DFS Furniture - Lincoln Reviews 

3,528
TrustScore 5 out of 5

4.9

Valentine Road, Unit 5, LN6 7BH Lincoln, GB


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See what reviewers are saying

Rated 5 out of 5 stars

We enjoyed our experience in DFS today Staff did not jump on you as soon as you entered the shop bu Wet let you wander to your heart's content. We eventually found a fabric sofa we wanted Then f... See more

Company replied

Rated 5 out of 5 stars

5-star experience with Mike! He looked after us during our recent purchase of a new sofa and rug. Mike is incredibly warm, welcoming, and easy to talk to. He was so considerate, walking us through eve... See more

Company replied

Rated 5 out of 5 stars

We didn't know what we wanted when we walked in but wasn't hounded by the staff but just greeted with a hello and a smile. We found the perfect suite for us and the young lady that helped us was absol... See more

Company replied

Rated 5 out of 5 stars

Excellent customer experience. Mike was was very efficient and helpful. The whole process went very smoothly. Mike's explanations re. my order, any add ons, delivery, payments, etc were clear and conc... See more

Company replied


Company details

  1. Furniture Store
  2. Furniture Accessories
  3. Home Goods Store
  4. Living Room Furniture Store
  5. Sofa Store
  6. Upholstery Shop

Written by the company

Whatever your thing is, we'll help you find furniture to match. We know that your sofa is more than just a place to sit - it’s where you get together with the people who matter most to you. That’s why for over 55 years we’ve been perfecting our craft of designing, making and selling high quality sofas, and furniture, at great value for money that we hope you’ll love for years to come. www.dfs.co.uk

Written by the company


Contact info

  • Valentine Road, Unit 5, LN6 7BH, Lincoln, United Kingdom

  • 0333 999 9833

4.9

Excellent

TrustScore 5 out of 5

4K reviews

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4.9

All reviews

(3,528)

93,032 reviews in the last 12 months

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Rated 5 out of 5 stars

Elle was absolutely fantastic

Elle was absolutely fantastic, I was a real pain, changing my mind every 2 mins, she was really professional and incredibly patient! An all round superstar. All of the staff I encountered during my time in your Lincoln store were nothing short of amazing

1 September 2026
Rated 5 out of 5 stars

Friendly

Friendly, approachable and knowledgeable.

The sales agent was able to provide advice and guidance on the best options for my sofa. They made the whole experience easy.

1 September 2026
Rated 5 out of 5 stars

Very accommodating staff

Very accommodating staff. Knowledgable with advice. Supportive of options, combinations & advice around packages. Insightful questions about design, comfort and purpose helped settle on choices. Staff were welcoming with time.

31 August 2026
DFS Furniture - Lincoln logo

Reply from DFS Furniture - Lincoln

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Very welcoming and really helpful…

Very welcoming and really helpful showing us different styles and prices , very clean showroom .

31 August 2026
DFS Furniture - Lincoln logo

Reply from DFS Furniture - Lincoln

Hello,

Thank you so much for taking the time to share your lovely review, it's much appreciated!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Very Helpful recommend anybody to visit…

Very Helpful recommend anybody to visit Lincoln store.

31 August 2026
DFS Furniture - Lincoln logo

Reply from DFS Furniture - Lincoln

Hello,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

5-star experience with Mike

5-star experience with Mike! He looked after us during our recent purchase of a new sofa and rug. Mike is incredibly warm, welcoming, and easy to talk to. He was so considerate, walking us through every option and making sure we were clear on everything available. We couldn’t have asked for better service. Thank you, Mike!

31 August 2026
DFS Furniture - Lincoln logo

Reply from DFS Furniture - Lincoln

Good Morning,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy that Mike met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

Rated 5 out of 5 stars

Excellent customer experience

Excellent customer experience. Mike was was very efficient and helpful. The whole process went very smoothly. Mike's explanations re. my order, any add ons, delivery, payments, etc were clear and concise. He made sure to double check my order with his colleague. Very reassuring.

31 August 2026
DFS Furniture - Lincoln logo

Reply from DFS Furniture - Lincoln

Hello,

Thank you so much for taking the time to write us a 5* review, your feedback is always appreciated. We are really happy to hear that you had a great experience in store with Mike.

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

The range in both design and colours…

The range in both design and colours was very good. The store is well laid out. The staff were helpful and knowledgeable

31 August 2026
DFS Furniture - Lincoln logo

Reply from DFS Furniture - Lincoln

Hello,

We really appreciate your kind 5* review, it is much appreciated and we can’t wait to deliver your lovely new furniture.

Kind regards,

Lia
DFS Customer Support

Rated 4 out of 5 stars

Beautiful sofa and easy process to…

Beautiful sofa and easy process to order it. Elle was great and had I only dealt with her this would have resulted in 5 stars, however another girl dealt with me initially (unknown name), her customer service style is not suited to working in a furniture store so I've knocked a star off.

31 August 2026
DFS Furniture - Lincoln logo

Reply from DFS Furniture - Lincoln

Hello,

We really appreciate you taking the time to share your experience with us. We look forward to seeing you again in the future!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Great experience

The shop was warm, smelt amazing and so clean. Little Josh was really understanding and talked us through all of our options.

30 August 2026
DFS Furniture - Lincoln logo

Reply from DFS Furniture - Lincoln

Hello,

Thank you so much for your kind review, we love to hear your feedback and we hope you love your new furniture!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

The whole experience was seamless

The whole experience was seamless
Little Josh was polite, friendly, professional and knowledgeable and explained the process and the extra addons without being pushy
Overall a pleasant purchasing experience
5 stars for him 👍🏻

31 August 2026
DFS Furniture - Lincoln logo

Reply from DFS Furniture - Lincoln

Good Afternoon,

Thank you so much for taking the time to write us a 5* review. Your feedback is much appreciated. We are really happy to hear that you had a great experience in store with Josh.

Kind Regards,

Jordan
DFS Customer Support

Rated 5 out of 5 stars

Very professional

Very professional, no hard sell, was shown different options asked what kind of wear and tear I. General use it was to have. Wasn't rushed very happy with the service

30 August 2026
DFS Furniture - Lincoln logo

Reply from DFS Furniture - Lincoln

Good Morning,

Thank you for leaving us a 5* review, we appreciate you sharing this lovely feedback with others. We’re happy we met your expectations in store and we hope you enjoy your furniture when it arrives!

Kind Regards,
Jordan
DFS Customer Support

Rated 5 out of 5 stars

Shoutout big Josh

Big josh was extremely helpful and knowlegable. Top customer service

30 August 2026
DFS Furniture - Lincoln logo

Reply from DFS Furniture - Lincoln

Hello,

Thanks for your fabulous review, we love to hear it!

Kind regards,

Lia
DFS Customer Support

Rated 5 out of 5 stars

Brilliant experience

We didn't know what we wanted when we walked in but wasn't hounded by the staff but just greeted with a hello and a smile. We found the perfect suite for us and the young lady that helped us was absolutely amazing in helping us choose the right fabric, telling us all about the cleaning of it and the difference between the seat cushions. Was a brilliant experience and we bought everything we wanted.

28 August 2026
DFS Furniture - Lincoln logo

Reply from DFS Furniture - Lincoln

Hello,

Thank you for taking the time to leave us your review. Your feedback is greatly appreciated. We are so happy to hear about the fantastic service received. Thank you so much for placing an order with us.

Kind Regards,
Holly M
DFS Customer Support

Rated 5 out of 5 stars

Lovely helpful staff member

Lovely helpful staff member, lots of products to choose from.

29 August 2026
DFS Furniture - Lincoln logo

Reply from DFS Furniture - Lincoln

Good Morning,

Thank you for taking the time to give us a 5* rating, it is much appreciated!

Kind Regards,

Jordan
DFS Customer Support

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