The staff member who sold me my furniture was so helpful providing the information I needed Would recommend the DFS and can’t wait to get my new furniture The shop was presented lovely and the gen... See more
Company replied
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See what reviewers are saying
Have purchased sofa before and was pleased with it so this time around am expecting the same service so far Happy but we will wait till new sofa arrives
Company replied
Store assistant spent time with me and answered lots of questions with patience and courtesy. Offered own thoughts and made the process of selecting a sofa bed much easier than it would otherwise have... See more
Company replied
Superb service, offering all the right advice, going through all the details, how the sofa worked and all the T&Cs. Would highly recommend.
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
114-116 Southampton Road, SP1 2LE, Salisbury, United Kingdom
- 0333 999 9507
4.9
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Helpful service,shown to the goods…
Helpful service,shown to the goods wanted as soon as entry to shop. Explanation of workings,good.
Costing of various delivery times,good.
Explaining of various delivery times ,good.
16 March 2026
Reply from DFS Furniture - Salisbury
Good Morning,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Jordan
DFS Customer Support
What an easy experience
What an easy, friendly and professional experience. The guy who helped us couldn't have done more.
16 March 2026
Reply from DFS Furniture - Salisbury
Hi there, it’s great to hear you would recommend us after your recent visit to DFS. We hope you found the perfect sofa!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Salisbury
Good morning Rich,
Thanks for this fabulous review, we appreciate you sharing it with others!
Kind Regards
Lia
DFS Customer Support
Reply from DFS Furniture - Salisbury
Good morning Cameron,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Really helpful and friendly staff in…
Really helpful and friendly staff in store, made the process very easy and stress free. Thank you!
14 March 2026
Reply from DFS Furniture - Salisbury
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Salisbury
Good Morning Joanne,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Reply from DFS Furniture - Salisbury
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Cutomer Support
Reply from DFS Furniture - Salisbury
Hello,
Thank you for your kind feedback.
Kind regards,
Holly M
DFS Customer Support
Great service
Great service, the chap that helped us was very polite and not pushy for the sale.
28 February 2026
Reply from DFS Furniture - Salisbury
Hello, thank you for taking the time to leave a review on your positive experience with us. I am happy to hear of the excellent customer service you have received. We hope you found the perfect sofa.
Kind Regards,
Vanessa
DFS Customer Support
No pressure to buy
No pressure to buy , left alone to browse which made the experience much more enjoyable
7 March 2026
Reply from DFS Furniture - Salisbury
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Really friendly non pushy staff
Really friendly non pushy staff, welcoming to the store, not hounding you as you look around Charlotte, who took our ordered was very knowledgeable and friendly
7 March 2026
Reply from DFS Furniture - Salisbury
Hi there, thank you for taking the time to leave a 5-star review!😊
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Salisbury
Hello, thank you so much for your review. We are so happy to hear this!
Kind Regards,
Vanessa
DFS Customer Support
still waiting for item to be delivered
still waiting for item to be delivered. should have been a 2 week delivery been waiting 2 months and still no sofa
18 January 2026
Reply from DFS Furniture - Salisbury
We are truly sorry to hear that you have not yet received your furniture, and we completely understand how frustrating this delay must be for you. Please rest assured that we have already raised this issue with our internal team and are actively working to resolve it as quickly as possible. We are closely monitoring the situation and will make sure to provide you with an update as soon as we receive any new information, which should be within the next 72 hours. We sincerely apologise for any inconvenience or disappointment this has caused and appreciate your patience and understanding while we work to get your order to you.
Kind Regards,
Vanessa
DFS Customer Support
Great service!
Given lots of information and advice to make the right choice of sofa, very friendly and welcoming
5 March 2026
Reply from DFS Furniture - Salisbury
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Terrible Quality!!!
Terrible Quality!!!! Even worse customer service!!!
[DFS] C8Z414819 - Ticket #10649502
My complaint wasn’t a fault it was poor craftsmanship!!
Definition - oor craftsmanship on a sofa bed is a common issue, often manifesting as uncomfortable sleeping surfaces, broken mechanisms, and sagging frames, frequently found in mass-produced or lower-cost furniture. Key indicators of poor quality include flimsy materials like particleboard, uneven stitching, and weak joints that creak or wobble
Mattress and Cushion Issues: Extremely thin, uncomfortable mattresses (often with springs that can be felt) and rapidly sagging
Which is exactly the issue! Terrible quality and workmanship. This sofa bed is unusable, I’ve barely used it and not even 2 years old!!!
3 March 2026
Unprompted review
Reply from DFS Furniture - Salisbury
Good morning,
Thank you again for leaving your most recent review and for raising your concerns with us. To confirm your complaint has been reviewed on every review that has been brought to our attention and I am afraid our stance on this particular issue will remain the same. We apologise again for any inconvenience this may have caused you.
As your items do come with certain warranties when a fault is highlighted our service engineers will aim for a first touch resolution every time. Our service engineers are upholstered by trade and all repairs are done to a factory standard. We would always repair if a fault is found but unfortunately on this occasion no manufacturing fault was found with your furniture so, we are unable to assist you further.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Salisbury
Good Afternoon Tracey,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Good customer service and easy order
Friendly staff and easy ordering of sofas. Great range of stock.
28 February 2026
Reply from DFS Furniture - Salisbury
Good Afternoon,
Amazing 5* review, thanks for sharing!
Kind Regards,
Lorraine A
DFS Central Customer Support
Very friendly and informative with no…
Very friendly and informative with no pressure to take on the optional extras. Clear, concise and easy to talk to.
28 February 2026
Reply from DFS Furniture - Salisbury
Good Afternoon,
Thank you for sharing your lovely 5* review, your feedback is greatly appreciated!
Kind Regards,
Lorraine A
DFS Central Customer Support
cancelled order
when an order is cancelled which mine was, I am expecting a conformation and my money back
17 February 2026
Reply from DFS Furniture - Salisbury
Good morning Brenda,
Thank you for your feedback. We can confirm that your order has been cancelled within our system and a full refund has been issued, please allow up to 14 days for your refund to be received.
Kind Regards,
Holly M
DFS Customer Support
Mark delivered excellent service he was…
Mark delivered excellent service he was listening to what our needs were.
He gave us time to discuss and as family
Didn’t rush us
Thank you Mark
23 February 2026
Reply from DFS Furniture - Salisbury
We appreciate you taking the time to leave us such a wonderful review. We're so happy to hear that you felt listened to and were given ample time.
Kind Regards,
Vanessa
DFS Customer Support
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