DFS Furniture - Peterborough Reviews 

3,414
TrustScore 5 out of 5

4.9

Maskew Avenue, PE1 2HS Peterborough, GB


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Rated 5 out of 5 stars

Originally Ben helped me to choose my new sofa. He was very helpful and informative, I left with measurements of new sofa to make sure I was happy with everything. Went back in today but unfortunate... See more

Company replied

Rated 5 out of 5 stars

We received great service from Ben who demonstrated aspect of the chairs and sofa we purchased. He did not tell us what we should buy but asked what our requirements were and then showed us that which... See more

Company replied

Rated 5 out of 5 stars

What made our experience great? Chloe. Chloe at your Peterborough store made our experience great. We searched for the right sofa across every possible store in a 30 mile radius, we went to your store... See more

Company replied

Rated 5 out of 5 stars

Dan made us feel very welcome, great hospitality and took his time on making sure we knew all the details, He did not shy away from any questions we threw at him and answered them very well with detai... See more

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Home Goods Store
  4. Living Room Furniture Store
  5. Sofa Store
  6. Upholstery Shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

  • Maskew Avenue, PE1 2HS, Peterborough, United Kingdom

  • 0333 999 9767

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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1-star

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4.9

All reviews

(3,414)

98,550 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great range of products

Great range of products, informative and friendly staff. Helped make decisions and gave us lots of info.

6 May 2026
DFS Furniture - Peterborough logo

Reply from DFS Furniture - Peterborough

Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Amazing deal and astounding customer service

I visited the store in Peterborough today yp see what kind of sofa I wanted and liked and there are so many options out there. I went I to the clearance section and there was a sofa I knew had to be mine, but I didn't have time to go through the motions whilst in the store (I wasn't expecting to stumble across a sofa i was dead set on so quickly!). So I went about my day and came home and used the online chat, and I spoke to a wonderful lady called Louise, she checked it was still there and was really friendly and down to earth and she was excited for me, her customer service was astounding! It was like my friend was helping me! Anyway, she got me a great deal and I have come away from the transaction feeling so happy about the purchase, thank you Louise, I dont think I would have done it if you hadn't have called me.

6 May 2026
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Reply from DFS Furniture - Peterborough

Hello,

Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

We were sold a sofa by Perry

We were sold a sofa by Perry, he was very helpful and professional made the experience a pleasure, would definitely purchase from again

4 May 2026
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Reply from DFS Furniture - Peterborough

Good afternoon JJ,

Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Would recommend Perry at DFS

I had Perry who dealt with me and was so helpful. He explained everything thoroughly and was very easy to talk to. Would highly recommend.

4 May 2026
DFS Furniture - Peterborough logo

Reply from DFS Furniture - Peterborough

Hi there, it sounds like a 10/10 experience in the store here! We are thrilled to hear about it! Thank you for the feedback.

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

The sales staff were not the usual…

The sales staff were not the usual pushy types that are often prolific in furniture shops. The staff remained connected but allowed us to browse with ease. Overall a great experience.

5 May 2026
DFS Furniture - Peterborough logo

Reply from DFS Furniture - Peterborough

Thanks for this fabulous review. We appreciate you sharing it with others!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

We went today to buy a sofa with my…

We went today to buy a sofa with my mother and father in law .. we spoke to Dan who was amazing very professional and made us feel very welcome we asked lots of questions and Dan answered every one he had a lot of patience we are very happy with our purchase Thankyou Dan … Claire Kieran and Maibel

5 May 2026
Unprompted review
DFS Furniture - Peterborough logo

Reply from DFS Furniture - Peterborough

Thanks for this fabulous review. We appreciate you sharing it with others!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Happy shopper

The store assistant was welcoming friendly helpful and made me full very comfortable

5 May 2026
DFS Furniture - Peterborough logo

Reply from DFS Furniture - Peterborough

Thanks for this fabulous review. We appreciate you sharing it with others!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Dan ( sales man )

Dan was totally professional in every matter, he introduced himself when we first came into the store , he gave us the time to look around without any pressure for a sale and was on hand with any questions that we had about the furniture. Once we had decided on what we wanted he was friendly and very knowledgeable. He took the time to allow us to choose what payment plan we wanted , he even offered us complimentary coffee whilst we mulled things over . Fantastic salesmanship. I hope that all your sales associates take note of Dan at work your sales would double. Can’t speak highly enough of him

5 May 2026
DFS Furniture - Peterborough logo

Reply from DFS Furniture - Peterborough

Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Not hassled while looking around

Not hassled while looking around. Great customer service.

5 May 2026
DFS Furniture - Peterborough logo

Reply from DFS Furniture - Peterborough

Good Afternoon,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

5 stars for Dan

We originally spoke to Dan at the Peterborough branch on Saturday 2nd of May, and he showed us some options available to us, both my wife and myself were split on the covering material. We went away after a considerable amount of time too talk about things and returned Monday 4th May, we again saw Dan who was very patient and very thorough in everything he told us and often repeated things until we understood every thing that was applicable to our order, he was always calm and unflustered, and made the whole buying experience enjoyable, with a nice cup of Latte and of course a comfortable seat on our purchase. Thanks Dan 10 out of 10.

4 May 2026
DFS Furniture - Peterborough logo

Reply from DFS Furniture - Peterborough

Thanks for this fabulous review. We appreciate you sharing it with others!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Great buying experience

Great buying experience, Ben went above and beyond throughout the initial shopping process, right down to explaining everything clearly and making sure we got the best value in the purchasing process

4 May 2026
DFS Furniture - Peterborough logo

Reply from DFS Furniture - Peterborough

Good morning Marc,

Your feedback is greatly appreciated, thank you for sharing your review with others and we look forward to you receiving your new furniture!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars
DFS Furniture - Peterborough logo

Reply from DFS Furniture - Peterborough

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

DFS Experience

The host listened, assisted to our requirements and explained the T&C great.

2 May 2026
DFS Furniture - Peterborough logo

Reply from DFS Furniture - Peterborough

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Daniel was really helpful and not…

Daniel was really helpful and not pushy, and once i'd made my decision he explained everything in detail throughout the buying process.

2 May 2026
DFS Furniture - Peterborough logo

Reply from DFS Furniture - Peterborough

Thanks for this fabulous review. We appreciate you sharing it with others!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Highly Recommended … y…

The salesperson was impeccable really listened and was very attentive and answered all my questions with great knowledge. Highly recommended.
Sofa, chair, side table and coffee table ordered with ease …

2 May 2026
DFS Furniture - Peterborough logo

Reply from DFS Furniture - Peterborough

Hi, thank you so much for your 5* review. We're really glad that you had a great shopping experience at DFS, we can’t wait to deliver

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

The saleman was very helpful and made…

The saleman was very helpful and made it so easy to find what we needed. Also was polite and the service we recieved was great

2 May 2026
DFS Furniture - Peterborough logo

Reply from DFS Furniture - Peterborough

Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting DFS. 😊

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Full of information

Full of information. Good staff and friendly

30 April 2026
DFS Furniture - Peterborough logo

Reply from DFS Furniture - Peterborough

Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!

Kind regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Jana made it great was honest calm gave…

Jana made it great was honest calm gave me lots of information listened to what I wanted lovely person no pushing just listening and advising

26 April 2026
DFS Furniture - Peterborough logo

Reply from DFS Furniture - Peterborough

Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!

Kind Regards,
Vanessa
DFS Customer Support

Rated 5 out of 5 stars

Bull

Excellent and the Web page is also easy to use

20 April 2026
DFS Furniture - Peterborough logo

Reply from DFS Furniture - Peterborough

Hello,

Thank you for your kind feedback.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

The woman was lovely really sold the…

The woman was lovely really sold the sofa to me great service

26 April 2026
DFS Furniture - Peterborough logo

Reply from DFS Furniture - Peterborough

Hello,

Thank you for your lovely feedback.

Kind regards
Holly M
DFS Customer Support

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