Ian was very helpful and professional. He clearly explained all the benefits and features regarding our choice of sofa. He then took us through the finance options available to us. All in all, Ian d... See more
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Sadiq dealt with us today , he was very helpful helping us choose what we wanted.Sadiq was polite throughout the visit , he didnt rush us in any way , once we picked the sofa he explained everything f... See more
Company replied
We received first-class service from start to finish from Ash (Mohammad Mughal). Working in car sales myself, I know when someone is truly excellent at their craft, and Ash is exactly that. His ap... See more
Heather (my birthday twin!) was so helpful and friendly. She had the perfect balance of giving us time to look around but being available to answer any questions we had, and was really knowledgeable a... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Washington Road, PA3 4EP, Paisley, United Kingdom
- 0333 999 9792
4.9
Excellent
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Reply from DFS Furniture - Paisley
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Excellent customer service by Ash
Excellent customer service by Ash, he explained the details of the product extremely well and clearly explained the next steps. New sofa should be arriving in the next couple of weeks!
28 July 2026
Reply from DFS Furniture - Paisley
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
We had a great experience at DFS and…
We had a great experience at DFS and couldn’t be happier with the service we received from Derek. He was so friendly, welcoming and genuinely helpful from the moment we walked in. He listened to what we were looking for, answered all of our questions, and never made us feel under any pressure.
Thanks to Derek, we found the perfect sofa for our home, and he made the whole process easy and enjoyable. It’s rare to receive such excellent customer service these days, so we really wanted to say thank you. Derek is a real credit to DFS, and we wouldn’t hesitate to recommend both him and the store to anyone looking for a new sofa. Thanks again from Kennedy family xx
28 July 2026
Reply from DFS Furniture - Paisley
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Derek.
Kind Regards,
Jordan
DFS Customer Support
Unfortunately I had a bad experience…
Unfortunately I had a bad experience with DFS in February of this year. I was with my niece when I purchased a lovely corner unit the Atholl suite.
To my horror I discovered 9 days later that it was 9cm
To long for what I needed. My niece and I went straight
Over to the store to find out what we could do about it.
Obviously I was going to buy another suite.
Lo and behold I was told immediately if I cancel I would lose my deposit of £676. I was shocked. You had to cancel within 24hours. I was told this when purchasing but did not think for all the world that I would have to cancel.
I had to pay an extra £276 to order another suite. It was the only option.Either pay £276 or lose £676. I was beaten. Thesuite I chose in a rush is very uncomfortable
And is of poor quality.
I have told this to the store but all I receive was we cannot help you.
I am having to purchase another suite suite as the one we have now has given me neck pain.
So beware when you shop at DFS. PAISLEY.
11 February 2026
Unprompted review
Reply from DFS Furniture - Paisley
Good Afternoon,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
We are very sorry to see that you've rated DFS 1 star, this is very disappointing and we apologise for any inconvenience caused.
Unfortunately, as no order reference number has been provided we are unable to locate your order. However, if you would like to discuss this matter further please do not hesitate to contact our Customer Service Team on 0333 9999 777.
Kind Regards,
Jordan
DFS Customer Support
Excellent assistant
Excellent assistant. Pleasant and helpful.
Well laid out shop. Plenty of information.
25 July 2026
Reply from DFS Furniture - Paisley
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Excellent information from staff member
Staff member was very helpful discussed plenty of options that covered our requirements
27 July 2026
Reply from DFS Furniture - Paisley
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
A pleasant visit all round
Nice open, well laid out store. Pleasant approach by sales assistant, John. No hurry or pressure to buy. Knowledgeable about the product we were interested in. Efficient dealing with purchase procedure.
24 July 2026
Reply from DFS Furniture - Paisley
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with John.
Kind Regards,
Jordan
DFS Customer Support
We had a very positive experience-…
We had a very positive experience- everything explained and order made
27 July 2026
Reply from DFS Furniture - Paisley
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.
Kind Regards,
Lorraine A
DFS Central Customer Support
Was served by Derek today who was very…
Was served by Derek today who was very pleasant & helpful. His customer service was excellent.
27 July 2026
Reply from DFS Furniture - Paisley
Hello Mrs Miller,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lia
DFS Customer Support
The sales girl knew all about the sofa…
The sales girl knew all about the sofa I was looking at, unfortunately that one was sold but she sourced me the exact same sofa from another store. Am well pleased with my experience.
26 July 2026
Reply from DFS Furniture - Paisley
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Paisley
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Reply from DFS Furniture - Paisley
Good Morning,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - Paisley
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Your representative Gienara
Your representative Gienara ? Was very professional and knowledgeable regarding the product .explained everything clearly and made a very positive experience for my daughter and myself.
25 July 2026
Reply from DFS Furniture - Paisley
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Friendly and helpful staff thank you to…
Friendly and helpful staff thank you to Archie for helping us pick our new sofa
25 July 2026
Reply from DFS Furniture - Paisley
Good Morning,
We really appreciate you taking the time to give us a 5* rating, thank you very much!
Kind Regards,
Jordan
DFS Customer Support
Dealt with a new recruit in Paisley…
Dealt with a new recruit in Paisley showroom called Archie and he was very good, especially for his 1st time. Always go to dfs and would’t go elsewhere to be honest.
25 July 2026
Reply from DFS Furniture - Paisley
Good Morning,
Thank you for leaving us a 5* review. We are really happy that Archie met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Staff were very helpful without being…
Staff were very helpful without being too over the top which we liked, sometimes I feel sales people in these shops can be a bit too pushy. The whole process took us around 45 minutes past the scheduled closing time but the sales person was happy to let us stay to complete it. Overall we were very happy with the experience.
24 July 2026
Reply from DFS Furniture - Paisley
Good Morning,
Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!
Kind Regards,
Jordan
DFS Customer Support
Wise selection of sofas
Was selection of sofas, fabrics and colours to select from. Christine, our sales person was extremely helpful.
24 July 2026
Reply from DFS Furniture - Paisley
Good Morning,
We are really happy that Christine met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Saleswoman was very helpful
24 July 2026
Reply from DFS Furniture - Paisley
Good Morning,
Amazing review, thanks for sharing!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Paisley
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
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