Originally Ben helped me to choose my new sofa. He was very helpful and informative, I left with measurements of new sofa to make sure I was happy with everything. Went back in today but unfortunate... See more
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We received great service from Ben who demonstrated aspect of the chairs and sofa we purchased. He did not tell us what we should buy but asked what our requirements were and then showed us that which... See more
Company replied
What made our experience great? Chloe. Chloe at your Peterborough store made our experience great. We searched for the right sofa across every possible store in a 30 mile radius, we went to your store... See more
Company replied
Entering the store we were welcomed by a couple of members of staff. We were able to look around without pressure, then once we had decided we were helped by Dan. He was knowledgeable, polite, persona... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Maskew Avenue, PE1 2HS, Peterborough, United Kingdom
- 0333 999 9767
4.9
Excellent
3K reviews
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My sales adviser was very patient and…
My sales adviser was very patient and friendly. She helped me decide on colour and was very knowledgeable on the products.
It was extremely hot in the showroom. There is no air conditioning. She made sure I had plenty of water to drink.
DFS should install air con!
27 June 2026
Reply from DFS Furniture - Peterborough
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Lorraine A
DFS Central Customer Support
Dan was very helpful and friendly
Dan was very helpful and friendly. He was very patient with me and my young child when going through the ordering process and explaining everything thoroughly.
28 June 2026
Reply from DFS Furniture - Peterborough
Good Afternoon,
We are really happy that Dan met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Ben was delightful
Ben was delightful and calm and not pushy but still managed to sell us the extras. Insurance and we came away financially poorer but happy. A great sales person.
27 June 2026
Reply from DFS Furniture - Peterborough
Good Morning,
Thank you for leaving us a 5* review. We are really happy that Ben met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Great support
Served by Chloe at Peterborough DFS and give her a 10 for customer service. She made me feel comfortable and gave me time to look at options to choose before making my purchase. Everything was well explained. Enjoyable experience. The only downside is no air conditioning in the store which was a struggle when walking about looking at options. Definitely need some sort of cooling system in there!
27 June 2026
Reply from DFS Furniture - Peterborough
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Chloe met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Ben was lovely friendly and took the…
Ben was lovely friendly and took the time to consider all my options and what best suits my needs. Great customer service
26 June 2026
Reply from DFS Furniture - Peterborough
Good Morning,
Thank you for taking the time to leave your review. We are really happy to hear that you had a great experience in store with Ben.
Kind Regards,
Jordan
DFS Customer Support
Great service with quality products at…
Great service with quality products at reasonable prices
25 June 2026
Reply from DFS Furniture - Peterborough
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Very helpful
Very helpful, very knowledgeble. Made the purchase easy and straightforward.
23 June 2026
Reply from DFS Furniture - Peterborough
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
AVOID
AVOID , AVOID AVOID.
If I could give 0 stars I would
Absolutely appalling quality sofa , staff and manager at Peterborough branch are rude all promise call backs and nothing ever comes back. took 20 weeks to repair my grandfathers sofa to a poor standard and the sofa has broke again the manager is great at lip service but not at actioning any complaints not a single complaint has been raised even though I have asked multiple times would totally avoid this company as they scam old people into buying their poor quality sofas and then their service guys who come out are extremely rude and come across aggressive , AVOID AT ALL COSTS ,
24 June 2026
Unprompted review
Reply from DFS Furniture - Peterborough
Good Afternoon Brandon,
Thank you for reaching out to us regarding the experience you have had with your order and poor service received.
Please accept our apologies if you are experiencing a problem with your furniture. We are sorry to hear that you are having issues with your bed and the poor communication from DFS.
Unfortunately, as no order reference number has been provided we are unable to locate your order. However, if you would like to discuss this matter further please do not hesitate to contact our Customer Service Team on 0333 9999 777 and choose option 2.
Kind Regards,
Lorraine A
DFS Central Customer Support
Good good hood
23 June 2026
Reply from DFS Furniture - Peterborough
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Satisfied customer
Me and my partner was dealt by Ben, he was amazing, answered all our questions regarding the sofa we fell in love with, Came away very satisfied. Can’t wait for our new sofa to arrive. Very happy
22 June 2026
Reply from DFS Furniture - Peterborough
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Shopping for a lounge suite
I had done my research before shopping but Niall explained every very clearly to us. And helped us make an informed choice.
Oh and the hot chocolate was very good
22 June 2026
Reply from DFS Furniture - Peterborough
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
The young lady who tended to us and sat…
The young lady who tended to us and sat and spoke to us was brilliant she really made the whole process easy
13 June 2026
Reply from DFS Furniture - Peterborough
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Peterborough
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
Fantastic Staff Member and Customer Service.
Walking into the store we were greeted by Ben, who happily showed us around, answered all our questions and was the epitome of professionalism. He went through all the paperwork clearly, concisely and without jargon.
18 June 2026
Reply from DFS Furniture - Peterborough
Hello,
Thank you so much for taking the time to give us a 5 star rating and to share your experience with others. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Ben at Peterborough very good and to…
Ben at Peterborough very good and to the point. Pushed for time but he did a superb job.
18 June 2026
Reply from DFS Furniture - Peterborough
Good Afternoon,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Jordan
DFS Customer Support
Excellent experience
17 June 2026
Unprompted review
Reply from DFS Furniture - Peterborough
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Vanessa
DFS Customer Support
Perry was brilliant
Perry was brilliant. We had a good laugh ordering our new sofa, all our needs were met. Went through everything regarding the order process.
17 June 2026
Reply from DFS Furniture - Peterborough
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Peterborough
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Lovely sales lady
Lovely sales lady, gave us time to decide. Everything was explained very thoroughly. Also the sales lady, (Chloe) I think? also checked our order with a senior member of staff, he was also very helpful.
7 June 2026
Reply from DFS Furniture - Peterborough
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Peterborough
Hello Martin,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind regards,
Lia
DFS Customer Support
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