Was looking for a small sofa and tried many stores in Slough. Went into DFS first and saw the sofa we eventually bought. The store assistant, Sky, came over to us and was immediately friendly and made... See more
Company replied
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Had a really nice experience at DFS. A lovely gentleman served me and was very friendly, helpful and professional throughout. I’m sorry I’ve forgotten his name, but I wanted to say a big thank you for... See more
Company replied
They were in great in the Slough store, we visited a few sofa shops over the past few days and every single one we were hounded by sales people who didn’t give us the space or time to look around. But... See more
Company replied
Being greeted when walking into the showroom then left to have a look round Very helpful when we decided what we wanted answered any questions that we asked No stress relaxing atmosphere
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Twinches Ln, Slough Retail Park, SL1 5AL, Slough, United Kingdom
- 0333 999 9785
4.8
Excellent
5K reviews
Asks customers to review
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The salesmen was very professional he…
The salesmen was very professional he helped us make the right choice for our requirements. He explained everything to us, he was very friendly.
26 July 2026
Reply from DFS Furniture - Slough
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Marlon who served us was very helpfil
Marlon who served us was very helpfil, polite, informative and friendly.
Store was clean tidy and well laid out.
25 July 2026
Reply from DFS Furniture - Slough
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Marlon.
Kind Regards,
Jordan
DFS Customer Support
Great customer service
25 July 2026
Reply from DFS Furniture - Slough
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Pleasant visit
Ahmed was very thorough with his recommendations and helped me in my decision by good suggestions.
22 July 2026
Reply from DFS Furniture - Slough
Hello,
Thank you for sharing your positive feedback with us.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Slough
Hello,
Thank you for your kind feedback.
Kind regards
Holly M
DFS Customer Support
Helpful, friendly salesperson.
I'd had a look on line at a sofa. The salesman took time to show and discuss other similar options. He was friendly and explained the options clearly.
23 July 2026
Reply from DFS Furniture - Slough
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
5 star
Got my last sofa from dfs 4 years again . I will always shop at dfs cause there helpful and polite. Helped answer all my questions and made me feel so relaxed when choosing the right sofa for my home
22 July 2026
Reply from DFS Furniture - Slough
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Slough
Hello Sajid,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Sales lady was spot on
21 July 2026
Reply from DFS Furniture - Slough
Hello Robert,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
1 Star
1 Star order ref M6Z4BXQWH
I am extremely disappointed with my experience with DFS.
Before purchasing my £2,000+ San Mateo sofa in Resilience fabric, I explained that I had a dog and wanted the most durable fabric available. Based on that conversation, this was the fabric recommended to me.
Within days of delivery, minimal contact from my dog left visible scratches. I never expected the sofa to be pet-proof, but I did expect a premium sofa, recommended as one of DFS’s most durable fabrics, to withstand normal family life far better than this.
I raised my concerns immediately, but despite going through the full complaints process, DFS rejected my complaint and issued a final response, stating the marks were caused by my dog.
My disappointment is not just with the product but with the customer service. I tried to reach a fair resolution, including accepting a substantial partial refund, but no compromise was offered.
I will now be pursuing my complaint through Alternative Dispute Resolution.
Based on my experience, I would advise anyone with pets to carefully consider whether this fabric is suitable for their home before purchasing.
21 July 2026
Unprompted review
Reply from DFS Furniture - Slough
Good afternoon,
Thank you for taking the time to leave us your review. We do appreciate any feedback and I am really sorry to hear you’re not happy with the furniture or the service received.
I can completely understand your concerns if the goods received were not as anticipated, this is very disappointing to hear.
Unfortunately, as no order reference number has been provided we are unable to locate your order. However, if you would like to discuss this matter further please do not hesitate to contact our Customer Service Team on 0333 9999 777 and choose option 2.
Kind Regards,
Lorraine A
DFS Central Customer Support
It was a great experience
It was great visiting dfs today, Muhammad was very friendly and welcoming! He gave us alot of advice and recommendations. I even enjoyed the coffee there so much. This is my third sofa from dfs, they are very good quality.
20 July 2026
Reply from DFS Furniture - Slough
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
The sales staff was amazing..
The sales staff was amazing... very helpful... patient (when kept changing our mind) and kind. We came back because of him, even though you had many other sofa shops on the same road.
16 July 2026
Reply from DFS Furniture - Slough
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Friendly and helpful staff who also…
Friendly and helpful staff who also gave us the chance to have a look around and didn't hound us in a salesperson way.
12 July 2026
Reply from DFS Furniture - Slough
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Livie Armchair
Sales Assistant remembered my name from a previous visit and allowed me to take my time sitting on the armchair to see how it felt so it was a no pressure sale.
Ensured the correct details of the chair (fabric & legs choice) were entered in the order form and I received email confirmation very quickly.
11 July 2026
Reply from DFS Furniture - Slough
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Slough
Hello,
Thank you for your lovely review.
Kind regards,
Holly M
DFS Customer Support
Alan is the best
11 July 2026
Reply from DFS Furniture - Slough
Hello,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
Staff great service great
10 July 2026
Reply from DFS Furniture - Slough
Hello Neelam,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Marlon was very informative and…
Marlon was very informative and helpful, he went through everything and helped me choose a colour great service
9 July 2026
Reply from DFS Furniture - Slough
Hello Natalie,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Hats off to Mohamed
Hats off to Mohamed, he helped us through the process. He was very patient and lovely and he knew his stuff. Well done!
9 July 2026
Reply from DFS Furniture - Slough
Hello Ivan,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Good customer assistance from the…
Good customer assistance from the staff. Explained the product well. Takes time, not rushing and polite staff.
6 July 2026
Reply from DFS Furniture - Slough
Hello Swan,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
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