We enjoyed our experience in DFS today Staff did not jump on you as soon as you entered the shop bu Wet let you wander to your heart's content. We eventually found a fabric sofa we wanted Then f... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We recently bought two sofas and dealt with Mike, who was really helpful throughout. We weren’t too happy with the delivery charge initially, especially as we were already spending quite a lot, but... See more
Company replied
The customer service we received from Sham was first class, we had visited a few weeks prior and she remembered us which was so nice. The purchase was seamless and very smooth
We were looked after by Mike, not pushy at all and he knew his stuff. Nothing was an issue for him, we came into store ready to order a sofa we had previously decided on, it took us ages to decide as... See more
Company replied
Company details
- Furniture Store
- Furniture Accessories
- Home Goods Store
- Living Room Furniture Store
- Sofa Store
- Upholstery Shop
Written by the company
Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk
Written by the company

Contact info
Valentine Road, Unit 5, LN6 7BH, Lincoln, United Kingdom
- 0333 999 9833
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Elle was fantastic!
Elle was fantastic! She really made the whole experience. Not only did we chat about sofas but also she got to know us and understand what we need and what would match best with our home and lifestyle!
Thanks!

Reply from DFS Furniture - Lincoln
As soon as we walked in we found the…
As soon as we walked in we found the sofa we loved instantly. Great help from the workers and everyone made sure it was clear what I was buying and all the details that I needed to know was very clear by the staff. 10/10 service

Reply from DFS Furniture - Lincoln
The staff were very helpful and…
The staff were very helpful and explained everything perfectly and they were not pushy and understood our needs and the fact that we were on a budget

Reply from DFS Furniture - Lincoln
Recently bought new furniture from the…
Recently bought new furniture from the DFS Store in Lincoln, we already knew exactly what we wanted, having visited the store earlier in the year. On both occasions the service was exceptional, in the first instance we were guided by Chami and on the second occasion by (little) Josh. They both made the whole process seamless, being very knowledgable and extremely competent. Thanks to both of you.

Reply from DFS Furniture - Lincoln
Customer service Shana ( think it’s her…
Customer service Shana ( think it’s her name ) was fantastic

Reply from DFS Furniture - Lincoln
We were served by a delightful lady…
We were served by a delightful lady called shona, she was so friendly. I took my whole family inc my daughters boyfriend and my dad, so we could all sit on sofas and decide together. Shona included us all, really help with colour choices and finding a display that resembled our wallpaper at home to see how the colour would match. We explained our budget and she brought the total to within that. Explained everything very clearly, we are in no doubt what we have and what to expect.

Reply from DFS Furniture - Lincoln
Elie who was helping us with our choice…
Elie who was helping us with our choice and purchase was fantastic and was extremely helpful

Reply from DFS Furniture - Lincoln
Fantastic and smooth process from start…
Fantastic and smooth process from start to finish! Would completely recommend Mike.

Reply from DFS Furniture - Lincoln
Daniel was very imformative about the…
Daniel was very imformative about the sofa
Extremely helpful did not push us to purchase extras
Very friendly and approchable sat down with us and talked us through everything
You even get offered a drink which was nice
Atomosphere was very relaxing not rushed or pushed into buying a sofa

Reply from DFS Furniture - Lincoln

Reply from DFS Furniture - Lincoln
Excellent experienced member of staff…
Excellent experienced member of staff Daniel.
Very helpful and thorough would definitely recommend DFS.

Reply from DFS Furniture - Lincoln
Exceptional staff and great selection of sofas.
This store has exceptional staff with great customer service. The store has a really nice atmosphere and a wide selection of sofas. We were looked after by Daniel who made the process of the purchase of our new sofa very easy. I would highly recommend this store to family and friends.

Reply from DFS Furniture - Lincoln
Megan was very helpful and answered all…
Megan was very helpful and answered all our questions.

Reply from DFS Furniture - Lincoln
Little Josh was very helpful with our…
Little Josh was very helpful with our order and explained everything clearly regarding delivery etc

Reply from DFS Furniture - Lincoln
Went in to buy a new sofa
Went in to buy a new sofa, done and dusted in no time. Very quick and professional and no pushy salesperson either. Very happy.

Reply from DFS Furniture - Lincoln
Elle was wonderful
Elle was wonderful. Myself and my partner are moving into our first rental property and nipped to look at our options. Elle was warm, inviting, attentive, and answered all of our questions with ease. We walked out of there feeling confident with our selection and what the next steps look like with delivery and caring for our sofa.

Reply from DFS Furniture - Lincoln
Great Customer Service
We were warmly greeted by Sham our sales representative. After confirming the furniture we wanted and colours available, we made out choice and everything was plain sailing throughout the process.

Reply from DFS Furniture - Lincoln

Reply from DFS Furniture - Lincoln
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







