Great experience, choosing and buying sofas at DFS. From walking in the store, the atmosphere was welcoming, air conditioning making it feel comfortable, great lighting and clean, clear to browse... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We were met by an extremely courteous salesman who explained the information on the sofas we were interested in, and we were happy to purchase from him after we decided on our choice. Thanks Faisal... See more
Company replied
We were allowed to wander around the store without sales pitches. The staff were very helpful. Two members who went through our buying process, did not hurry us and made sure we understood everything.... See more
Company replied
I had an excellent experience with DFS. The staff were friendly, helpful and professional, and they made the whole process easy and stress-free. The quality of the furniture is excellent, and I’m very... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Colchester Road, Unit 4,Gallows Corner, RM3 0AD, Romford, United Kingdom
- 0333 999 9796
4.9
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I got a very good deal on a leather…
I got a very good deal on a leather chair. That part was easy. The delivery took to long. 2 weeks. I only live down the road. But it was picked up from store. Taken to Colchester or Chelmsford. Then dropped off at my address
4 December 2025
Reply from DFS Furniture - Romford
Good Morning,
Thank you for taking the time to leave us your review. We do appreciate any feedback and for bringing this issue to our attention.
I can only apologise on behalf of DFS for the issues surrounding your delivery, I can appreciate this situation must have been incredibly frustrating.
I have taken a look into your order and I am happy to see your furniture has been delivered and we hope your enjoying your furniture.
Kind Regards,
Lorraine E
DFS Central Customer Support
Khan was fantastic help and very…
Khan was fantastic help and very knowledgeable. Clarified everything we needed to know! He was rushed and we are so happy with our purchase. Thank you.
8 August 2026
Reply from DFS Furniture - Romford
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Reply from DFS Furniture - Romford
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
Newson soffa
Hamil was a good salesman in a relaxed way no pressure thorough offered a cofee very good glad payed bit more for recliner and runner so could move them
6 August 2026
Reply from DFS Furniture - Romford
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Romford
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Lorraine E
DFS Central Customer Support
Reply from DFS Furniture - Romford
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
We were allowed to wander around the…
We were allowed to wander around the store without sales pitches. The staff were very helpful. Two members who went through our buying process, did not hurry us and made sure we understood everything. His name was Mr Khan and he had a young African assistant who had only just started this job. They were both very kind and knowledgeable.
3 August 2026
Reply from DFS Furniture - Romford
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Amazing service
26 July 2026
Reply from DFS Furniture - Romford
Hello,
Thank you for your great review.
Kind regards
Holly M
DFS Customer Support
Very good service from Khan
Very good service from Khan. Polite, informative and good knowledge of the product.
3 August 2026
Reply from DFS Furniture - Romford
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Sales Rep Khan was very engaging and…
Sales Rep Khan was very engaging and was listening to our requirements and was able to understand our choice of products. He explained all the areas and was very calm in his delivery without any pressure
1 August 2026
Reply from DFS Furniture - Romford
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
The gentleman that helped us was really…
The gentleman that helped us was really helpful. I have Tourette’s and he was so understanding and patient with me. He made my experience easy. His name was khan if I’m correct.
25 July 2026
Reply from DFS Furniture - Romford
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Khan.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Romford
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Very thorough sales staff.
18 July 2026
Reply from DFS Furniture - Romford
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - Romford
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
No pushy sales assistant.Enjoyable experience.
I felt the lady was very helpful and informative on what exactly I was looking for .She did not push me to buy .Also different ways to pay .Giving me plenty of time to choose.She also informed me of extras I could purchase .I had a very pleasant experience.
28 July 2026
Reply from DFS Furniture - Romford
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Great customer service!
On arriving into the store, after a few minutes we were approached by a lovely salesman called khan. He offered his assistance, and also a hot beverage. He was so helpful, and knowledgeable of all the products and furniture in the store. He was so professional, but not pushy. He helped show me all the measurements, even advised me to measure the seating area to make sure the furniture fits, which was great advice. We came away and went back a couple days later to be greeted with warmth and kindness like we were told friends. What a kind man he is. The store was clean and felt comfortable and not overbearing, or being forced into sales. We ended up purchasing some lovely furniture, and can't wait for it to arrive. Our experience was made so much better by the wonderful staff at DFS. Thank you!
27 July 2026
Reply from DFS Furniture - Romford
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - Romford
Hello Douglas,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Excellent service
Excellent service (Mr Khan). Very knowledgeable and friendly, and no pressure to buy.
27 July 2026
Reply from DFS Furniture - Romford
Hello Alan,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Amazing service
25 July 2026
Reply from DFS Furniture - Romford
Hello,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Great service
Friendly and very efficient service. Excellent knowledge of product and finance options. Everything was explained fully.
26 July 2026
Reply from DFS Furniture - Romford
Good Morning,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Jordan
DFS Central Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.