We had such a lovely experience buying our sofa thanks to the American lady (so sorry we forgot your name as the process was so smooth and fast!) who helped us at DFS. She was incredibly friendly, kno... See more
Company replied
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On entering store the assistant offered help then left us to it .I decided on 2 sofas..the lady assistant let me take my time with no pressure..she even helped with moving storage stool around so I co... See more
Company replied
Excellent customer service, very polite and professional and made you feel welcome with no pressure. On down fall was there is no air con so it was very hot in the building
Company replied
I had an excellent experience with the salesperson Matthew Soole in DFS Plymouth. He listened carefully to what my quite specific requirements were for a sofa for my disabled son, and showed... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Longbridge Road, PL6 8LX, Plymouth, United Kingdom
- 0333 999 9768
4.9
Excellent
4K reviews
Asks customers to review
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Excellent customer service
Excellent customer service, very polite and professional and made you feel welcome with no pressure.
On down fall was there is no air con so it was very hot in the building
3 August 2026
Reply from DFS Furniture - Plymouth
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
great day everything well explainedand…
great day everything well explainedand it was well handled. it is great to be back again
3 August 2026
Reply from DFS Furniture - Plymouth
Hello,
Thank you for sharing your kind review with us.
Kind regards,
Holly M
DFS Customer Support
Brook was polite
Brook was polite, professional and explained the order and process very well, great customer service.
1 August 2026
Reply from DFS Furniture - Plymouth
Good Morning,
Thank you for your feedback. We are happy to hear that you had a great experience placing your order with Brook.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Plymouth
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Plymouth
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Great service
Liam was very professional and helpful, he made sure we understand everything before we agreed to the finance
31 July 2026
Reply from DFS Furniture - Plymouth
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Entering store the assistant offered…
On entering store the assistant offered help then left us to it .I decided on 2 sofas..the lady assistant let me take my time with no pressure..she even helped with moving storage stool around so I could decide .. just one negative, the price label showing was out of date but let me have it at the price on show ..
30 July 2026
Reply from DFS Furniture - Plymouth
Good Afternoon,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Very good service
Very good service, easy to navigate getting the product you want and the right cost and more so they offer 0% credit to pay over terms that suit you.Very help full and knowledgeable about the material.
29 July 2026
Reply from DFS Furniture - Plymouth
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - Plymouth
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - Plymouth
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
All staff were absolutely amazing
All staff were absolutely amazing - made the experience really easy and were very informative! Great customer service and welcoming vibe
28 July 2026
Reply from DFS Furniture - Plymouth
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine E DFS Customer Support
Great service
Great service , knowledgeable and courteous sales assistant with expert advice leading to a sale.
28 July 2026
Reply from DFS Furniture - Plymouth
Hello,
Thank you for sharing your lovely feedback with us.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Plymouth
Hello,
Thanks for sharing your lovely review!
Kind regards,
Lia
DFS Customer Support
A good price for a quality product
Service was friendly, polite and helpful. I was satisfied with the price paid.
26 July 2026
Reply from DFS Furniture - Plymouth
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Give the lady a promotion
We had such a lovely experience buying our sofa thanks to the American lady (so sorry we forgot your name as the process was so smooth and fast!) who helped us at DFS. She was incredibly friendly, knowledgeable, and made the whole process so easy and enjoyable. Nothing was too much trouble, and she really took the time to help us find the perfect sofa. Excellent customer service from start to finish. Thank you!
26 July 2026
Reply from DFS Furniture - Plymouth
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
The lady that served us was brilliant…
The lady that served us was brilliant and very helpful.
Excellent service so far.
26 July 2026
Reply from DFS Furniture - Plymouth
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Great service
Great, easy service. Everything explained fully. No pressure selling.
Salesman was informative and friendly.
26 July 2026
Reply from DFS Furniture - Plymouth
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Excellent customer service with time to…
Excellent customer service with time to experince and choose sofa in our own speed.
26 July 2026
Reply from DFS Furniture - Plymouth
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lorraine A DFS Customer Support
Reply from DFS Furniture - Plymouth
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Brian was great
With Brian’s help we found exactly what we were looking for and in the right colour and material. We were also given great advice on how to care for it to keep it looking its best.
Great service
25 July 2026
Reply from DFS Furniture - Plymouth
Good Afternoon,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
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