DFS Furniture - Paisley Reviews 

10,496
TrustScore 5 out of 5

4.9

Washington Road, PA3 4EP Paisley, GB


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See what reviewers are saying

Rated 5 out of 5 stars

Sadiq dealt with us today , he was very helpful helping us choose what we wanted.Sadiq was polite throughout the visit , he didnt rush us in any way , once we picked the sofa he explained everything f... See more

Company replied

Rated 5 out of 5 stars

Heather (my birthday twin!) was so helpful and friendly. She had the perfect balance of giving us time to look around but being available to answer any questions we had, and was really knowledgeable a... See more

Company replied

Rated 5 out of 5 stars

I had a really lovely experience in DFS Paisley, I was made to feel welcome by Koray who helped me from start to finish. It felt like a chilled atmosphere, and didn't feel like I was being pus... See more

Company replied

Rated 5 out of 5 stars

We found Ian in the Paisley store to be a lovely sales person to deal with meaning we returned to purchase instore rather than buy online as he had given us so much help. He was very knowledgeable abo... See more

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Home Goods Store
  4. Living Room Furniture Store
  5. Sofa Store
  6. Upholstery Shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

4.9

Excellent

TrustScore 5 out of 5

10K reviews

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1-star

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4.9

All reviews

(10,496)

100,800 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. Derek was of great help making us feel welcome. With a chat over a coffee with Derek his expertise helped us in choosing the right sofa for our home. We could not be happier with the choice we made.

17 August 2026
DFS Furniture - Paisley logo

Reply from DFS Furniture - Paisley

Hello,

We are really grateful for your kind words and for sharing your experience in our store with Derek. Thank you very much and we look forward to seeing you again!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

I came in to buy a bed an mattress I…

I came in to buy a bed an mattress I was told its best to try out mattress before I buy i like a firm mattress so the guy put me in the right direction of firm mattress I tried it out an was happy with it .

24 August 2026
DFS Furniture - Paisley logo

Reply from DFS Furniture - Paisley

Good Afternoon,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

The store has a very friendly…

The store has a very friendly atmosphere and the assistant was nice and cheerful. I’m also very happy with the items that I have purchased.

23 August 2026
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Reply from DFS Furniture - Paisley

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Customer review

Excellent service for Ian. He was extremely helpful and the whole process was seamless. Would highly recommend!

21 August 2026
DFS Furniture - Paisley logo

Reply from DFS Furniture - Paisley

Hello,

Thank you for sharing your positive feedback with us.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Mick

Staff were very helpful

23 August 2026
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Reply from DFS Furniture - Paisley

Hello,

Thank you for your 5 star review.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

As soon as we went into the store,we…

As soon as we went into the store,we never felt under pressure to buy anything and had enough time to look.the gentleman Ash who took to do.with us was excellent and knowledgeable we actually called him a legend because he was so good.

23 August 2026
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Reply from DFS Furniture - Paisley

Hello,

Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Friendly

Friendly, efficient service. Knowledgeable staff with no pressure to get a sale.

23 August 2026
DFS Furniture - Paisley logo

Reply from DFS Furniture - Paisley

Hello,

Thank you for your positive feedback.

Kind regards,
Holly M
DFS Customer Support

Rated 4 out of 5 stars

My new couch

Everything was explained well

16 August 2026
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Reply from DFS Furniture - Paisley

Hello,

Thank you for your kind review.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

More of a conversation

More of a conversation, than just asking questions and ticking boxes with derek

23 August 2026
DFS Furniture - Paisley logo

Reply from DFS Furniture - Paisley

Hello,

Thank you for sharing your great review with us.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Fab experience

Heather (my birthday twin!) was so helpful and friendly. She had the perfect balance of giving us time to look around but being available to answer any questions we had, and was really knowledgeable about the sofa we ended up buying. The whole experience from start to finish was brilliant. We can't wait for our new sofa to arrive. Thanks for all your help today Heather, you are amazing! Xx

23 August 2026
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Reply from DFS Furniture - Paisley

Hello Angela,

Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Heather.

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Wife only went in to look as gettin new…

Wife only went in to look as gettin new house after speakin with someone she was happy to get couch and king size bed she had her heart set on 😁

15 August 2026
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Reply from DFS Furniture - Paisley

Hello,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Bought a new bed

Bought a new bed, mattress and ottoman today. Bobby, the salesperson, was exceedingly helpful. The sale and paperwork went smoothly.

22 August 2026
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Reply from DFS Furniture - Paisley

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Great service

Experienced great service and support

22 August 2026
DFS Furniture - Paisley logo

Reply from DFS Furniture - Paisley

Hello,

Thank you for your 5 star review.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

I had a really lovely experience in DFS…

I had a really lovely experience in DFS Paisley, I was made to feel welcome by Koray who helped me from start to finish.

It felt like a chilled atmosphere, and didn't feel like I was being pushed into anything. Koray really listened to me and even made some suggestions that would suit my home.

Really looking forward to getting my sofa :)

22 August 2026
DFS Furniture - Paisley logo

Reply from DFS Furniture - Paisley

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about your great experience with DFS. Thank you so much for placing an order with us.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Being able to try the couches in person…

Being able to try the couches in person and speak to a rep who knew what he was talking about makes it more worthwhile visiting the store than buying blind online.

22 August 2026
DFS Furniture - Paisley logo

Reply from DFS Furniture - Paisley

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Ash dealt with us and was very easy to…

Ash dealt with us and was very easy to understand and very good at explaining everything, also friendly service from him.

22 August 2026
DFS Furniture - Paisley logo

Reply from DFS Furniture - Paisley

Hello,

We are really grateful for your kind words and for sharing your experience!

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Great customer service

Sadiq dealt with us today , he was very helpful helping us choose what we wanted.Sadiq was polite throughout the visit , he didnt rush us in any way , once we picked the sofa he explained everything from start to finish , really nice guy , very good at his job ,he took us round the whole store and helped us choose 100%.Bobby another worker was also very nice to us .well done DFSPaisley.

22 August 2026
DFS Furniture - Paisley logo

Reply from DFS Furniture - Paisley

Hello,

Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Bobby was Absolutely Fantastic at your…

Bobby was Absolutely Fantastic at your Paisley store made buying our purchase so comfortable and let us take our time in choosing all our furniture and at no time was he pushing us to buy which is definitely the way I like to shop, could you please pass this on to his Manager as he I'd Definitely a credit to your company

22 August 2026
DFS Furniture - Paisley logo

Reply from DFS Furniture - Paisley

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,
Lorraine E DFS Customer Support

Rated 5 out of 5 stars

Arlene hunter

Aniya was very helpful and knowledgeable. Helped to make our experience flawless.

22 August 2026
DFS Furniture - Paisley logo

Reply from DFS Furniture - Paisley

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards
Lorraine E DFS Customer Support

Rated 5 out of 5 stars

Very helpful

Saeed was very helpful, he clearly knows his product. He listened to what I wanted and guided me through the process from choosing my sofa, to colour choice and finance options.

21 August 2026
DFS Furniture - Paisley logo

Reply from DFS Furniture - Paisley

Hello,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lorraine E
DFS Customer Support

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