The staff in the shop were courteous and polite and did not apply any pressure in the sales transaction. Liam was very calm and clear and was helpful when we were going through options and changing ou... See more
Company replied
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See what reviewers are saying
We had a wonderful experience with Liam from DFS. He was extremely helpful, dedicated, and provided excellent customer service throughout the whole process. He took the time to explain everythin... See more
Company replied
My partner and I visited on a Friday evening and we picked out the sofa we wanted. We were approached by Brooke who confirmed there were a few options for us. Brooke was really friendly and took us th... See more
Company replied
We were looking to replace our Red Sofa and found one we liked in DFS Plymouth. The person that served us was called Liam and he was so patient with us and he made sure that all of our wishes for th... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Longbridge Road, PL6 8LX, Plymouth, United Kingdom
- 0333 999 9768
4.9
Excellent
4K reviews
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Reply from DFS Furniture - Plymouth
Hello Suzanne,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
Very helpful
Brian was very helpful when I was choosing new sofas. He showed me what the colours would look like on the big screen which was brilliant as they were more true than on the website.
He also gave me advice on the cushion fillings as well as the feet on the sofas and the eaziglides.
Overall a very good experience.
Thank you
1 July 2026
Reply from DFS Furniture - Plymouth
Hello Sarah,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Brian.
Kind regards,
Lia
DFS Customer Support
The staff were all very friendly and…
The staff were all very friendly and helpful and answered all our questions. Very impressed
1 July 2026
Reply from DFS Furniture - Plymouth
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
I cannot praise Myra enough she is the…
I cannot praise Myra enough she is the best sales lady I have dealt with ever !
her friendlyness, her manner, & professionalism is second to none
also Brian has the same attributes
29 June 2026
Reply from DFS Furniture - Plymouth
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Our Salesman Matt was very helpful
Our Salesman Matt was very helpful, friendly and had good knowledge of our products we purchased
29 June 2026
Reply from DFS Furniture - Plymouth
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Kind and helpful staff
The gentleman who helped us was very efficient and gave us all of the information about sofa care etc. He made the process very easy and we’re very excited to receive our sofas.
28 June 2026
Reply from DFS Furniture - Plymouth
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Really helpful knowledgable staff
Really helpful knowledgable staff. Friendly atmosphere, no hard sales pitch
28 June 2026
Reply from DFS Furniture - Plymouth
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
Sara was great
Sara was great, very personable, friendly and informative. Well impressed
28 June 2026
Reply from DFS Furniture - Plymouth
Hello, thank you so much for your review. We are so happy to hear this!
Kind Regards,
Vanessa
DFS Customer Support
Really good experience!
We went in with a good idea of what we wanted but Liam was really helpful and answered all our questions making buying the sofa a really smooth and easy process! Bonus points that the store was so dog friendly and the staff were so lovely to our dog who liked the sofas as much as us! We are really pleased and looking forward to delivery day! Thanks again DFS team!
27 June 2026
Reply from DFS Furniture - Plymouth
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Liam met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Nice salesman and very helpful
Nice salesman and very helpful, smooth service from start to finish.
27 June 2026
Reply from DFS Furniture - Plymouth
Good Morning,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
The sales rep Brook was very…
The sales rep Brook was very professional. Brook was not pushy in any way shape or form, very informative, helpful & nothing was too much bother
19 June 2026
Reply from DFS Furniture - Plymouth
Hello,
We’re really grateful and appreciate you taking the time to share your experience with us.
Kind regards,
Holly M
DFS Customer Support
Excellent product knowledge and…
Excellent product knowledge and friendly approach from the salesperson.
25 June 2026
Reply from DFS Furniture - Plymouth
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Gave us plenty of time to look and…
Gave us plenty of time to look and didn't feel pressurised constantly. Explained are options and when we said no to extra insurance they didn't keep trying to sell it to us
25 June 2026
Reply from DFS Furniture - Plymouth
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Very good at job thank you very much
23 June 2026
Reply from DFS Furniture - Plymouth
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Great service
Ordered my sofa today so can't speak for delivery or anything else yet but my experience so far has been great. No pressure from staff while I was browsing, I wandered around for a long time sitting on many sofas, chatted with one employee while ordering, very friendly, great customer service, the whole experience has been very good so far.
23 June 2026
Reply from DFS Furniture - Plymouth
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Plymouth
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Plymouth
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
New sofa
Spoke to a member of staff “brook”, she made me and my partner feel welcome and gave us the best outcome, very professional. Included us in every possible way of choosing our sofa, gave us an amazing deal, could not be happier
20 June 2026
Reply from DFS Furniture - Plymouth
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
easy clear and concise
19 June 2026
Reply from DFS Furniture - Plymouth
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Great servic.
I visited your store at marshmills plymouth and was served by Leam he was very professional, friendly and nolagable in helping me with choice, he was a credit to your company.
17 June 2026
Reply from DFS Furniture - Plymouth
Good Afternoon,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
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