoria Retail Park, HA4 0AJ Ruislip, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Really great experience with the sales guy. He had a great unobtrusive style initially but then engaged in a wholly supportive way with our decision making process and the three people in our team of... See more

Company replied

Rated 5 out of 5 stars

Excellent service from Sofia from the South Ruislip branch when buying a new sofa for our daughter. Sofia explained all options available to us, made us coffee whilst we deliberated the options and su... See more

Company replied

Rated 5 out of 5 stars

Mitesh who looked after us was brilliant showed us the range of sofas until we bought one to our liking. Mitesh was a delightful sales rep and had a great bubbly character.

Company replied

Rated 5 out of 5 stars

We found the perfect sofa for us from DFS Ruislip. We knew straight away that this was the one that met all our needs however we were still curious about various aspects of the design/features. This i... See more

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Home Goods Store
  4. Living Room Furniture Store
  5. Sofa Store
  6. Upholstery Shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

  • Stonefield Way, Victoria Retail Park, HA4 0AJ, Ruislip, United Kingdom

  • 0333 999 9776

4.8

Excellent

TrustScore 5 out of 5

4K reviews

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4.8

All reviews

(3,854)

99,778 reviews in the last 12 months

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Rated 5 out of 5 stars

I recently visited DFS in person and…

I recently visited DFS in person and had a really positive experience. The showroom was well laid out, making it easy to browse the different sofas and furniture without feeling rushed. We was supported by Adam who was friendly, knowledgeable, and happy to answer my questions without being pushy. He took the time to explain the different fabric options, delivery times, and warranties, which made choosing much easier. Overall, the customer service was excellent, and the whole experience was relaxed and professional. I would definitely recommend visiting a DFS store if you're looking for quality furniture and helpful service.

6 July 2026
DFS Furniture - South Ruislip logo

Reply from DFS Furniture - South Ruislip

Hello,

Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Great service from Adam at DFS South…

Great service from Adam at DFS South Ruislip

Adam was really helpful and made the whole experience easy for us. He was friendly, patient, and explained everything clearly. We didn’t feel rushed at all, and he helped us choose what was right for us. Really happy with the service at the DFS store in South Ruislip. Thank you, Adam!

5 July 2026
DFS Furniture - South Ruislip logo

Reply from DFS Furniture - South Ruislip

Good Morning,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Adam met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

Rated 5 out of 5 stars

Sophia was excellent

Sophia was excellent. Great advice on the products allowing time to consider the options.

5 July 2026
DFS Furniture - South Ruislip logo

Reply from DFS Furniture - South Ruislip

Hello,

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

The gentleman (Jason) was courteous and…

The gentleman (Jason) was courteous and polite throughout and explained everything.

4 July 2026
DFS Furniture - South Ruislip logo

Reply from DFS Furniture - South Ruislip

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Adam provided exceptional assistance

Adam provided exceptional assistance, guiding my family and me in selecting the ideal L-shaped sofa. He addressed all our inquiries, ensuring a smooth, straightforward, and pleasant experience.

4 July 2026
DFS Furniture - South Ruislip logo

Reply from DFS Furniture - South Ruislip

Hello,

Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Great customer service very helpful

Great customer service very helpful and taking the time to all information

3 July 2026
DFS Furniture - South Ruislip logo

Reply from DFS Furniture - South Ruislip

Hello Bernard,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Great experience from start to finish

Great experience from start to finish. We felt listened to throughout and were pointed in the direction of some great alternatives, without wasting our time

3 July 2026
DFS Furniture - South Ruislip logo

Reply from DFS Furniture - South Ruislip

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Thank you Amina and South Ruislip team!

I went into the branch with a few options in mind and unsure what I wanted . Amina greeted me and gave me some time before she showed me my options on the tv . She was patient and helped me narrow down to the best option for me . Delivery is 1 week and I’m so excited to get my delivery soon . Thank you so much Amina!

24 June 2026
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Reply from DFS Furniture - South Ruislip

Hello,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Mr Jason

Mr. Jason was very helpful and very patient. I like the service and it is very got a very good customer service done. I’ll recommend my friend to go and see him if they want to buy any sofa.

29 June 2026
DFS Furniture - South Ruislip logo

Reply from DFS Furniture - South Ruislip

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

The salesman was really grateful and…

The salesman was really grateful and hopeful I really enjoyed the conversation with him.

28 June 2026
DFS Furniture - South Ruislip logo

Reply from DFS Furniture - South Ruislip

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards
Lorraine A DFS Customer Support

Rated 5 out of 5 stars

Good experience

Happy with my purchase ! What a great team

28 June 2026
DFS Furniture - South Ruislip logo

Reply from DFS Furniture - South Ruislip

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards
Lorraine A DFS Customer Support

Rated 5 out of 5 stars

Very good experience

Very good experience , went in just to look and came out after a purchase , definitely helped with the salesman who dealt with us . Who wasn’t pushy but was just right 👍🏻

28 June 2026
DFS Furniture - South Ruislip logo

Reply from DFS Furniture - South Ruislip

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Exceptional customer service

Exceptional customer service and the advisor we saw was very thorough and very friendly. First class service and certainly 5 Star ⭐⭐⭐⭐⭐

28 June 2026
DFS Furniture - South Ruislip logo

Reply from DFS Furniture - South Ruislip

Good Morning,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Excellent service.

28 June 2026
DFS Furniture - South Ruislip logo

Reply from DFS Furniture - South Ruislip

Hello Meena,

Great review, thanks for sharing!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

We came TO DFS for a recliner chair.

We came TO DFS for a recliner chair and were served by a very nice assistant who was both very polite and knowledgeable. He didn't pressurise us in any way and was very friendly. Very happy to have completed a sale and we left with a smile.
Thank you Mitesh at DFS South Ruislip 👍😎

27 June 2026
DFS Furniture - South Ruislip logo

Reply from DFS Furniture - South Ruislip

Good Morning,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Mitesh met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

Rated 5 out of 5 stars

My experience with DSF was good

My experience with DSF was good , I knew what sofa I wanted so I went in store so I could see how comfortable it was. Adam was one of the staff members that approached us . He was extremely friendly and helpful.

27 June 2026
DFS Furniture - South Ruislip logo

Reply from DFS Furniture - South Ruislip

Good Morning,

Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Adam.

Kind Regards,

Jordan
DFS Customer Support

Rated 4 out of 5 stars

Not my first purchase

Not my first purchase. Always helpful and attention to detail👍🏾

Staff member Leah Adam very knowledgeable patient and great customer service, made me feel at ease and helpful in my final decisions. Thanks Leah😊

19 June 2026
DFS Furniture - South Ruislip logo

Reply from DFS Furniture - South Ruislip

Good Morning,

Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Leah.

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

The service was excellent

The service was excellent. I was served by Sophia who gave expert advice and information on 2 sofa beds I was interested in and she really helped me to decide which one was best for my circumstances. All very efficient, professional and very knowledgeable. Well done and keep up the good work. It is very much appreciated.

25 June 2026
DFS Furniture - South Ruislip logo

Reply from DFS Furniture - South Ruislip

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine A DFS Customer Support

Rated 5 out of 5 stars

Perfect shopping experience

Our experience was made great by Amina and her colleague, ?Sasha.
The store atmosphere was delightful.
Amino Said's manner was calm, knowledgeable and reassuring.
She is a credit to your company.

25 June 2026
DFS Furniture - South Ruislip logo

Reply from DFS Furniture - South Ruislip

Hello,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lorraine A
DFS Customer Support

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