Originally Ben helped me to choose my new sofa. He was very helpful and informative, I left with measurements of new sofa to make sure I was happy with everything. Went back in today but unfortunate... See more
Company replied
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We received great service from Ben who demonstrated aspect of the chairs and sofa we purchased. He did not tell us what we should buy but asked what our requirements were and then showed us that which... See more
Company replied
What made our experience great? Chloe. Chloe at your Peterborough store made our experience great. We searched for the right sofa across every possible store in a 30 mile radius, we went to your store... See more
Company replied
Entering the store we were welcomed by a couple of members of staff. We were able to look around without pressure, then once we had decided we were helped by Dan. He was knowledgeable, polite, persona... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Maskew Avenue, PE1 2HS, Peterborough, United Kingdom
- 0333 999 9767
4.9
Excellent
3K reviews
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This company invites their customers to review, whether positive or negative
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We purchased a sofa when we came into…
We purchased a sofa when we came into the store .Chloe was very helpful and very professional at her job . Brilliant customer service 👏
6 August 2026
Reply from DFS Furniture - Peterborough
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Knowledgeable salesman.
The sales representative was very knowledgeable and there to help rather than be pushy!
2 August 2026
Reply from DFS Furniture - Peterborough
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine E DFS Customer Support
Great service. Comfy sofa.
So helpful and polite. The young lady who helped me several times was fabulous. I had to wait a long time for my delivery but I knew that when I ordered it. Got money off also as the price went down whilst waiting.
1 February 2026
Reply from DFS Furniture - Peterborough
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
The raised stitching design on the sofa…
The raised stitching design on the sofa is so hard that it hurts the calves of my legs when in the reclined position. Therefore it is very uncomfortable.
2 August 2026
Reply from DFS Furniture - Peterborough
Good morning Lucia,
Thank you for taking the time to write to us, we are sorry to hear you are finding the furniture uncomfortable. We can see that a visit is due to take place next week, if this is something the technician can assist with on their visit they will certainly do so.
Kind Regards,
Holly M
DFS Customer Support
Excellent service
Great, friendly and efficient service in store today. Great job, Chloe. Thank you.
2 August 2026
Reply from DFS Furniture - Peterborough
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine E
DFS Customer Support
Reply from DFS Furniture - Peterborough
Hello,
Thank you for your great review.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Peterborough
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Excellent service
Excellent service, great prices. The staff are really friendly and a pleasure to deal with. Highly recommend.
1 August 2026
Reply from DFS Furniture - Peterborough
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Ben from Peterborough store really…
Ben from Peterborough store really welcomed us. Understood what we were looking for and even tho it wasn’t in stock showed us similar sizes and materials. We left feeling happy and satisfied we’d made a good choice.
25 July 2026
Reply from DFS Furniture - Peterborough
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Peterborough
Hello,
Thank you for your positive review.
Kind regards
Holly M
DFS Customer Support
Daniel was very helpful while we were…
Daniel was very helpful while we were making our purchase, he explained in detail about the fabrics and the workings of our power sofa and chairs. He was very pleasant and friendly and made our shopping trip a pleasant experience.
31 July 2026
Reply from DFS Furniture - Peterborough
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
The sales rep was superb
The sales rep was superb - no hurry, answered all my questions well - was helpful in that she identified my requirement and offered alternatives, not more expensive but targeted accurately. I was offered coffee, biscuits etc and she made sure the financial aspects of my purchase were explained fully and when I told her I would by paying the full amount immediately she kindly offered me a further financial benefit. To summarise a pleasant, very well managed experience.
31 July 2026
Reply from DFS Furniture - Peterborough
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Peterborough
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Was served by a lovely young lady
Was served by a lovely young lady, Chloe, who was very friendly and knowledgeable about the products and service. I managed to get everything I wanted and thoroughly enjoyed the experience.
31 July 2026
Reply from DFS Furniture - Peterborough
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Dan made us feel very welcome
Dan made us feel very welcome, great hospitality and took his time on making sure we knew all the details, He did not shy away from any questions we threw at him and answered them very well with detailed knowledge and professionalism. Will shop again with dfs because of him. He’s a credit to the company.
31 July 2026
Reply from DFS Furniture - Peterborough
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
I was a pain in the backside lol Ben…
I was a pain in the backside lol Ben was patient and kind , I had four to choose from , visited shop twice was in there over an hour each time , very good service and really helpful when I was asking for measurements
29 July 2026
Reply from DFS Furniture - Peterborough
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
We order our sofa Perry was so so full…
We order our sofa Perry was so so full and explain everything properly thank you so much
26 July 2026
Reply from DFS Furniture - Peterborough
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Very friendly and efficient staff that…
Very friendly and efficient staff that made the whole process easy. Excellent knowledge on the furniture and care package. Would highly recommend the Peterborough branch.
26 July 2026
Reply from DFS Furniture - Peterborough
Good Morning,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Peterborough
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Sales person was very helpful and…
Sales person was very helpful and explained the process well. Answered all of our questions.
24 July 2026
Reply from DFS Furniture - Peterborough
Good Morning,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
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