I purchased a coffee table and was served by Jason-- a gentle man with highest level of work ethic and professionalism. More than the shopping I enjoyed the kind and honest approach that made the en... See more
Company replied
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Our family had a great experience & given best customer service from Mitesh. We been given all the information about the sofa & also about sofa care. we bought the sofa with extra 5 years care and E... See more
Company replied
My experience is that you have fantastic staff, when I was ready the gentleman who had welcomed me into the store introduced me to a member of staff called Johnny, he was brilliant. He was knowledgea... See more
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We went into the shop to look at the sofas which we have seen online and to confirm a purchase. Johnny who assisted us with our purchase was very knowledgeable about the DFS products and answered all... See more
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Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Stonefield Way, Victoria Retail Park, HA4 0AJ, Ruislip, United Kingdom
- 0333 999 9776
4.8
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from DFS Furniture - South Ruislip
Hello Annah,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
I purchased a coffee table and was…
I purchased a coffee table and was served by Jason-- a gentle man with highest level of work ethic and professionalism. More than the shopping I enjoyed the kind and honest approach that made the entire process very pleasant and comfortable. Thank you Mr Jason! People like you are very rare nowadays
2 June 2026
Unprompted review
Reply from DFS Furniture - South Ruislip
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Leah was amazing
Leah was amazing, listened to exactly what i wanted and made me feel comfortable. Very bubbly, kind and efficient.
2 June 2026
Reply from DFS Furniture - South Ruislip
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Great Service & Product from DFS
I absolutely love my Armchair from DFS. It has pride of place in my kitchen! Had to wait about ten weeks for it but it was worth it.
26 December 2025
Reply from DFS Furniture - South Ruislip
Hello Alice,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - South Ruislip
Hello Rebecca,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - South Ruislip
Hello,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Fantastic customer service
My experience is that you have fantastic staff, when I was ready the gentleman who had welcomed me into the store introduced me to a member of staff called Johnny, he was brilliant. He was knowledgeable, friendly, patient, answered all my questions. When I finally made my decision on the sofas I wanted I couldn't have been happier. Thank you both very much for the amazing customer service I received
23 May 2026
Reply from DFS Furniture - South Ruislip
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - South Ruislip
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
SERVICE
EXCELLENT CUSTOMER SERVICE
ABLE EXPLAIN THE CUSTOMER IN DETAIL AND STAFF HAVING KNOWLEDGE ABOUT THE PRODUCT
31 May 2026
Reply from DFS Furniture - South Ruislip
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
There are lots of beautiful choices
There are lots of beautiful choices, the staff is really helpful!
24 May 2026
Reply from DFS Furniture - South Ruislip
Hello,
Thank you for your great feedback.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - South Ruislip
Good Afternoon,
Amazing review, thanks for sharing!
Kind Regards,
Jordan
DFS Customer Support
Sofa
Extremely helpful explained everything from looking after goods and maintenance and when delivery is due.
Very nice made me feel welcome into the store
30 May 2026
Reply from DFS Furniture - South Ruislip
Good Morning,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - South Ruislip
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
I had a very good experience in…
I had a very good experience in designing i had a lovely bloke called jonnie he was so helpful and understanding he was amazing all the stars for him .and very patient x
28 May 2026
Reply from DFS Furniture - South Ruislip
Good Morning,
Thank you very much for your kind review. Here at DFS we are committed to providing world class customer service from the sale, through to the delivery and aftercare.
Just to make you aware you have rated DFS at 1 star, if you do have any concerns at all please get in touch with a member of our team on 0333 9999 777 and we would be more than happy to assist you.
Kind Regards,
Jordan
DFS Central Customer Support
Our family had a great experience &…
Our family had a great experience & given best customer service from Mitesh. We been given all the information about the sofa & also about sofa care. we bought the sofa with extra 5 years care and Eaziglide so we can move it easily. Overall we are very happy with the product & satisfied with the service provided by Mitesh (Also had a great chat with the store manager). Highly recommend South Rusilip branch to all.
Regards
Gurung Family
30 May 2026
Reply from DFS Furniture - South Ruislip
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Mitesh met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Great customer service
The customer service delivered by Adam was excellent. He was really helpful, provided clear explanations and most importantly was honest and not pushy.
23 May 2026
Reply from DFS Furniture - South Ruislip
Good Morning,
We are really happy that Adam met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Professional service knowledgeable…
Professional service knowledgeable staff. Lots of information and demonstrations given about the care of the sofas
28 May 2026
Reply from DFS Furniture - South Ruislip
Hello,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Jason was very helpful and made the…
Jason was very helpful and made the ordering process quick and easy! Would definitely recommend DFS South Ruislip
26 May 2026
Reply from DFS Furniture - South Ruislip
Hello Anna,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Friendly and helpful
Very friendly staff who were very helpful. Listened to what I wanted and helped me to make a decision, without being pushy, which helped me as I am a very indecisive person.
27 May 2026
Reply from DFS Furniture - South Ruislip
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
DFS customer servuce
The customer service was quick and easy and was a really good help. Made it quick and easy and we knew exactly what we wanted and he helped. I would also like to give a special mention to raksh at DFS - Brent Cross he was very kind and helpful in helping us make our decision to make this purchase.
20 May 2026
Reply from DFS Furniture - South Ruislip
Hello Nayhan,
We are really glad to hear that our amazing store team helped you choose the right furniture for you. It is much appreciated that you took the time out to share your kind review. We hope you enjoy the furniture when it arrives in your home!
Kind Regards
Lia
DFS Customer Support
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