DFS Furniture - Maidstone Reviews 

the customer service at this store at Maidstone top draw 10 out of 10

09.07.2026 a really hot day and towards the end of closing time at DFS Maidstone, it was great to be welcomed and served by Natasha. Many people will think I have a portfolio of DFS sofas but I was looking for a simply sofabed with more than accidental damage. DFS continue to offer 15 years guarantee in workmanship and whilst that cannot be beaten by other companies online, I'll keep on coming back to DFS,
Every blessing, Rev Claude, St Nicholas Church Allington.

We recently purchased a sofa from DFS, but it arrived with two springs missing. After multiple engineer visits— with the first one telling us we were wrong—we had to go to the store ourselves to confirm the missing springs. We first received the sofa on January 14th, and we raised our concerns a week or two later. After repeated delays and pressure to accept a repair which we felt would compromise the structural integrity, the replacement didn’t arrive until April 16th. This drawn-out process was stressful, and we worry that if it had happened to a more vulnerable customer, they might have been dismissed outright. Eventually, DFS did provide a replacement, which we appreciate, but we didn’t receive any follow-up afterward, and a courtesy check-in would have made a big difference.

The saleslady was very professional and helpful; she explained everything in a clear way

Excellent customer service, help to pick the right sofa we wanted.

Easy to order, wide range to choose from. Friendly and knowledgeable staff

I like to thank you so much for the kindness and help we got today

Dan knows his stuff. Would definitely buy again.

We went to look at the sofa choices at DFS, l was pleased that we were able to have a good look around the store, then someone came to see if we needed any help, this was so good as we were looking for a certain reclining sofa!.

Chap who served us was excellent not at all pushy just what was needed

Whole experience was made in a relaxed environment.
Whole process was made easy and straightforward
Was very happy with my purchase
The staff were very knowledgeable and professional .

Rowan was very patient, helpful and explained the process clearly. As first time buyers and buying a new build, he reassured us and made the process very easy to understand. Outstanding customer service

Great service, Rowan was very helpful and explained everything to us in detail. Always been to DFS for sofas and will continue to!

From the moment we arrived, the service was friendly, professional, and completely pressure-free. Flynn was especially helpful throughout the whole process. He took the time to answer all of our questions, listened to what my son was looking for, and offered knowledgeable advice without being pushy.

His patience, professionalism, and excellent customer service made choosing furniture so much easier. My son left feeling confident that the right choice had been made. Thank you, Flynn, for making the experience such a positive one.

From beginning to end the customer service was excellent. The team knew everything about each sofa and tailored our needs.

Steve was professional, knowledgeable and listened. Explained everything very well and made the whole process enjoyable.

Atmosphere very calm.
No rushing.
Very knowledgeable.
Good experience.

We had a great experience at DFS thanks to our salesman. He was friendly, knowledgeable, and gave us plenty of time to look without any pressure. He answered all our questions and made the whole process easy and enjoyable. Excellent customer service, and we'd happily recommend him to others!

Friendly staff

Great service and a very good price for what we got