Your representative was excellent. He helped me find the exact suite I was looking for and showed me all the options including online . He couldn't have been any more helpful. He explained everyth... See more
Company replied
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Advice was helpful when wanted and not intrusive when not required. Had left two other store because we were being mithered too much when just looking around. Salesman knew what he was talking abo... See more
Company replied
We’ve used DFS a few times over the years, and we’ve always been impressed at the level of service,(without being ‘pushy’ like some retailers!) the friendliness as well as the great range of sofas. D... See more
Company replied
Hamzah at the Manchester South store was super friendly and knowledgeable too. He was charming but not pushy. He made buying our new lounge furniture most enjoyable.
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Throstles Green, M16 0SN, Stretford, United Kingdom
- 0333 999 9751
4.9
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Lovely experience …
Hamzah at the Manchester South store was super friendly and knowledgeable too.
He was charming but not pushy.
He made buying our new lounge furniture most enjoyable.
27 August 2026
Great service by the staff
20 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Very friendly staff making the purchase…
Very friendly staff making the purchase easy and enjoyable. Made to feel welcome and valued. Very informed about the process. Thank you 🙏
26 August 2026
Reply from DFS Furniture - Manchester
Hello Faye,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Manchester
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Attentive staff
Attentive staff, went through the details of product. No pressure to purchase. We came back 3 times to ensure it was the right item we wanted.
25 August 2026
Reply from DFS Furniture - Manchester
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
I was very well looked after and very…
I was very well looked after and very well advised the person I was dealing with was really nice and very helpful polite and friendly person explaining everything to me 👍😃
23 August 2026
Reply from DFS Furniture - Manchester
Hello Lorraine,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Jess was really pleasant and patient…
Jess was really pleasant and patient with us while we made our choices and talked us through everything.
23 August 2026
Reply from DFS Furniture - Manchester
Hello,
Thank you for sharing your great review with us.
Kind regards,
Holly M
DFS Customer Support
My sales man Dennis
23 August 2026
Reply from DFS Furniture - Manchester
Hello,
Thank you for your 5 star review.
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Manchester
Hello,
Thank you for your great feedback.
Kind regards,
Holly M
DFS Customer Support
It was great
It was great, our sales assistant Ish was amazing, very knowledgeable and friendly
21 August 2026
Reply from DFS Furniture - Manchester
Hello,
Thank you for sharing your great review with us.
Kind regards
Holly M
DFS Customer Support
Excellent customer service
Excellent customer service. The sales rep was very good, attended to us politely, made the kids comfortable. We were made to complete our order with ease.
22 August 2026
Reply from DFS Furniture - Manchester
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
The staff member that delt with us…
The staff member that delt with us today he was brilliant and guided us today
22 August 2026
Reply from DFS Furniture - Manchester
Hello,
Thank you for your positive feedback.
Kind regards
Holly M
DFS Customer Support
Your representative was excellent
Your representative was excellent. He helped me find the exact suite I was looking for and showed me all the options including online . He couldn't have been any more helpful. He explained everything in detail and nothing was too much trouble. He explained all the financial details in great detail. It was a pleasure meeting him.
22 August 2026
Reply from DFS Furniture - Manchester
Hello,
We are happy to hear that you enjoyed your visit to the DFS store and you experienced excellent customer service. Thank you for taking the time to write us a review, it is much appreciated!
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Manchester
Hello,
Thank you for your kind review.
Kind regards,
Holly M
DFS Customer Support
From the second me and my wife walked…
From the second me and my wife walked in the door Dennis was very polite and welcoming. We had a quick chat and then he let us wonder round to have a look at what we wanted. Once we were ready we flagged him down and he then began the process for our purchase. He was very informative, laid back and helpful. This was such a smooth process and we can’t sing his praises enough, hes an asset to the store!
22 August 2026
Reply from DFS Furniture - Manchester
Hello,
Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!
Kind regards
Holly M
DFS Customer Support
The associate was extremelygreat service helpful and…
The associate was extremely helpful and nothing was too much bother explaining everything we needed to know about each of the sofas we looked at
22 August 2026
Reply from DFS Furniture - Manchester
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Greeted in a friendly manner by Farouk…
Greeted in a friendly manner by Farouk but not mithered. We already knew the suite we wanted but Farouk was able to answer our questions without hesitation
22 August 2026
Reply from DFS Furniture - Manchester
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Have bought from DFS before and saw the…
Have bought from DFS before and saw the settee I wanted while walking around, the sales person was very helpful and friendly explained everything
21 August 2026
Reply from DFS Furniture - Manchester
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine E
DFS Customer Support
Really great customer service!
Hamza was brilliant at helping us pick our perfect sofa and made the process really easy!
21 August 2026
Reply from DFS Furniture - Manchester
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
The assistant Derek was very helpful…
The assistant Derek was very helpful and friendly & answered all our questions.
21 August 2026
Reply from DFS Furniture - Manchester
Hello Angela,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
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