The sales man (Brian) was helpful, informative and didn't push the hard sell. He demonstrated the bed settee, sorted the order on line for us and then sent it via a link so that we could check our mea... See more
Company replied
Location
Switch locationCharlotte Road, Unit A, Mostyn Champneys Retail Park, LL30 1RY Llandudno, GB
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Very pleasant, chatty, friendly people, each of the four people we spoke to very attentive and polite from point of contact to exit. We were even served coffee and water and never felt rushed or push... See more
Company replied
I don’t believe you can buy a sofa online without trying it. The reason for the trip (over an hour away) was to try the sofa to see its comfort, size and potential durability. The shop assistant was v... See more
Company replied
Very helpful and jolly staff, helped us choose a soffa, we will hopefully love, very exciting to receive it in 12 weeks time, thanks
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company
Contact info
Charlotte Road, Unit A, Mostyn Champneys Retail Park, LL30 1RY, Llandudno, United Kingdom
- 0333 999 9834
4.9
Excellent
3K reviews
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Reply from DFS Furniture - Llandudno
Good Afternoon,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
MIKE WAS THE MOST HELPFUL AND…
MIKE WAS THE MOST HELPFUL AND INFORMATIVE SALESMAN WE HAVE EVER DEALT WITH TRYING TO PLEASE THE WHOLE FAMILY MY MOTHER IN A WHEELCHAIR OURSELVES AND OUR YOUNG DAUGHTER TOO.
29 May 2026
Reply from DFS Furniture - Llandudno
Good Morning,
Thank you for leaving us a 5* review. We are really happy that Mike met your expectations in store and you had a lovely experience when placing your order!
Kind Regards,
Jordan
DFS Customer Support
Reply from DFS Furniture - Llandudno
Good Morning,
Thank you for taking the time to give us a 5* rating, it is much appreciated!
Kind Regards,
Jordan
DFS Customer Support
Staff was amazing
Staff was amazing, phil the manager is always helpful and so well respected, we come to djop to Llandudno for years and Phil always is courteous and very wrll respected
29 May 2026
Reply from DFS Furniture - Llandudno
Good Morning,
Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Phil.
Kind Regards,
Jordan
DFS Customer Support
Very helpful and jolly staff
Very helpful and jolly staff, helped us choose a soffa, we will hopefully love, very exciting to receive it in 12 weeks time, thanks
27 May 2026
Reply from DFS Furniture - Llandudno
Hello,
We are really grateful for your kind words and for sharing your experience!
Kind regards,
Holly M
DFS Customer Support
Great friendly service from a lovely…
Great friendly service from a lovely helpful team. Especially the young lady who's name I think was Leoni. Much better than I anticipated. 5 star plus.
18 May 2026
Reply from DFS Furniture - Llandudno
Hello John,
Thank you very much for sharing your experience, we love to hear your feedback about our friendly team!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Llandudno
Hello,
Thank you for your kind review.
Kind Regards,
Holly M
DFS Customer Support
The sales man (Brian) was helpful
The sales man (Brian) was helpful, informative and didn't push the hard sell. He demonstrated the bed settee, sorted the order on line for us and then sent it via a link so that we could check our measurements before we ordered it. Very helpful and patient. Thank you !
23 May 2026
Reply from DFS Furniture - Llandudno
Hello,
Thank you so much for your kind words and for taking the time to give us an amazing review. We really do appreciate it and hope you enjoy your furniture when it arrives!
Kind regards
Holly M
DFS Customer Support
Great customer service
23 May 2026
Reply from DFS Furniture - Llandudno
Hello,
Thank you for your lovely feedback.
Kind regards,
Holly M
DFS Customer Support
Mike was knowledgeable
Mike was knowledgeable, very patient and helpful. The sofa and chair he helped me choose is perfect
22 May 2026
Reply from DFS Furniture - Llandudno
Hello,
Thank you for sharing your lovely review with us.
Kind regards,
Holly M
DFS Customer Support
I was given lots of advise & helped to…
I was given lots of advise & helped to buy a sofa of my choice also told when delivery will be
Thankyou
15 May 2026
Reply from DFS Furniture - Llandudno
Hello,
Thank you for sharing your kind review with us.
Kind regards,
Holly M
DFS Customer Support
New sofa
I was approached by a member of staff after browsing a sofa i had already seen before, his name was Marcus and was very informative, helpful, polite, answering my questions and offering an alternative foot stool to match my chosen sofa, i had a very pleasant shopping experience.
21 May 2026
Reply from DFS Furniture - Llandudno
Thanks for this fabulous review. We appreciate you sharing it with others!
Kind Regards,
Vanessa
DFS Customer Support
Friendly customer service
Friendly customer service, not once did we fill we were pressured into anything and everything was explained in detail, thank you for very pleasant service.
21 May 2026
Reply from DFS Furniture - Llandudno
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind Regards,
Vanessa
DFS Customer Support
I found a great soft sofa in the sale
I found a great soft sofa in the sale, Marcus was very helpful and told me everything i needed to know, very good service
18 May 2026
Reply from DFS Furniture - Llandudno
Good morning Sue,
Thanks for your lovely feedback, we’re glad to hear Marcus met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Llandudno
Hello,
Thank you for your great review.
Kind regards
Holly M
DFS Customer Support
Reply from DFS Furniture - Llandudno
Good afternoon,
We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Llandudno
Good morning,
Thanks for the 5 stars! It's much appreciated
Kind regards,
Lia
DFS Customer Support
Reply from DFS Furniture - Llandudno
Good morning,
Great review, thanks for sharing!
Kind Regards
Lia
DFS Customer Support
Brilliant customer service from Mark
Brilliant customer service from Mark, explained everything in detail re purchase. Took his time and had a lovely coffee
15 May 2026
Reply from DFS Furniture - Llandudno
Good afternoon Delyth,
Thanks for your lovely feedback, we’re glad to hear Mark met your expectations and gave you all the info you needed to make your purchase.
Kind regards,
Lia
DFS Customer Support
Very kind and friendly Staff and…
Very kind and friendly Staff and brilliant customer service
14 May 2026
Reply from DFS Furniture - Llandudno
Thank you so much for sharing your lovely feedback with us. It's much appreciated! We can’t wait for you to receive your new furniture, and I can assure you it’ll be worth the wait
Kind Regards,
Vanessa
DFS Customer Support
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