We were very happy with our experience at DFS Rotherham. The store is very well laid out, the pricing is clear and information about each range of furniture is readily available. Heather assisted us w... See more
Company replied
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See what reviewers are saying
Heather was the best sales person in the whole of the Eastern hemisphere. She made my daughter feel so included and gave us a great experience. Please can she be recommended for an award or bonus as w... See more
Company replied
I was very happy with my recent purchase at the DFS Rotherham store. The salesman who dealt with my purchase (Richard) was very professional, friendly, helpful and knowledgeable. I had visited other s... See more
Company replied
Went to dfs in Rotherham park gate, very polite and helpful staff, no pressuring to buy answered all our question was very patient. Very nice quality furniture. Just like to say thank you I'm very hap... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Rail Mill Way, Unit 12A, S626EJ, Parkgate, United Kingdom
- 0333 999 9814
4.9
Excellent
4K reviews
Asks customers to review
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Reply from DFS Furniture - Rotherham
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Walked into store and was made welcome
Walked into store and was made welcome. I was pointed to the area of the store that I needed.
I called the salesman for help and advice. Within hour I had purchased the product I needed and walked out the store with all the information I needed and looking forward to sitting on my new sofa
20 June 2026
Reply from DFS Furniture - Rotherham
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
great service and knowledge
20 June 2026
Reply from DFS Furniture - Rotherham
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
The Sales assistant that dealt with me
The Sales assistant that dealt with me, was extremely friendly and helpful. She managed to secure a sofa for me without any hassle or problems. Would definately recommend dfs
20 June 2026
Reply from DFS Furniture - Rotherham
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Excellent service
18 June 2026
Reply from DFS Furniture - Rotherham
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Rotherham
Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.
Kind Regards,
Vanessa
DFS Customer Support
Excellent member of staff very thorough…
Excellent member of staff very thorough with explaining insurance and also how to keep sofa clean and refreshing
17 June 2026
Reply from DFS Furniture - Rotherham
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Rotherham
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Staff were friendly and helpful.
15 June 2026
Reply from DFS Furniture - Rotherham
Good Morning,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
10/10
All in all great experience the staff was very friendly, not pushy or judgemental like în some other stores we previously went in, was even offered a drink while we completed our purchases
15 June 2026
Reply from DFS Furniture - Rotherham
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Won't be using dfs again the Rotherham…
Won't be using dfs again the Rotherham store just want to get the sale . We delayed our delivery until 1st of july as we would be on holiday and the staff in the store said that would be fine but while on holiday we get an email saying it will be delivered on 24th june and all we get is its not a storage facility . The Rotherham store staff shouldn't have agreed to the delay then . Updated..store tried to ring because they got the international ringtone they hung up and thats the point of the complaint because we are away and if its delivered there will be no body in the house
15 June 2026
Unprompted review
Reply from DFS Furniture - Rotherham
Hello Scott,
Thank you for sharing your experience with us. We are deeply sorry to hear about the issues you have faced with furniture and the subsequent handling of your concerns. Your feedback is extremely valuable, and we understand your frustration given the situation.
Rest assured the store manager is due to call you and address your concerns.
Kind regards,
Lia
DFS Customer Support
Great selection of sofas
Great selection of sofas, service and staff was excellent - not pushy or following you around
5 June 2026
Reply from DFS Furniture - Rotherham
Good Morning,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Rotherham
Good Afternoon,
Thank you for taking the time to leave us your review. We do appreciate any feedback and I am really sorry to hear you’re not happy with the service received.
If you would like to discuss the issue with us further we will look to get any problems resolved on 03339999777.
Kind Regards,
Lorraine A
DFS Central Customer Support
Can’t remember the name
The member of staff who we dealt with was informative, efficient and really helped us get the best out of our sofa shopping experience.
13 June 2026
Reply from DFS Furniture - Rotherham
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Excellent customer service from dfs
Excellent customer service from the young lady who served us. Informative and very attentive
13 June 2026
Reply from DFS Furniture - Rotherham
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Helpful and informative making the…
Helpful and informative making the buying process simple
13 June 2026
Reply from DFS Furniture - Rotherham
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Very happy with the customer service
Wasn’t expecting such good service from a high street shop but got a great deal, went in with a budget and got what I needed. I think the staff member was called Mia or something similar, she was lovely and extremely helpful.
11 June 2026
Reply from DFS Furniture - Rotherham
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Smooth transaction
We were sold the sofa from a sales assistant who was Romanian. She was very knowledgeable and pleasant. Nice easy smooth transaction and a nice coffee too . Fab!!!
12 June 2026
Reply from DFS Furniture - Rotherham
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Easy to find what we wanted quick…
Easy to find what we wanted quick delivery the delivery people were very polite and set the furniture up for us the shop staff were helpfull and friendly and gave very good information
4 June 2026
Reply from DFS Furniture - Rotherham
Hi there, thanks for taking the time to leave a 4-star review, it's great to hear feedback like this!
Kind Regards,
Vanessa
DFS Customer Support
Friendly knowledgeable salesman
Friendly knowledgeable salesman . Not pushy . Helped me find the suite to suit me . Explained everything clearly . An enjoyable experience
10 June 2026
Reply from DFS Furniture - Rotherham
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
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