Went into DFS Llandudno, to make more enquiries about a sofa we saw in Chester over the week, Mike the salesperson, was very helpful and dealt with our enquirie, and order. He made it a smooth proces... See more
Company replied
Location
Switch locationCharlotte Road, Unit A, Mostyn Champneys Retail Park, LL30 1RY Llandudno, GB
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See what reviewers are saying
The staff we dealt with in the Llandudno branch were always very helpful and able to answer our questions as we visited on more than one occasion. They were very knowledgeable polite and courteous.
Company replied
Bryan made the experience extremely easy for us. He showed us various options and spent couple of hours while we looked at various options to get sofas for our new home. Never felt any pressure to buy... See more
Company replied
A great experience. A lovely welcome on arrival from All the staff. Clear and constructive advice given on all the sofas we liked. Marcus was very informative and kind and the lovely hot drink was... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Charlotte Road, Unit A, Mostyn Champneys Retail Park, LL30 1RY, Llandudno, United Kingdom
- 0333 999 9834
4.9
Excellent
3K reviews
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Knowledgeable member of staff
Knowledgeable member of staff, very helpful in all aspects of need and costs. Not pushy, a pleasant change.
1 September 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Went into DFS Llandudno
Went into DFS Llandudno, to make more enquiries about a sofa we saw in Chester over the week, Mike the salesperson, was very helpful and dealt with our enquirie, and order.
He made it a smooth process and explained every thing to us.
31 August 2026
Reply from DFS Furniture - Llandudno
Hello,
Thanks for your lovely feedback, we’re glad to hear Mike met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Angela was lovely ,very helpful ,made…
Angela was lovely ,very helpful ,made us feel very relaxed from start to finish.😀
31 August 2026
Reply from DFS Furniture - Llandudno
Hello,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Friendly
Friendly , professional sales person. No pressure and given time to make our choice. We visited the store to look at the large choice of sofas. Checking out comfort and quality. No one hassled us and only engaged with us once we were ready. Obviously we were greeted on our initial entrance, and told to take our time and ask for help if needed. A very relaxed atmosphere in the store.
31 August 2026
Reply from DFS Furniture - Llandudno
Good Morning,
Thank you for sharing your lovely review. We’re glad to hear you enjoyed your experience with us in store. We hope you love the furniture as much as us!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Llandudno
Hello,
Thank you for your lovely review.
Kind regards
Holly M
DFS Customer Support
The staff we dealt with in the…
The staff we dealt with in the Llandudno branch were always very helpful and able to answer our questions as we visited on more than one occasion. They were very knowledgeable polite and courteous.
31 August 2026
Reply from DFS Furniture - Llandudno
Hello,
We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.
Kind regards,
Lia
DFS Customer Support
GOOD SERVICE THANK YOU
VERY HELPFULL AND LISNING TO WHAT WEE WANTED VEYRY POLITE
GOOD SERVICE
28 August 2026
Reply from DFS Furniture - Llandudno
Hello,
Thank you for your lovely review.
Kind regards
Holly M
DFS Customer Support
Nice staff
Really kind, helpful and knowledgeable lady at the Llandudno store and no pressure sales which we liked
24 August 2026
Reply from DFS Furniture - Llandudno
Hello,
Thank you for sharing your lovely review with us.
Kind Regards,
Holly M
DFS Customer Support
Excellent customer service
Excellent customer service. Polite and professional. Explained pricing and options clearly. Complimentary coffee much appreciated. Staff knowledgeable about products for sale and in turn provides a much better decision making process compared with buying online.
28 August 2026
Reply from DFS Furniture - Llandudno
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Llandudno
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Mike is very helpful explained…
Mike is very helpful explained everything very friendly very pleasant experience
27 August 2026
Reply from DFS Furniture - Llandudno
Hello,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Helpful salese staff and good choice of…
Helpful salese staff and good choice of products, easy for me to get around the store.
18 August 2026
Reply from DFS Furniture - Llandudno
Hello Raymond,
Thanks for your fabulous review, we love to hear it!
Kind regards,
Lia
DFS Customer Support
Polite intelligent members of staff…
Polite intelligent members of staff knowledgeably explained the manufacture of the sofas and the care package.
26 August 2026
Reply from DFS Furniture - Llandudno
Good Morning,
Thank you for your kind 5* review. We are really happy to hear you enjoyed your experience in store. We look forward to you receiving the furniture!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Llandudno
Hello,
Great review, thanks for sharing!
Kind regards,
Lia
DFS Customer Support
Great service
Excellent service all options explained in a detailed and customer focus fashion with no pressures.would certainly recommend .
24 August 2026
Reply from DFS Furniture - Llandudno
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Very helpful an even helped me load the…
Very helpful an even helped me load the sofa onto the truck 3rd sofa have got from dfs staff was very helpful in Llandudno store
15 August 2026
Reply from DFS Furniture - Llandudno
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Reply from DFS Furniture - Llandudno
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
Amazingly helpful staff
Amazingly helpful staff - Marcus - guided us through the process to get to a great decision.
0% finance is a game-changer.
22 August 2026
Reply from DFS Furniture - Llandudno
Hello,
Thank you for sharing your positive feedback with us.
Kind regards,
Holly M
DFS Customer Support
Bought a sofa
Llandudno dfs.
Was taken around a few different styles and materials, didn’t feel pressured, the salesperson was very knowledgeable and helpful.
21 August 2026
Reply from DFS Furniture - Llandudno
Hello,
Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Llandudno
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
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