Sadiq dealt with us today , he was very helpful helping us choose what we wanted.Sadiq was polite throughout the visit , he didnt rush us in any way , once we picked the sofa he explained everything f... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Heather (my birthday twin!) was so helpful and friendly. She had the perfect balance of giving us time to look around but being available to answer any questions we had, and was really knowledgeable a... See more
Company replied
I had a really lovely experience in DFS Paisley, I was made to feel welcome by Koray who helped me from start to finish. It felt like a chilled atmosphere, and didn't feel like I was being pus... See more
Company replied
We found Ian in the Paisley store to be a lovely sales person to deal with meaning we returned to purchase instore rather than buy online as he had given us so much help. He was very knowledgeable abo... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Washington Road, PA3 4EP, Paisley, United Kingdom
- 0333 999 9792
4.9
Excellent
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The store is well laid out and easy to…
The store is well laid out and easy to navigate. The staff are friendly but not pushy which is good as I don’t like being rushed into anything.
29 August 2026
The whole process was so simple and the…
The whole process was so simple and the staff were so helpful. The customer service was also excellent.
29 August 2026
Derek was exceptionally helpful
Derek was exceptionally helpful, informative and made it a very easy process in store.
29 August 2026
Brilliant service staff were so helpful…
Brilliant service staff were so helpful and knowledgeable
22 August 2026
We were looked after with the salesman…
We were looked after with the salesman very informative
29 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very happy with salesperson today got…
Very happy with salesperson today got what we needed at the right price
29 August 2026
Reply from DFS Furniture - Paisley
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Joules Couch Purchase
That staff at the paisley branch were very helpful and provided the required information to slow us to select the right couch. I would especially like to recognise Lavinia for here high level of customer focus
28 August 2026
Reply from DFS Furniture - Paisley
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
Ash the Sales advisor was excellent
Ash the Sales advisor was excellent, his knowledge and advice was very helpful
27 August 2026
Reply from DFS Furniture - Paisley
Hello,
Thank you for your lovely feedback.
Kind Regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Paisley
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
Delightful
Great. Informative. Happy, Pleasent staff. There was no pressure. A great layout of the store. Plenty of styles.
27 August 2026
Reply from DFS Furniture - Paisley
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Koray Yildrim was amazing from the…
Koray Yildrim was amazing from the minute we walked in to the shop, professional, helpful and really knowledgeable.
Great contact after our visit, really recommend this store & Koray!
27 August 2026
Reply from DFS Furniture - Paisley
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
The young lady was very efficient and…
The young lady was very efficient and quick as we had places to go that day. very good!
20 August 2026
Reply from DFS Furniture - Paisley
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lia
DFS Customer Support
Was such a stress free process
Was such a stress free process, everything was explained so well.
26 August 2026
Reply from DFS Furniture - Paisley
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Very helpful and never felt under any…
Very helpful and never felt under any pressure to buy but very helpful staff when needed.
26 August 2026
Reply from DFS Furniture - Paisley
Good Morning,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Excellent staff
Staff were very friendly and knowledgeable about the products. Lots of staff available to help. I especially liked that they got someone else in the store to double check the order.
24 August 2026
Reply from DFS Furniture - Paisley
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Paisley
Good Afternoon,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Support is there but left to own devices
Brilliant support but also left to our own devices which was perfect. No pressure and every question we had was answered.
25 August 2026
Reply from DFS Furniture - Paisley
Good Afternoon,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Derek was really helpful (and patient)…
Derek was really helpful (and patient) with us when choosing the best options for our new couch. No pressure, let us take our time and covered everything we needed to know before we purchased. Great customer service.
24 August 2026
Reply from DFS Furniture - Paisley
Hello,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Excellent experience
We found Ian in the Paisley store to be a lovely sales person to deal with meaning we returned to purchase instore rather than buy online as he had given us so much help. He was very knowledgeable about the products, very friendly and helpful with all my plentiful questions I had. A credit to the store!
24 August 2026
Reply from DFS Furniture - Paisley
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear you had a smooth experience when placing your order with us.
Kind Regards,
Holly M
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.