A pleasant, but non-invasive welcome took place, and we were left to look round. This we did, and viewed the entire shop 2/3 times.On finding a possible 1st.choice for a new Sofa,we called for assista... See more
Company replied
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See what reviewers are saying
Steve was good to us, he listened to everything we asked for. We choose the sofa, the colour, the material and size all within 40 mins, which is what we wanted. We would definitely return to DFS purel... See more
Went in to get our dream sofa today and had the pleasure of David helping us to achieve this. He gave us peace of mind by thoroughly explaining all the details to us and answering all our questions, h... See more
Company replied
We were welcomed into the store and left to look around at our leisure. When we were ready for assistance Rowan helped us through the process and explained thoroughly what costs were and any additi... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
London Road, ME16 0LP, Maidstone, United Kingdom
- 0333 999 9787
4.9
Excellent
9K reviews
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Reply from DFS Furniture - Maidstone
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
David explained everything we needed to…
David explained everything we needed to know, from furniture details to sorting out finance as well!
Coffee superb!
18 July 2026
Reply from DFS Furniture - Maidstone
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Absolutely wonderful service from a man…
Absolutely wonderful service from a man called Dave in store very patient with me and took his time with me to understand all the paperwork now just waiting for my chosen furniture which I’m so excited
14 July 2026
Reply from DFS Furniture - Maidstone
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
The team in store were helpful and…
The team in store were helpful and friendly but the main selling point was they were not in ur face the whole time, but available if needed.
18 July 2026
Reply from DFS Furniture - Maidstone
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine A
DFS Customer Support
Staff were welcoming and informative
Staff were welcoming and informative. They listened to my needs and met them fully
18 July 2026
Reply from DFS Furniture - Maidstone
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
Great experience at Maidstone store
Great experience at Maidstone store. Michelle was very patient and helpe us with all.
17 July 2026
Reply from DFS Furniture - Maidstone
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Very Good Service
David was great he was very knowledgeable about all the sofas I was interested in. He gave me time to look around and when I had chosen the one I liked he walked us through the process very well.
18 July 2026
Reply from DFS Furniture - Maidstone
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Very satisfied with our purchases
Very satisfied with our purchases. James was very informative and helpful. Smooth transaction.
17 July 2026
Reply from DFS Furniture - Maidstone
Hello,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lorraine A
DFS Customer Support
someone was always on hand to answer…
someone was always on hand to answer any questions but not intrusive or pushy.
Rowan in particular was very helpful with questions about make and fabric, telling us where each item was manufactured
17 July 2026
Reply from DFS Furniture - Maidstone
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
Reply from DFS Furniture - Maidstone
Hello Richard,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Attentive and quick service
Attentive and quick service. Full information.Everything very easy and friendly.
16 July 2026
Reply from DFS Furniture - Maidstone
Hello Mrs Powell,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Came into the Maidstone store with a…
Came into the Maidstone store with a few questions before we made up our minds on purchasing a new sofa.
We were met by the lovely Natasha who answered all of our questions perfectly and put our minds at ease for ordering. Which we did there and then. A nice, east and comfortable experience.
Natasha is a diamond. P.S. Take that Disney trip
15 July 2026
Reply from DFS Furniture - Maidstone
Hello Nathan,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Natasha.
Kind regards,
Lia
DFS Customer Support
We had the lovely James serve us and I…
We had the lovely James serve us and I couldn't fault him. He was informative and willing to answer any questions
14 July 2026
Reply from DFS Furniture - Maidstone
Hello Ann,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Maidstone
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Maidstone
Hello,
Thank you for your kind feedback.
Kind Regards,
Holly M
DFS Customer Support
Brought sofa
Very friendly was happy to show us around help us pick the sofa was very happy. I will highly recommend to family and friends. I will be shopping again thankyou so much
13 July 2026
Reply from DFS Furniture - Maidstone
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lorraine A
DFS Customer Support
DFS Maidstone - great way to buy furniture
We needed to replace uncomfortable and outdated lounge chairs and sofa. The variety of furniture available in the store was fantastic and we were very ably helped by their staff who were excellent. We found chairs and sofa which were just what we wanted and the whole process was great, not rushed but efficient. Good store, very helpful staff
13 July 2026
Reply from DFS Furniture - Maidstone
Hello,
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind regards,
Lorraine A
DFS Customer Support
Superb service and excellent assistance…
Superb service and excellent assistance from all the staff at the Maidstone Aylesford branch. A top notch cup of tea, too
12 July 2026
Reply from DFS Furniture - Maidstone
Hello,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lorraine A DFS Customer Support
Reply from DFS Furniture - Maidstone
Hello,
Thank you for your kind review.
Kind regards
Holly M
DFS Customer Support
Our experience was great
Our experience was great! A member of staff (Damon) was absolutely lovely, help us with all our enquiries, was very patient and easy to talk to. We left happy with our purchase and with great understanding of info on our purchase (delivery and payments etc.)
Thank you DFS!!
12 July 2026
Reply from DFS Furniture - Maidstone
Hello,
Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.
Kind Regards,
Holly M
DFS Customer Support
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