Absolutely fantastic experience at DFS thanks to Dave! He was incredibly helpful from start to finish, explained everything clearly and made the whole process really easy and stress-free. Nothing felt... See more
Company replied
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See what reviewers are saying
The gentlemans name was Ronan [I believe ] at the Maidstone store. He was a delight to deal with. Not pushy, very well informed about the products, and completed the procedural aspects of the purchase... See more
Company replied
Was a pleasure to use DFS no pressure sales just helpful advice from a lovely man called David we gave him the size of the space to fill the sofa we wanted and he done the rest apart from pay for... See more
Company replied
Amazing service, super quick which was what we wanted, luckily the quick delivery sofa was in the colour we liked. Staff were very helpful. Delivery was smooth, friendly, and delivered exactly when t... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
London Road, ME16 0LP, Maidstone, United Kingdom
- 0333 999 9787
4.9
Excellent
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
David at Maidstone DFS
David was helpful, polite, attentive and friendly.
10/10 service, thank you!!
31 May 2026
Reply from DFS Furniture - Maidstone
Thank you so much for taking the time to give us an amazing review and to share your experience with others. We really do appreciate it!
Kind Regards,
Vanessa
DFS Customer Support
Reply from DFS Furniture - Maidstone
Hello,
Thank you for your kind feedback.
Kind regards,
Holly M
DFS Customer Support
Flynn was a brilliant salesperson…
Flynn was a brilliant salesperson explained everything very clearly .
31 May 2026
Reply from DFS Furniture - Maidstone
Hello,
Thank you for your great review.
Kind Regards,
Holly M
DFS Customer Support
Lovely Staff!
We spoke to several members of staff who were all lovely and friendly, everyone was very helpful and we really appreciated their advice.
31 May 2026
Reply from DFS Furniture - Maidstone
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Dan was very helpful,informative and…
Dan was very helpful,informative and guided us to find exactly what we needed in our sofa choice .
31 May 2026
Reply from DFS Furniture - Maidstone
Hello,
Thank you for sharing your kind feedback with us.
Kind Regards,
Holly M
DFS Customer Support
Flynn was excellent
Flynn was excellent, very clear and understandable for those who cant get their head round thing. Great customer service
31 May 2026
Reply from DFS Furniture - Maidstone
Good Afternoon,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Maidstone
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
The gentlemans name was Ronan [I…
The gentlemans name was Ronan [I believe ] at the Maidstone store. He was a delight to deal with. Not pushy, very well informed about the products, and completed the procedural aspects of the purchase efficiently. We bought our last sofa from DFS and he represents the level of service as the reason we return to this store.
29 May 2026
Reply from DFS Furniture - Maidstone
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Ronan.
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Maidstone
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Reply from DFS Furniture - Maidstone
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Reply from DFS Furniture - Maidstone
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Steve was really knowledgeable about…
Steve was really knowledgeable about all the sofas I looked at and liked.
29 May 2026
Reply from DFS Furniture - Maidstone
Good Morning,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Jordan
DFS Customer Support
We had a fantastic experience with James
We had a fantastic experience with James at DFS Maidstone while purchasing our new sofa. As we were visiting from Jersey on holiday, James made the whole process incredibly easy and stress-free. He took the time to talk us through all the shipping and delivery arrangements clearly, answered all our questions, and made sure everything was organised smoothly while we were away.
His customer service was friendly, patient, and professional throughout, and we really appreciated the extra care and attention he gave us. Thank you, James, for making what could have been a complicated process so straightforward we’re really looking forward to receiving our new sofa.
27 May 2026
Reply from DFS Furniture - Maidstone
Hello,
Thank you so much for sharing your 5 star review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store. We hope you enjoy your furniture when it arrives in your home!
Kind regards,
Holly M
DFS Customer Support
Very good service from James in store…
Very good service from James in store today, he was very helpful and informative and answered all our questions, great service and very straightforward.
27 May 2026
Reply from DFS Furniture - Maidstone
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Amazing service
Amazing service, super quick which was what we wanted, luckily the quick delivery sofa was in the colour we liked. Staff were very helpful. Delivery was smooth, friendly, and delivered exactly when they said they would be with us. Quickly assembled.
2 November 2025
Reply from DFS Furniture - Maidstone
Hello Jenny,
Thank you so much for sharing this lovely 5* review with us. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store and we hope you love your furniture when it arrives!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Maidstone
Hello Bec,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
Reply from DFS Furniture - Maidstone
Hello,
Thank you for your positive feedback.
Kind regards,
Holly M
DFS Customer Support
Happy
Happy! Very helpful man sorted my order. Very friendly and chatty. Didn't push me for a decision, let me chose and decide at my own pace with no pressure.
22 May 2026
Reply from DFS Furniture - Maidstone
Hello,
Thank you for taking the time to leave us your review. Your feedback is greatly appreciated.
Kind Regards,
Holly M
DFS Customer Support
We was not pounced on by staff we were…
We was not pounced on by staff we were able to look around and approach them if we had any questions
25 May 2026
Reply from DFS Furniture - Maidstone
Hello,
Thank you for sharing your lovely review with us.
Kind Regards,
Holly M
DFS Customer Support
Great customer service
Great customer service. Danny went out of his way to advise. Good quality sofas at reasonable prices
25 May 2026
Reply from DFS Furniture - Maidstone
Hello,
Thank you for sharing your great review with us.
Kind Regards,
Holly M
DFS Customer Support
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