5/5 DAVID WAS BRILLIANT. WE VISITED YESTERDAY, WENT BACK HOME TO CHECK MEASUREMENTS. RETURNED TODAY TO PURCHASE 2X SETTEE CONSOLES. ON OUR WAY IN SPOTTED A SIDE TABLE FOR A LAMP, GOT ANOTHER £30 OFF... See more
Company replied
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See what reviewers are saying
We browsed on the Sunday and had a very helpful gent, Rowan who gave us all the information needed and also solutions to space requirements, we went home, measured up, returned the next day and purcha... See more
Company replied
The store was welcoming and left us to browse. When we needed assistance James was immediately available and answered all our questions, including guiding us through the purchase of our new sofa. The... See more
Company replied
Inga was wonderful - visited her 6 years ago for my mums sofa and now back again for mine. Cannot believe she actually recognised us but 10/10 service!!
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
London Road, ME16 0LP, Maidstone, United Kingdom
- 0333 999 9787
4.9
Excellent
9K reviews
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Store well laid out plenty of choice…
Store well laid out plenty of choice helpful knowledgeable staff
18 August 2026
Reply from DFS Furniture - Maidstone
Hello David,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Was made to feel very welcome and the…
Was made to feel very welcome and the buying process was easy and straightforward. Sofa is yet to arrive but have high hopes for it
11 August 2026
Reply from DFS Furniture - Maidstone
Hello Mr Kelly,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Maidstone
Good Morning,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Store purchase so much better
Wasn’t rushed into making a decision. Plenty of time to browse. So much better to be able try the furniture for comfort before purchasing. Salesman Daniel extremely helpful and very pleasant.
17 August 2026
Reply from DFS Furniture - Maidstone
Hello Cox,
Thank you for your kind 5* review. We are really happy that you enjoyed your experience in our store. We're excited for you to receive your lovely new furniture!
Kind regards,
Lia
DFS Customer Support
Claire
Claire, the lady that helped us choose our sofa was absolutely lovely.
She explained everything so well and was extremely helpful, friendly and professional.
We couldn’t have asked for a better experience as nothing was too much trouble. Thank you Claire
17 August 2026
Reply from DFS Furniture - Maidstone
Hello Nikki,
Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Claire.
Kind regards,
Lia
DFS Customer Support
James from Maidstone was a very helpful…
James from Maidstone was a very helpful chap very kind and considerate answered all our questions and nothing was to much trouble for him , def a 10out of 10
16 August 2026
Reply from DFS Furniture - Maidstone
Hello,
We really appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!
Kind regards,
Lia
DFS Customer Support
Dan was very helpful cheerful and I…
Dan was very helpful cheerful and I couldn't fault him answered all the questions we had asked.highly recommend him
16 August 2026
Reply from DFS Furniture - Maidstone
Hello,
Thanks for your lovely feedback, we’re glad to hear Dan met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Maidstone
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Very helpful explained everything in a…
Very helpful explained everything in a simple manner.
Plus the coffee was great.
5 star. 5 star for female member of staff sorry but I have forgotten her name .
15 August 2026
Reply from DFS Furniture - Maidstone
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Maidstone
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Reply from DFS Furniture - Maidstone
Good Afternoon,
Great review, thanks for sharing!
Kind Regards
Jordan
DFS Customer Support
Very helpful and friendly.
Very helpful and friendly.
Helped us with exactly what we were looking for.
Excellent customer services.
14 August 2026
Reply from DFS Furniture - Maidstone
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Great customer service
Great customer service, well presented store, very clean and tidy! Great experience buying our first family sofa!
7 August 2026
Reply from DFS Furniture - Maidstone
Good Morning,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind Regards,
Jordan
DFS Customer Support
Super helpful staff
Super helpful staff, talked through the buying and aftercare process really well.
Bought a lovely sofa in a gorgeous colour. Really looking forward to taking delivery.
13 August 2026
Reply from DFS Furniture - Maidstone
Good Morning,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Jordan
DFS Customer Support
Purchased in store today (14/8/26)…
Purchased in store today (14/8/26) after visiting the store last week. Greeted warmly by Steve who remembered us and what we liked. Our purchase was completed quickly in a relaxed and friendly way.
14 August 2026
Reply from DFS Furniture - Maidstone
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Maidstone
Hello Sam,
Amazing review, we really appreciate it!
Kind regards,
Lia
DFS Customer Support
Great customer service
Great customer service. Options and prices made clear. Would recommend this store.
13 August 2026
Reply from DFS Furniture - Maidstone
Hello,
Thank you so much for taking the time to share your lovely review, it's much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
an absolute pleasure
I was greeted by a lovely young lady called Adriana who was very helpful with me with what I was looking for.i then made a purchase through a staff member named Rowan who guided me through the whole ordering process and made it so simple and straightforward.i dont think either of the staff could have been more helpful if they tried.it was a pleasure to shop there and I can't praise both Rowan and Adriana enough
13 August 2026
Reply from DFS Furniture - Maidstone
Hello,
We are really glad to hear that our amazing store team helped you choose the right furniture for you. It is much appreciated that you took the time out to share your kind review. We hope you enjoy the furniture when it arrives in your home!
Kind regards,
Lia
DFS Customer Support
Making our order was fun.
Making our order was fun.
The DFS expert was good humoured, well informed and very helpful.
And yes, we are looking forward to delivery
10 August 2026
Reply from DFS Furniture - Maidstone
Hello,
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind regards,
Lorraine E
DFS Customer Support
Clarissa our sales lady was amazing and…
Clarissa our sales lady was amazing and patient with us , offering hot and cold drinks, we bought our sofa, chair and footstool combo with confidence she even managed to sell me the conditioner! And we went back for the insurance before leaving the store!
25 July 2026
Reply from DFS Furniture - Maidstone
Hello,
Thank you for sharing your lovely review. We’re glad that you enjoyed your experience with us in store. We hope that you enjoy the furniture when it arrives.
Kind Regards,
Holly M
DFS Customer Support
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