DFS Furniture - Salisbury Reviews 

2,312
TrustScore 5 out of 5

4.9

114-116 Southampton Road, SP1 2LE Salisbury, GB


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See what reviewers are saying

Rated 5 out of 5 stars

brought a sofa and 2 chairs today. from dfs Salisbury. the guy that looked after us was really good. gave us all the information we needed. very polite and helpful. which helped us decide on whic... See more

Rated 5 out of 5 stars

The staff member who sold me my furniture was so helpful providing the information I needed Would recommend the DFS and can’t wait to get my new furniture The shop was presented lovely and the gen... See more

Company replied

Rated 5 out of 5 stars

Store assistant spent time with me and answered lots of questions with patience and courtesy. Offered own thoughts and made the process of selecting a sofa bed much easier than it would otherwise have... See more

Company replied

Rated 5 out of 5 stars

Have purchased sofa before and was pleased with it so this time around am expecting the same service so far Happy but we will wait till new sofa arrives

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Home Goods Store
  4. Living Room Furniture Store
  5. Sofa Store
  6. Upholstery Shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

  • 114-116 Southampton Road, SP1 2LE, Salisbury, United Kingdom

  • 0333 999 9507

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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4.9

All reviews

(2,312)

98,550 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Dfs Salisbury stuff you guys are…

Dfs Salisbury stuff you guys are amazing ,l was impressed with the overall experience , customer service is top notch 👌

10 April 2026
DFS Furniture - Salisbury logo

Reply from DFS Furniture - Salisbury

Hi there, thank you for your review. We're really pleased you were provided with all the information you needed, we hope this helped you choose the perfect sofa!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Cuddler sofa

Found products that suited our need for space.
Helpful staff answered our questions fully.

10 April 2026
DFS Furniture - Salisbury logo

Reply from DFS Furniture - Salisbury

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!


Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Staff was really great

Staff was really great, friendly and informative

8 April 2026
DFS Furniture - Salisbury logo

Reply from DFS Furniture - Salisbury

Hi there, thank you for taking the time to leave a 5-star review!😊

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Very nive helpfully

Very nive helpfully

8 April 2026
DFS Furniture - Salisbury logo

Reply from DFS Furniture - Salisbury

Good morning,

Thanks for sharing your lovely review!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Stress-free shopping thanks to Ben

I recently visited the DFS showroom in Salisbury and I cannot recommend the experience highly enough, specifically thanks to Ben.

From the moment I walked in, Ben struck the perfect balance between being helpful and giving me space to explore. I never felt pressured or "sold to," which is a rare find in furniture shopping. He was incredibly knowledgeable about the different ranges, helping me understand the pros and cons of various fabrics and configurations to ensure I found the perfect fit for my living room.

6 April 2026
DFS Furniture - Salisbury logo

Reply from DFS Furniture - Salisbury

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Quick

Quick, easy, personable process that was exactly what we wanted

7 April 2026
DFS Furniture - Salisbury logo

Reply from DFS Furniture - Salisbury

Good morning Lee,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Top notch experience

Fantastic service delivered by Tito in a professional and friendly manner.
Could not of asked for any more .

6 April 2026
DFS Furniture - Salisbury logo

Reply from DFS Furniture - Salisbury

Hello,

Thank you for your kind review.

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

The person we spoke to was helpful and…

The person we spoke to was helpful and completed everything quickly

6 April 2026
DFS Furniture - Salisbury logo

Reply from DFS Furniture - Salisbury

Good morning Peter,

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind regards,

Lia
DFS Customer Support

Rated 4 out of 5 stars

We knew what we wanted when we attended…

We knew what we wanted when we attended the store. The sales rep was accommodating to our wishes, showed other options. He explained the T’s & c’s and expected delivery time.
Overall a pain free experience!

6 April 2026
DFS Furniture - Salisbury logo

Reply from DFS Furniture - Salisbury

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

The help time and patience with the…

The help time and patience with the sales assistant Charlotte in helping me make the right choice.Ps.Thank you.

4 April 2026
DFS Furniture - Salisbury logo

Reply from DFS Furniture - Salisbury

Hello,

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind regards,

Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Excellent range of products and…

Excellent range of products and knowledgeable staff, made everything easy, we are looking forward to our new sofa.

4 April 2026
DFS Furniture - Salisbury logo

Reply from DFS Furniture - Salisbury

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Very friendly store.

Friendly welcoming staff.
No pressure selling unlike some other showrooms we've visited.

4 April 2026
DFS Furniture - Salisbury logo

Reply from DFS Furniture - Salisbury

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,
Lorraine A
DFS Customer Support

Rated 5 out of 5 stars

Very helpful

Very helpful - all purchased within half an hour.

4 April 2026
DFS Furniture - Salisbury logo

Reply from DFS Furniture - Salisbury

Good Afternoon,

Great review, thanks for sharing!

Kind Regards

Lorraine A
DFS Central Customer Support

Rated 5 out of 5 stars

The store attendant was brilliant…

The store attendant was brilliant ,friendly and professional.

31 March 2026
DFS Furniture - Salisbury logo

Reply from DFS Furniture - Salisbury

Good Afternoon Lydia,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

No hard sell, quick and easy buying experience

I knew exactly what I wanted when I went in and it was a quick and easy process. The salesman was very helpful and accommodating and didn’t do a hard sell on anything, which was appreciated.

30 March 2026
DFS Furniture - Salisbury logo

Reply from DFS Furniture - Salisbury

Good morning Sarah,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

DFS Salisbury Customers Service…

DFS Salisbury Customers Service Magnificent

21 March 2026
DFS Furniture - Salisbury logo

Reply from DFS Furniture - Salisbury

Good morning Viti,

Thanks for the 5 stars! It's much appreciated

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Great help

Great help. And made it very simple to order it.

26 March 2026
DFS Furniture - Salisbury logo

Reply from DFS Furniture - Salisbury

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind Regards,
Vanessa
DFS Customer Support

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