Martin the salesman in the Llandudno store who served me was very good, listened to my needs as a disabled customer, he took his time & explained everything to me in detail so i could make a decis... See more
Company replied
Location
Switch locationCharlotte Road, Unit A, Mostyn Champneys Retail Park, LL30 1RY Llandudno, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Bryan made the experience extremely easy for us. He showed us various options and spent couple of hours while we looked at various options to get sofas for our new home. Never felt any pressure to buy... See more
Company replied
A great experience. A lovely welcome on arrival from All the staff. Clear and constructive advice given on all the sofas we liked. Marcus was very informative and kind and the lovely hot drink was... See more
Company replied
We went into the store looking for a recliner. We met Brian who could not have been more helpful when I explained why I needed one and quickly. He found the right one for me, called the delivery gu... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Charlotte Road, Unit A, Mostyn Champneys Retail Park, LL30 1RY, Llandudno, United Kingdom
- 0333 999 9834
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The staff were fantastic friendly
The staff were fantastic friendly, informative and not pushy. Highly recommended ulie
26 April 2026
Reply from DFS Furniture - Llandudno
Good Morning,
Thanks for the fabulous review, we really appreciate you taking the time to share with others!
Kind Regards,
Lorraine A
DFS Central Customer Support
Reply from DFS Furniture - Llandudno
Hello,
Thank you for your 5 star review.
Kind Regards,
Holly M
DFS Customer Support
Extremely helpful &friendly staff
22 April 2026
Reply from DFS Furniture - Llandudno
Good Morning,
Great review, thanks for sharing!
Kind Regards
Lorraine A
DFS Central Customer Support
Very helpful,explained very clearly
Very helpful,explained very clearly. Would definitely recommend Mike again
21 April 2026
Reply from DFS Furniture - Llandudno
Thank you so much for taking the time to give us a 5* rating and to share the experience with others. It is much appreciated!
Kind Regards,
Vanessa
DFS Customer Support
Great service
Very pleasant, chatty, friendly people, each of the four people we spoke to very attentive and polite from point of contact to exit. We were even served coffee and water and never felt rushed or pushed into making our choice and final decision. Phil, Marcus, Tori and another we didn't get to know properly were the perfect hosts.
Many thanks to each
20 April 2026
Reply from DFS Furniture - Llandudno
Good morning Mr Barlow,
We are really glad to hear that our amazing store team helped you choose the right furniture for you. It is much appreciated that you took the time out to share your kind review. We hope you enjoy the furniture when it arrives in your home!
Kind Regards
Lia
DFS Customer Support
Leoni
Leoni was so helpful and so friendly, we were able to find the perfect sofa and bed for us. Top quality customer service
19 April 2026
Reply from DFS Furniture - Llandudno
Good Afternoon,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Leoni.
Kind Regards,
Jordan
DFS Customer Support
Excellent customer service
Excellent customer service with Angela and others in the store. Felt like they really knew what they were talking about and I found it really interesting to hear about how the furniture is made. We were made to feel at ease and appreciated the advice about the size of the sofas and how they would look in our house.
16 April 2026
Reply from DFS Furniture - Llandudno
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Angela.
Kind Regards,
Jordan
DFS Customer Support
Sales representative very helpful
Sales representative very helpful, friendly and knowledgeable.
8 April 2026
Reply from DFS Furniture - Llandudno
Hello,
Thank you for your 5 star review.
Kind regards
Holly M
DFS Customer Support
Brian
Brian who dealt with us was very professional and polite
Never pushed into a sale very easy to talk to
A credit to your company
15 April 2026
Reply from DFS Furniture - Llandudno
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Advisor was very helpful and…
Advisor was very helpful and knowledgeable, everything was explained really well, great customer service.
14 April 2026
Reply from DFS Furniture - Llandudno
Good afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards
Lia
DFS Customer Support
First time ive actualy had a cup of…
First time ive actualy had a cup of coffee when buying a sofa.
Had great customer service thankyou very much for all your support.
13 April 2026
Reply from DFS Furniture - Llandudno
Hi there, thank you for your review. We're really pleased you were provided with all the information you needed, we hope this helped you choose the perfect sofa!
Kind Regards,
Vanessa
DFS Customer Support
Very helpful staff member
Very helpful staff member. Not pushy but went through everything about the sofa.
12 April 2026
Reply from DFS Furniture - Llandudno
Hello,
Thank you for sharing your positive feedback with us.
Kind regards
Holly M
DFS Customer Support
Mike was great!
Mike was great to deal with and his knowledge was outstanding.
He explained everything in detail and clear to help me understand fully as we were discussing the procedure.
The process was easy.
12 April 2026
Reply from DFS Furniture - Llandudno
Hello,
Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!
Kind regards
Holly M
DFS Customer Support
Phil the salesman was very helpful…
Phil the salesman was very helpful professional and patient and helped us with measurements and advice.
Highly recommend Phil for his excellent customer service
10 April 2026
Reply from DFS Furniture - Llandudno
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
Great experience and fantastic service
Great experience and fantastic service. Fully understood the whole process and made life so much easier.
11 April 2026
Reply from DFS Furniture - Llandudno
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
We met a lovely chap called Marcus he…
We met a lovely chap called Marcus he explained everything in great detail we had a great chat and felt at ease the service was exactly 💯 per cent
9 April 2026
Reply from DFS Furniture - Llandudno
Good morning Andrew,
Thanks for your lovely feedback, we’re glad to hear Marcus met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Llandudno
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Alison
Alison, another chap John i think? Where very helpful and offered me as much bonus uses as I could. I would have liked the smal pillows but thought I can’t be to cheeky!
They really made an effort to sort me it. The lady was very nice and so helpful
She even offereg my mum a coffee as she was in the car waiting. My mum can’t walk very well which is why shouldn’t come in.
I believe Alison, if I’ve got the right name ! Deserves a award for customer service.
9 April 2026
Reply from DFS Furniture - Llandudno
Hi there, thank you for taking the time to leave a review about your excellent customer service while visiting DFS. 😊
Kind Regards,
Vanessa
DFS Customer Support
Great price fast delivery sales staff…
Great price fast delivery sales staff very helpful
2 April 2026
Reply from DFS Furniture - Llandudno
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Marcus was fantastic from beginning to…
Marcus was fantastic from beginning to end of our visit made us feel very welcome and not pressured into buying but made us feel comfortable
8 April 2026
Reply from DFS Furniture - Llandudno
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.