DFS Furniture - Lincoln Reviews 

3,507
TrustScore 5 out of 5

4.9

Valentine Road, Unit 5, LN6 7BH Lincoln, GB


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See what reviewers are saying

Rated 5 out of 5 stars

We enjoyed our experience in DFS today Staff did not jump on you as soon as you entered the shop bu Wet let you wander to your heart's content. We eventually found a fabric sofa we wanted Then f... See more

Rated 5 out of 5 stars

We recently bought two sofas and dealt with Mike, who was really helpful throughout. We weren’t too happy with the delivery charge initially, especially as we were already spending quite a lot, but... See more

Company replied

Rated 5 out of 5 stars

The customer service we received from Sham was first class, we had visited a few weeks prior and she remembered us which was so nice. The purchase was seamless and very smooth

Rated 5 out of 5 stars

We were looked after by Mike, not pushy at all and he knew his stuff. Nothing was an issue for him, we came into store ready to order a sofa we had previously decided on, it took us ages to decide as... See more

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Home Goods Store
  4. Living Room Furniture Store
  5. Sofa Store
  6. Upholstery Shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

  • Valentine Road, Unit 5, LN6 7BH, Lincoln, United Kingdom

  • 0333 999 9833

4.9

Excellent

TrustScore 5 out of 5

4K reviews

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4.9

All reviews

(3,507)

100,319 reviews in the last 12 months

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Rated 5 out of 5 stars

Elle was fantastic!

Elle was fantastic! She really made the whole experience. Not only did we chat about sofas but also she got to know us and understand what we need and what would match best with our home and lifestyle!

Thanks!

22 August 2026
DFS Furniture - Lincoln logo

Reply from DFS Furniture - Lincoln

Hello,

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Kind regards,

Lorraine E
DFS Customer Support

Rated 5 out of 5 stars

As soon as we walked in we found the…

As soon as we walked in we found the sofa we loved instantly. Great help from the workers and everyone made sure it was clear what I was buying and all the details that I needed to know was very clear by the staff. 10/10 service

21 August 2026
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Reply from DFS Furniture - Lincoln

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.

Kind Regards,

Lorraine E
DFS Central Customer Support

Rated 5 out of 5 stars

The staff were very helpful and…

The staff were very helpful and explained everything perfectly and they were not pushy and understood our needs and the fact that we were on a budget

21 August 2026
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Reply from DFS Furniture - Lincoln

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,

Lia
DFS Customer Support

Rated 4 out of 5 stars

Recently bought new furniture from the…

Recently bought new furniture from the DFS Store in Lincoln, we already knew exactly what we wanted, having visited the store earlier in the year. On both occasions the service was exceptional, in the first instance we were guided by Chami and on the second occasion by (little) Josh. They both made the whole process seamless, being very knowledgable and extremely competent. Thanks to both of you.

15 August 2026
Unprompted review
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Reply from DFS Furniture - Lincoln

Hello,

We really appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

We were served by a delightful lady…

We were served by a delightful lady called shona, she was so friendly. I took my whole family inc my daughters boyfriend and my dad, so we could all sit on sofas and decide together. Shona included us all, really help with colour choices and finding a display that resembled our wallpaper at home to see how the colour would match. We explained our budget and she brought the total to within that. Explained everything very clearly, we are in no doubt what we have and what to expect.

16 August 2026
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Reply from DFS Furniture - Lincoln

Hello,

Thank you for choosing DFS to purchase your new sofa. We are grateful for you sharing your experience with others and giving us a 5 star rating. We hope you love the furniture when it arrives in your home!

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Elie who was helping us with our choice…

Elie who was helping us with our choice and purchase was fantastic and was extremely helpful

15 August 2026
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Reply from DFS Furniture - Lincoln

Hello,

Thank you for sharing your great review with us.

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Fantastic and smooth process from start…

Fantastic and smooth process from start to finish! Would completely recommend Mike.

15 August 2026
DFS Furniture - Lincoln logo

Reply from DFS Furniture - Lincoln

Hello,

Thank you for sharing your kind review with us.

Kind regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Daniel was very imformative about the…

Daniel was very imformative about the sofa
Extremely helpful did not push us to purchase extras
Very friendly and approchable sat down with us and talked us through everything
You even get offered a drink which was nice
Atomosphere was very relaxing not rushed or pushed into buying a sofa

15 August 2026
DFS Furniture - Lincoln logo

Reply from DFS Furniture - Lincoln

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Excellent experienced member of staff…

Excellent experienced member of staff Daniel.
Very helpful and thorough would definitely recommend DFS.

14 August 2026
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Reply from DFS Furniture - Lincoln

Hello Jayne,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Exceptional staff and great selection of sofas.

This store has exceptional staff with great customer service. The store has a really nice atmosphere and a wide selection of sofas. We were looked after by Daniel who made the process of the purchase of our new sofa very easy. I would highly recommend this store to family and friends.

13 August 2026
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Reply from DFS Furniture - Lincoln

Hello,

Thank you so much for taking the time to give us an amazing review and sharing your experience with others. We really do appreciate it.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Little Josh was very helpful with our…

Little Josh was very helpful with our order and explained everything clearly regarding delivery etc

12 August 2026
DFS Furniture - Lincoln logo

Reply from DFS Furniture - Lincoln

Hello Katherine,

We are really grateful for your kind words and for taking the time to share your experience. Thank you so much!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Went in to buy a new sofa

Went in to buy a new sofa, done and dusted in no time. Very quick and professional and no pushy salesperson either. Very happy.

12 August 2026
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Reply from DFS Furniture - Lincoln

Hello Karen,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Very helpful salesperson

Very helpful salesperson

11 August 2026
DFS Furniture - Lincoln logo

Reply from DFS Furniture - Lincoln

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards
Lorraine E DFS Customer Support

Rated 5 out of 5 stars

Elle was wonderful

Elle was wonderful. Myself and my partner are moving into our first rental property and nipped to look at our options. Elle was warm, inviting, attentive, and answered all of our questions with ease. We walked out of there feeling confident with our selection and what the next steps look like with delivery and caring for our sofa.

7 August 2026
Unprompted review
DFS Furniture - Lincoln logo

Reply from DFS Furniture - Lincoln

Hello Abbie,

We're really grateful you shared this amazing 5* review. We are glad to hear that Elle helped you choose your lovely new furniture. It is really appreciated that you took the time to share your kind words and we hope you love your furniture when it arrives.

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Great Customer Service

We were warmly greeted by Sham our sales representative. After confirming the furniture we wanted and colours available, we made out choice and everything was plain sailing throughout the process.

10 August 2026
DFS Furniture - Lincoln logo

Reply from DFS Furniture - Lincoln

Hello,

Thank you for sharing your lovely review. We’re happy that you enjoyed your experience in the store. It is much appreciated!

Kind regards
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Great customer service

Great customer service

10 August 2026
DFS Furniture - Lincoln logo

Reply from DFS Furniture - Lincoln

Good Morning,

Great review, thanks for sharing!

Kind Regards

Jordan
DFS Customer Support

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